Easy to use - good products - and you can make good money with ETSY - good support - i wish there will be in the future more different products to design - and also the premium branding less expensive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
Company replied
Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
Company replied
Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so... See more
Company replied
Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service & quick solution!
April 18, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your wonderful feedback! We’re glad to hear that you were happy with our quick service and swift resolution. Your satisfaction motivates us to keep delivering efficient and reliable support so you can continue creating with ease.
Kind Regards,
Kamil
Gelato Support Team
Declining quality and impossible customer support
I’ve used Gelato for my business for quite some time, and unfortunately, the experience has gone downhill in a very noticeable way.
The biggest issue by far is customer support. What used to be responsive and helpful now feels completely replaced by AI systems that don’t actually resolve anything. The chat system loops through the same canned responses, often closes conversations before the issue is addressed, and makes it nearly impossible to reach a real human being. No matter how many times you try, it always redirects back to automation.
This becomes especially frustrating with lost packages, which are already time-sensitive. Customers are often waiting weeks for their orders, and when you try to report the issue, you are told to “check back in two weeks after the expected delivery date.” This is not coming from a human being. It is an automated AI response. By that point, the customer may have already been waiting close to a month, and instead of getting help, you’re stuck in a loop with no real resolution and no accountability.
As a business owner, this puts you in a terrible position. You’re the one dealing with frustrated customers, bad reviews, and refund requests, while Gelato provides no meaningful support behind the scenes. Instead of helping resolve problems, the system delays them.
The “Report a Problem” feature only adds to the frustration. It’s clunky, unreliable, and in some cases doesn’t function properly. Uploading photos for damaged products can fail, and even when submissions go through, there’s no clear follow up or resolution process.
On top of that, there are growing concerns around consistency. Print quality can vary, and there have been instances where items are processed that are actually out of stock, with no proactive communication. Once again, that burden falls back on the seller.
There is also a serious issue for artists working with the human figure. I moved to Gelato because they claimed to support classical fine art, including tasteful, non sexual nude work. In practice, that has not been consistent. I’ve had orders held for extended periods while they “look for a partner” willing to print the piece, only for it to be delayed or effectively blocked. At the same time, there seems to be inconsistent enforcement, where some imagery is approved and similar work is not. In certain cases, orders are simply not fulfilled, which directly results in lost sales.
At the end of the day, this directly affects my reputation as a business. When something goes wrong, I’m the one answering for it, while Gelato remains inaccessible. There is no accountability, and that’s the core issue.
If you’re willing to work with a company that relies almost entirely on AI, where you risk losing credibility with your own customers, dealing with unresolved issues, and potentially losing sales due to inconsistent content handling, then this may be the platform for you. Otherwise, I would strongly reconsider.
April 1, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Brenden,
Thank you for your message.
We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating it is when support interactions feel impersonal and issues take too long to resolve, especially when your own customers are impacted. Delays, lack of clear follow‑up, and inconsistencies in production or fulfilment are not the experience we aim to provide. Your comments regarding customer support, reporting tools, and accountability are taken seriously and have been shared internally for review. We recognize the responsibility this places on business owners and regret the inconvenience caused. I have reached out to you directly to discuss this further and provide more personalized assistance.
Kind regards,
Michal
Gelato Support Team
The AI bot answered my questions directly and clearly
The AI bot answered my questions directly and clearly without becoming wordy.
April 16, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your positive feedback! We're happy to hear that our AI bot was able to answer your questions directly and clearly. It's great to know the experience felt efficient and helpful, just as we aim for.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello Dave,
Thank you so much for your kind words! We’re glad to hear that you found our team helpful, polite, and patient, it means a lot to know our support made a positive difference. Your satisfaction motivates us to keep providing great service every time you need us.
Kind Regards,
Kamil
Gelato Support Team
Impeccable service and High-Quality product
Whatever your need is, be it with your business, they have the answers, and the quality of the product is impeccable, very high quality. My customers love their T-shirts.
April 15, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Paul,
Thank you so much for your wonderful feedback! We're happy to hear that you're impressed with the product quality and that your customers love their T-shirts. It’s great to know our solutions are helping to support your business needs and creativity.
Kind Regards,
Kamil
Gelato Support Team
amazing company
amazing company. i've used a few print on demand services and hands down gelato is the best. best customer service, best shipping speed, best product quality. seriously have no complaints.
April 14, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Peter,
Thank you so much for your kind words and for recognizing Gelato as the best print-on-demand service you've used! We're happy to hear that our customer service, shipping speed, and product quality have all impressed you. Your satisfaction means the world to us, and we look forward to continuing to support your creative journey.
Kind Regards,
Kamil
Gelato Support Team
WOW!
WOW!! So easy and great if you have a creative dream but zero equipment and print knowledge!! There is lots of helpful info and live chat if one is really struggling...thank you Krista for your patience and knowledge 🙏
April 14, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Mary,
Thank you so much for your amazing review! We're happy to hear that you found our platform so easy to use and helpful in turning your creative dream into reality. It's wonderful to know Krista’s support and our live chat made your experience smooth and enjoyable. We truly appreciate your kind words and hope you continue creating with Gelato!
Kind Regards,
Michal
Gelato Support Team
GREAT EXPERIENCE
April 13, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Umar,
Thank you so much for sharing your great experience! We're pleased to hear that everything went smoothly and that you’re happy with our service. Your positive feedback motivates us to keep providing excellent and sustainable printing solutions.
Kind Regards,
Michal
Gelato Support Team
Gelato is Good and Krista customer…
Gelato is Good and Krista customer support is outstanding
February 1, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your kind words! We're glad to hear that you think Gelato is good and that Krista’s support stood out to you. Your feedback truly means a lot to us and motivates our team to keep delivering great experiences.
Kind Regards,
Kamil
Gelato Support Team
Inconstant and poor quality
I’m done with Gelato. I ordered direct-to-garment T-shirts, and they arrived with scorch marks—how that happens with DTG is beyond me. I asked for front and back prints, but got only the front. Two ‘identical’ Gildan hoodies? One felt right, the other felt like a knockoff. And half the time, the labels are missing, so who knows what I’m getting. Inconsistent and unreliable so I’m moving on. How can I be expected to run a business with this much inconsistency in quality.
April 14, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Lee,
Thank you for your message.
We’re very sorry to hear about your experience and understand how frustrating quality inconsistencies can be, especially when you’re running a business. This is not the standard we aim to deliver, and your feedback is taken seriously. We’ve already reached out to you directly via email to follow up and better understand the details of your order so we can look into this properly. Our goal is always to deliver reliable, consistent products, and we appreciate you raising these concerns.
Kind regards,
Michal
Gelato Support Team
Free exploration and direct…
Free exploration and direct accessibility to design products.
Enhanced guidelines are great 👍🏼
April 12, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Naddy,
Thank you so much for your positive feedback! We're glad that you enjoy the freedom to explore and easily design your products, and it's great to hear that our enhanced guidelines are making the process even smoother for you. We appreciate you sharing your experience and hope you continue to find inspiration with Gelato.
Kind Regards,
Kamil
Gelato Support Team
I am new to POD
I am new to POD, but Gelato has made it easy. The site is straightforward to use, and instructions, support and ideas are available to help through the process.
April 11, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you so much for your feedback! We're happy to hear that you enjoyed our service. Your satisfaction means a lot to us, and we look forward to continuing to help you bring your creative projects to life with Gelato.
Best regards,
Andrzej
Gelato Support Team
Quick response and action
I could talk to a real person that could assist me within minutes
April 11, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you so much for sharing your positive experience! We’re happy to hear that our team assisted you promptly and provided a fair resolution. Your satisfaction means a lot to us, and we truly appreciate your trust in Gelato.
Kind Regards,
Andrzej
Gelato Support Team
Awesome responsive and good quality
Awesome responsive and good quality
April 5, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Ludmila,
Thank you so much for your kind words! We're happy to hear that you found our service responsive and the product quality good. It's wonderful to know that our efforts to combine speed and quality are making a positive impact. We look forward to helping you bring even more of your creative ideas to life, and if there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com
Kind Regards,
Kamil
Gelato Support Team
Easy to use
Easy to use, plenty of options and excellent pricing. The samples I have ordered so far have been excellent quality. Highly recommended
April 11, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Steve,
Thank you so much for sharing your wonderful feedback! We’re happy to hear that you find our platform easy to use, appreciate the wide range of options, and are glad with the quality and pricing of your samples. It’s fantastic to know that everything met your expectations and that you highly recommend us. Your support truly means a lot to our team!
Kind Regards,
Kamil
Gelato Support Team
I love how easy it is to use
I love how easy it is to use. I'm not very tech savvy and Gelato is able to make it simple to edit, create, and select.
March 10, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Erika,
Thank you so much for your wonderful review! We're glad to hear that you find Gelato easy to use, especially since simplicity and accessibility are key priorities for us. It’s great to know our tools help you create, edit, and select effortlessly - exactly what we aim for.
Kind Regards,
Kamil
Gelato Support Team
What helped me more than anything…
What helped me more than anything because at first using this product, I was getting upset until the 3rd product where I saw Gelato was in tune with what I was doing and needed.
Started saving me valuable time and the truth is, it is a fairly easy to understand product. Great product!
April 10, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi David,
Thank you for your thoughtful feedback! We’re glad to hear that Gelato became easier to use and started saving you valuable time after a few tries. It’s great to know our tools aligned with your needs and helped streamline your process. We truly appreciate your kind words and look forward to continuing to support your creative journey.
Kind Regards,
Michal
Gelato Support Team
Quality products
Quality products, fast efficient sevice. I highly recommend Gelato.
April 10, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Anne,
Thank you so much for your kind words and recommendation! We’re glad to hear you’re happy with the quality of our products and the speed of our service. Your support means a lot to us, and we look forward to continuing to help your business grow.
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your positive review! We're delighted to hear that you found our service easy to use and fast - that’s exactly the experience we aim to provide. Your satisfaction means a lot to us, and we look forward to continuing to support your business.
Kind Regards,
Michal
Gelato Support Team
I am very new to POD and quite low tech…
I am very new to POD and quite low tech so it was refreshing to speak to a human and not robots all the time. I was clarified what I needed to know and felt very satisfied with the service . The customer service was of a high standard . Thank you!
April 7, 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Nancy,
Thank you so much for sharing your lovely feedback! We’re happy to hear that our team was able to provide the personal and high-standard service you were looking for, especially as you’re just starting out with POD. It’s great to know our support helped clarify what you needed and made your experience satisfying. We look forward to continuing to support you on your journey with Gelato!
Kind Regards,
Kamil
Gelato Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.