Jas is a star! I needed a last minute gift for my 40th anniversary on a tight budget. Jas managed to find me a stunning ruby necklace that not only fit within my budget, but also one that my missus lo... See more
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See what reviewers are saying
Excellent service. I have used Gems twice recently, for an engagement ring and then two wedding rings. We have dealt with Victoria and Jas who have both been very helpful. Victoria was great when... See more
Jas and the team at Gems are exceptional. Over the last 10 years I have bought several items of jewellery including my wife’s engagement ring and our wedding rings. On occasions I have asked f... See more
I had spent forever trying to find an engagement ring which I liked, but no jewellers seemed trustworthy enough. It all changed however the moment I stepped into Gems. I spoke to Jaspreet about my ide... See more
Company details
Contact info
87a Hatton Garden, EC1N 8QQ, London, England, United Kingdom
- 02078310505
- sales@gemshattongarden.com
- gemshattongarden.com
4.7
Excellent
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service - true experts
Having already a good unferstanding and knowledge about diamonds and creating my own rings, it was very refreshing to learn new styles, techniques and options. Highly recommend their service. Amazing guidance through the process and very friendly staff.
May 26, 2023
Unprompted review
Beautiful redesigned pendant
I went into Gems wanting to redesign an old ruby pendant that my mother gave me. The staff were so helpful with understanding exactly what I wanted and they created such a beautiful bespoke piece for me. I’m so happy with my new pendant and I’ll definitely be visiting Gems again.
October 24, 2022
Unprompted review
Engagement ring
I went in looking for an engagement ring with my partner and the lovely staff at gems really guided us and helped us to pick the most beautiful ring for my engagement. The staff were really helpful and knowledgeable .
October 1, 2022
Unprompted review
Now I own investment gold
I needed to resize a ring.
The staff was very friendly and helpful. But the results of resizing were disappointing. The shape of the front part of a ring had been lost, it became different. It was visible without any measurements.
The shop didn't even acknowledge it was their mistake.
November 6, 2020
Unprompted review
Reply from Gems Jewellers
I’m sorry to hear that you felt the results of the resizing were disappointing. Upon collecting the ring from our premises you did not raise any concerns about the shape. This was only brought to light when you visited the store a week later.
We explained to you that the perception of the ring may look different as it was made larger; the ring would not look identical to the ring prior to resizing as we have added extra metal to the bottom of the ring. No changes were made to the top of the ring and no changes were visible to the naked eye by yourself when you had collected it, our workshop (over 25 years experience) and the shop staff (also over 25 years experience).
On your second visit you asked us if metal could be added to the top of the ring; we explained to you that this is not possible as the ring you had purchased from a third party was hollow. We also reiterated the fact that the top of the ring was an area the goldsmith would not touch because it was a hollow ring.
We take client feedback at Gems very seriously and would like to invite you to the store to speak to our goldsmiths should you wish to discuss further. Please contact us at sales@gemshattongarden.com.
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