Gem Rock Auctions Reviews 171

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I was able to get some very lovely stones at reasonable prices. Shipping was generally very good--things arrived as expected.

Company replied

Rated 1 out of 5 stars

I still cannot access my account, and it has now been over 48 hours since I first submitted a support request (Ticket #106172), yet I have received no reply, no update, and no solution. Here is... See more

Company replied

Rated 1 out of 5 stars

Supported a mockery actioned gem seller and defended them and neglected their reputation. No justice and blinded. I was trying to ask for a detailed answer on the website to a gem seller, (Artgems... See more

Rated 5 out of 5 stars

I have found Gem Rock Auctions (GRA) a great platform for finding gem dealers of very high calibre. I note : TLCGems, Gemland, FoxHopGems & Gems 2000 as particular favourites. I have bought from eac... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Gem Rock Auctions is the biggest online marketplace for buying loose or rough gemstones, birthstones, minerals from verified gemstone stores. Buy now or submit a bid online.


Contact info

3.8

Great

TrustScore 4 out of 5

171 reviews

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Rated 2 out of 5 stars

Prices are way too high and sellers do not negotiate...

Based on my first experiences looking at some mineral specimens, I feel that sellers here are not flexible with pricing and think their items are worth much more than they really are.

I made several offers for some specimens I was interested in, basing my offer price on what I've paid at other large auction sites over the past few years. 3 out of 3 sellers turned me down completely, and one only accepts offers between 5-10% off the asking price.

One of the specimens I looked at was priced at over $3500 but based on it's size and quality, is really only worth a few hundred dollars. The wouldn't even budge on the price - insane!

Make sure you do some shopping around to get familiar with what things are worth before you buy from here.

January 31, 2019
Unprompted review
Gem Rock Auctions logo

Reply from Gem Rock Auctions

Our sellers accept reasonable offers on any gemstone or mineral on our website. Our offer system will automatically reject any offer that is below a certain threshold so as to avoid a barrage of very low offers.
Our Make An Offer feature is very popular with our customers as it allows everyone to negotiate on the price pf an item.

Rated 5 out of 5 stars

Excellent

This is one reliable place to purchase beautiful gemstones from any seller across the world. You will find genuine sellers here. It’s not easy to buy original gemstones in this day and age. I’m on my second order. Just brilliant.

January 27, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent - great choice of stones and great…

Great choice of stones and great prices. Also really like the auction sites and the security once the stone is purchased and the ability to get the stone audited before purchase.
Overall - excellent - very happy that I discovered this site.

January 15, 2019
Unprompted review
Rated 5 out of 5 stars

Quick response

I was surprised to see me order ship within hours of being paid for.
I usually wait to receive the product before I fulfill the expectation of a review but super sonic service is worth a ton to me.

Thank you!

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

This was my first order

This was my first order. I began by looking at everything with my desired stone.....tourmaline....then I was able to create a short list by tapping the heart on my selected item. Then I contacted the sellers. Then I made an offer and then I paid by using a credit card. Don't be worried about putting your cc info during the beginning account creation process. It makes it easy when you want to immediately bid on something or make a lower offer to the seller. I have not got the 2 pieces yet. I'm in US and the will come from Australia but this web platform is VERY easy to navigate and use. The pictures are clear and I chose my seller bc she puts a video with most of her pieces, that made all the difference.
Lastly, we need to support small artisans doing what they love! Don't buy jewelry from chain stores and big box. Buy pieces made with love from small sources and that love will resonate every time you wear the piece! over and out❤️

November 29, 2018
Unprompted review
Rated 4 out of 5 stars

This is a great platform for the trade

This is a great platform for the trade. I got interested of gemstones recently and discovered a fantastic site to purchase and learn more about gems. I hope and trust Gem Rock Auctions will always maintain best quality and standards. All the best

November 24, 2018
Unprompted review
Rated 5 out of 5 stars

This is a great site to purchase the…

This is a great site to purchase the many different types of gemstones. My concerns are some sellers give NO INFORMATION OF THEIR GEMSTONES, as to the three C’s , cut clarity and CT’s. . They should be required to give this information. They also should disclose the Country shipping is from, I was a metal sculptor since 1972 and just retired, finally. I always gave everyone a COA . I respect all the craftsmanship from Whatever country as we all need to support ourselves and families. But I feel this information is a MUST to make a good transaction even better. Although I am new to this site but for me to continue I need the Truth nothing but the Truth. And so far I asked for a discription and have had no return reply so I would not trust that seller they must have something to Hide.

Thank you Cometman USA 🇺🇸

November 14, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing quality/ clear descriptions

Amazing quality with clear descriptions. You know exactly what you are buying, the size is easy to find, the clarity has been listed on every item I've look at. Sellers as well as buyers are reviewed so you know exactly who you are working with.

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Gem Rock auctions a first class internet market place.

Gem Rock auctions is an excellent market place. It is far superior to its competitors particularly EBayas it isn’t awash with synthetics and other man made rubbish fraudulently masquerading as earth mined gems. With Gem Roctk one at least starts in the right place. Gems are real and genuine. It’s then up to the buyer to find and select the level of quality they are looking for. It’s a a site that works for dealers and private individuals alike. I have no criticisms whatsoever.
The software interface is user friendly too and not over complex. Communication with sellersis easy in stark contrast to EBay which seems to construct its systems to deliberately prevent communication between buyers and sellers.
Simply put it does provide what it says on the tin.
Adam

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

PayPal integration makes buying a pleasure!

I have ordered multiple dozens of gems, gem rocks, and rough uncut stones through Gem Rock Auctions all of them having gone through very smoothly. Their PayPal integration really makes it simple, fast, and easy to order so I can spend less time worrying about making a payment on time, and more time creating beautiful pieces of jewelry for family and friends.

September 29, 2018
Unprompted review
Rated 1 out of 5 stars

I have been suspended for telling the…

I have been suspended for telling the true. The most of the items I buyed from the associated sellers has no comercial value. They offer money back guarantee is true but they do not want pay the shippement cost to return the bad goods to them. Some of the items I buyed never arrived, no goods, no compensation at all.
My honest opinion is: you can beter be whitout them than whit them. I think that a lot of strange things happens in this club...

September 12, 2018
Unprompted review
Gem Rock Auctions logo

Reply from Gem Rock Auctions

This customer purchased many stones from our website and then closed their account.
All of our sellers offer refunds for returned items, provided that they are in original condition.

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