Gemma Henderson PMA Reviews 668

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I’ve just had my eyebrows topped up for the first time after nearly 2 years! They still looked good - Gemma just enhanced them. The tiny brush strokes make them look really natural and as I’ve hardly... See more

Rated 5 out of 5 stars

I've just had my eyebrows done by Gemma and am so so happy. I don't have any of my own brows, Gemma has done hair strokes for me and they look like real hairs. Gemma put me at ease immediately, she i... See more

Rated 5 out of 5 stars

After years of coming to Gemma for my brows and lip blush, i decided to take the plunge and apply for her PMU beginner brow course. She did not disappoint! She was thorough, professional, and incredib... See more

Rated 5 out of 5 stars

Visited Gemma today for my usual brow top up. Have been visiting Gemma since 2020 and am as pleased now as I was then. She is a true professional in her art and knows exactly what works and makes you... See more

Company details

  1. Wellness Center

Written by the company

Gemma Henderson is an award winning semi-permanent make-up technician, having embarked on many training programmes Gemma is one of the only qualified technicians in the South West who can perform Scalp Micropigmentation. Her specialism is creating beautiful brows, each brow is designed to fit your face shape, hair and skin colour perfectly. Gemma is an expert in microblading, hairstroke and on trend ombre brows swell as being a semi-permanent make-up artist carrying out treatments like lip line and blush and eyeliner.


Contact info

5.0

Excellent

TrustScore 5 out of 5

668 reviews

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Rated 5 out of 5 stars

Simply the best !

Such a friendly yet professional experience visiting Gemma today for my treatment , so nice to be listened to in the way of what I would like and any concerns I had , as well as a lovely welcome I left very very happy indeed , Gemma is top of her profession and wouldn’t have anyone else for my treatment …., walked away more than happy with my next appointment booked 😊…… thank you so much Gemma 🙏🏻.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great treatment and lovely service!

Great experience with Gemma and one of her students. Love my eyebrows, they feel very natural. Also made to feel really comfortable throughout the treatment and with any questions I had. Looking forward to the final result once completely healed, as Gemma says - trust the process!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

The best brows and fantastic customer service!

Incredible talent, a wealth of knowledge and excellent customer service from Gemma from the very start of the process right though to the end! My brows look insane - I couldn’t be happier with the result, the process and the attention to detail with follow up and care. Thankyou so much!

April 24, 2024
Unprompted review
Rated 2 out of 5 stars

Great eyebrows not so great on customer service

Gemma is great at what she does and I've never had a problem with my eyebrows, so when I arrived for my 12 month colour boost I was really disappointed to be told I'd been double booked 😕 The promise to fit me in within the next couple of days didn't happen.
It's a shame Gemma didn't feel my business is important enough to try to make amends for the mistake. Sorry to leave, but good customer service is as important as great eyebrows.

May 9, 2024
Unprompted review
Gemma Henderson PMA logo

Reply from Gemma Henderson PMA

Thank you for the feedback and taking time out to write this. If you had given me a little more time I would have offered you a new slot. I’ve been incredibly busy and not had the time create a slot for you. Take care and all the best for the future.

Rated 5 out of 5 stars

Best in the business!!

Well what can I say about Gemma. She simply is the best in business. My eyebrows were thin via being over plucked and was nothing to them, take me back to the 90’s. I’m getting married in September so needed them to frame my face. Gemma’s professionalism, warm nature and amazing personality put me at ease with such a procedure. I’m completely in love.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Eyebrows Look Lively

My eyebrows are lovely after having them “topped up” Gemma made me feel so relaxed. Thank you for a lovely experience .

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma’s the best

Gemma is so talented. She had the task of correcting my eyebrows from previous work, and she knew instantly what needed to be done. I can’t say enough good things about her work. First class lady and service.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

The best eyebrows

Always so professional, always a great job, always so pleased with the end result, Gemma you are the best. Gave me back my eyebrows they look so natural,, amazing 🤩

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

I was so nervous with my first appointment and Gemma instantly put me at ease. Gemma is just lovely, and my brows look amazing!
Thank you and looking forward to seeing you again.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma is the best !!!

Gemma is the best !!!! Not only is she lovely with a big personality she extremely professional. I’m so glad I waited until I found Gemma , The fact I had to wait says it all. always wanted my eyebrows done and they look amazing!!!! I will highly recommend Gemma ,my best friend has just booked her brows in . Thanks again for such a fab job . Sarah Cole

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma was amazing from start to…

Gemma was amazing from start to finish.She made me feel very comfortable, explaining the process throughout. I am so happy with my eyebrows and glad I picked Gemma to do them. If your thinking of booking- do it, you won’t be disappointed xx

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Had my yearly brow top up with Gem…

Had my yearly brow top up with Gem today. Always lovely to see her, always a warm welcome, and I wouldn’t go anywhere else, she really is the best. It’s no wonder that booking well in advance is required. I’ve already made my appointment for 2025! Thank you Gem, with love from me and my brows 😉😘 xx

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing brows!

I have been going to Gemma for over five years now. Her brows are amazing, there is no one else I would let touch them! She is also lovely and welcoming. Would 100% recommend!

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

I struggle badly with trichotillomania…

I struggle badly with trichotillomania (hair pulling disorder) and have wanted to get microblading for the longest time and Gemma has been absolutely incredible! My confidence after having these done had shot up and she has done a fantastic job with keeping them exactly how i asked. would 100% recommend. thankyou Gem ❤️

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma is very down to earth

Gemma is very professional, competent & down to earth. When I had mistakenly arrived a day early, Gemma didn’t make me feel embarrassed, but made me feel at ease & relaxed when having my treatment the next day.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had two treatments with…

I recently had two treatments with Gemma.

1. Fluffy eyebrow strokes - they look amazing yet natural, and this is exactly what I wanted. Gemma inserted the hair strokes where needed and my sparse patches are no longer visible. My brows look fuller and more defined.

2. Lip blush - I’d been so down in the dumps about my lips due to another SPMU over-colouring onto my skin and having to have laser to remove it. Gemma completely put me at ease and has rectified the issues and bought my lips back to life! She carefully spent time matching various shades to my skin tone, allowing me to choose the one I wanted. I love my lips now and have thrown out the lip liner as it’s no longer needed!

Gemma does have a slightly long waiting list but is 100% worth the wait, I wouldn’t go anywhere else. Gemma has a natural talent and is a perfectionist…and a beautiful personality to go with it.

March 20, 2024
Unprompted review

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