Gem Rock Auctions Reviews 170

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Hello, I have only been on the Gemrock auction portal for a relatively short time, since the beginning of the year. I am satisfied with the quality, not only of the offer of precious stones, but also... See more

Company replied

Rated 4 out of 5 stars

I really enjoy this sight, my wife refers to it as my treasure hunting fix. Other than a couple bad experiences with individual sellers the overall site is awesome

Company replied

Rated 5 out of 5 stars

I have found Gem Rock Auctions (GRA) a great platform for finding gem dealers of very high calibre. I note : TLCGems, Gemland, FoxHopGems & Gems 2000 as particular favourites. I have bought from eac... See more

Rated 1 out of 5 stars

I still cannot access my account, and it has now been over 48 hours since I first submitted a support request (Ticket #106172), yet I have received no reply, no update, and no solution. Here is... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Gem Rock Auctions is the biggest online marketplace for buying loose or rough gemstones, birthstones, minerals from verified gemstone stores. Buy now or submit a bid online.


Contact info

3.7

Average

TrustScore 3.5 out of 5

170 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I was originally looking for Opals but…

I was originally looking for Opals but then realized they have an entire gemstone website. I placed some bids on an item from a seller to see what the process was like. Everything went very smoothly and I am now the owner of a green Aventurine that I got for a steal.
Now onto a bigger purchase!

July 16, 2024
Unprompted review
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Reply from Gem Rock Auctions

Thank you Tess for the review! Enjoy bidding on your next item!

Rated 1 out of 5 stars

So pathetic website

So pathetic website. don't even understand the problem of the seller. It's the 2nd time that they have suspended us. even ebay and etsy are good.

May 1, 2024
Unprompted review
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Reply from Gem Rock Auctions

Hello.
As you will know, Gem Rock Auctions expects a very high standard from our sellers. that includes
- Selling only genuine gemstone
- Great communication with buyers
- Being transparent about your business
However you did not meet this strict criteria and so your account was removed from the website in line with our seller terms.
Good luck in your future endeavors.

Rated 5 out of 5 stars

I must say that I am lucky to have…

I must say that I am lucky to have found gemrock and the only trusted site to buy gems is StarRuby. I bought beautiful genuine emeralds from them and very pleased. Harshil is very kind and helpful. He walked me through the whole process of buying a gem. Thank you so much

April 8, 2024
Unprompted review
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Reply from Gem Rock Auctions

Thank you Meena! StarRuby is a first class seller for sure, and their gems are incredible

Rated 3 out of 5 stars

Not as trustworthy as it was.

This site seems to have stopped allowing buyers to read the feeback and reviews of seller that were left by other buyers. They use to, and it's important part of building trust. I have bought, and tried to buy many gems on this site. Some great experiences, and some horrible ones too. So without the ability to see what other buyers are saying about a seller I will no longer use this site.

December 28, 2023
Unprompted review
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Reply from Gem Rock Auctions

Hello. Thank you for the review. We have not changed how the reviews are shown on the website. You can still see them on:
- product page
- sellers store page
- seller profile page
If you are having trouble viewing them, please reach out to support so we can help

Rated 5 out of 5 stars

Fun gem buying

This site is frequented by gem lovers. Sellers are really good and I believe to be well screened by gemrockauctions. It is a pity all sellers do not agree to the same payment terms. I'd like to have a few days to pay in order to benefit from combined postage.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

I Love Gem Rock Auctions

I spend more time at GRA than any other online auctions, I love the fact that so many bargains can be made with your company, whether that be opals, rough,gemstones, jewelery, coins,Minerals, rare rocks, the variety is amazing, the sellers are very quick to reply to any of my concerns, I love the gemstone audit sheriffs who can verify if something is to good to be true. Only regret I have is that I wish I found you Guy's earlier, On a good note; my mother has stopped watching Tictok videos, & goes to Gem Rock Auctions instead, Lots of love, please keep up the great work, yours faithfully Omar.S. Rashid

March 15, 2023
Unprompted review
Rated 1 out of 5 stars

I bought an emerald

I bought an emerald, paid by Paypal, with delivery in 7 days. After 14 days, the seller still did not send my stone, and when I asked for help from the support, he offered several times: communicate directly with the seller.

June 23, 2023
Unprompted review
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Reply from Gem Rock Auctions

I apologies for the experience you have had with one of our sellers. I can see in the support messages we have been communicating with the seller and yourself to try and get this parcel delivered as quickly as possible. The seller said they will give you a full refund of the item does not arrive.

Rated 5 out of 5 stars

Awesome website

What a great site to find just about anything you can imagine. Vendors are awesome and reliable and I take comfort in all my purchases.

Thank you

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

A secure platform where you can find some of the rarest stones on the planet

The internet platform offers a great service, to find and buy nearly all types of gemstones on the planet and for reasonable prices.
There're also sellers and buyers from all over the world. Buying via internet isn't always the safest thing to do but on GemRockauctions if you didn't come to an agreement with the seller you can contact the website staff and they're really quick and straight to the point with help. The payment methods are safe and I haven't had any problems to the day. Big thumbs up for this Australian enterprise.

June 23, 2023
Unprompted review
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Reply from Gem Rock Auctions

Thank you very much for the positive review

Rated 5 out of 5 stars

I recently purchased a Mahenge garnet…

I recently purchased a Mahenge garnet from Gem Rock Auctions, and I have to say that my experience with them was fantastic! The whole process of searching for and bidding on the gemstone was smooth and hassle-free. I was able to easily browse their selection of high-quality gemstones and find exactly what I was looking for.

When my Mahenge garnet arrived, I was blown away by its beauty and quality. The gemstone was even more stunning in person than it was in the pictures. I could tell that Gem Rock Auctions takes great care in ensuring that the gemstones they sell are of the highest quality and authenticity.

Overall, I am extremely satisfied with my experience with Gem Rock Auctions and my purchase of a Mahenge garnet. I would highly recommend this online marketplace to anyone looking to purchase high-quality gemstones.

April 12, 2023
Unprompted review
Rated 4 out of 5 stars

After watching for months I finally…

Update: the order arrived early and the gems are lovely, shoutout to vietgems for fine service and amazing product. The miscommunication could have been avoided but the fact is apart from that gemrock auctions proved solid and reliable.

After watching for months I finally plunged in and made an order. However, they charged 4% to exchange my funds for usd. I let them know I would be leaving the site and why as a courtesy. I get an email back saying 'fine, I will delete your account' . Either can't read or is a punitive jerk (not the word i want to use). Steer clear.

Response to seller: I said very clearly that I would delete the account myself once my order arrived. Why would I want to delete my account before my order arrived? I can't track it now!
As for the four percent why do you think I contacted you? Gee, maybe to have a conversation about it? Use your talking words next time before you start deleting

April 24, 2023
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Reply from Gem Rock Auctions

We do not charge 4% to exchange funds, that will be your credit card institution doing that. All sales are clearly stated to be in USD. Furthermore, your email to us requested an account closure which we completed. This review is not based on real experience

Rated 5 out of 5 stars

I love the no reserve

I love the no reserve! I've won several items, but have not yet received any simply because of distance and time. I'm looking forward to my purchases. So far all the vendors have been courteous, and pleasant.

April 15, 2023
Unprompted review
Rated 1 out of 5 stars

I have 12 gemstones from Gemrock,all…

I have 12 gemstones from Gemrock,all synthetic or poor quality.Just had them tested by gemologists at Metal Urges
A complete scam.I hope my lose can serve as a warning to others.

February 21, 2023
Unprompted review
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Reply from Gem Rock Auctions

This is very poor from the folks at Metal Urges who claim to be Gemmologists. The email this customer received simply stated "Emeralds are Likely Synthetic". This is misleading and incorrect. The rest of the items the customer purchased are described accurately, including the clarity (all stones purchased are either I or SI clarity).

Rated 5 out of 5 stars

Super fun auctions

Super fun auctions. While there are a lot of cheaper stones on the auction site, if you spend the time to filter down you can find amazing stones. I bid on some Sapphires for a new project and they all looked better than the photos and I got them cheap.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

I was shopping for an Australian…

I was shopping for an Australian Sapphire and reached out to a few of the sellers who were very helpful.
I took my stone to my local Jeweler and he said it was once of the nicest he had ever seen. Super happy with the experience and the communication.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

So far I am happy with the experience…

So far I am happy with the experience of using this platform. I bought many nice and cheep stuff that probed to be genuine. I did have some issues with some sellers but managed to resolve them.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

I can't believe there are so many bad…

I can't believe there are so many bad reviews. I find this website great, but you still have to do your homework. It is a marketplace so you are buying off different people from all over the world.
Everything I have received has been great, even the cheap stuff for a few bucks.

May 26, 2022
Unprompted review

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