Gemstone Lights Reviews 3,689

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, versatility, and the wide array of lighting options and patterns available, which significantly enhances the appearance of their homes. Many appreciate the seamless installation and the professional, efficient, and attentive staff who ensure everything is clean and perfectly aligned. The service is frequently highlighted as excellent, with people noting the helpfulness of the team and the ease of use of the accompanying app. However, some customers reported issues with color accuracy on certain segments of lights, and a few mentioned that the motors can be loud. There were also isolated instances where the lights faded or became discolored, and some found the grouping of lights for changes to be inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the outstanding quality,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app as... See more

Service

People report positive experiences with service, consistently praising the professionalism and efficiency of... See more

Quality

Customers had positive experiences with quality, praising the top-notch product and workmanship. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. #1 of 1 best companies in Lighting Manufacturer
  2. #1 of 4 best companies in Lighting Store

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Easy process to set up appointment

Easy process to set up appointment. Installaters were very professional & knowledgeable. They helped me explore the app and set up some custom animations. And the lights look great!

November 3, 2025
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Reply from Gemstone Lights

We're glad the appointment process was easy and that our installers could help you explore the app and set up custom animations. Enjoy your lights!

Rated 5 out of 5 stars

Installation was quick

Installation was quick, price was reasonable given the fact I’ll never have to hang Christmas lights EVER AGAIN!

September 29, 2025
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Reply from Gemstone Lights

Cheers to never having to climb a ladder or deal with tangled lights again! Thank you so much for leaving a review!

Rated 5 out of 5 stars

The owner was very helpful and detailed…

The owner was very helpful and detailed in his discussions before, during, and after our installation. The lights are fabulous.

September 27, 2025
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Reply from Gemstone Lights

We're so happy to hear you're enjoying the lights and got the support you needed!

Rated 5 out of 5 stars

Quality product

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange). Product looks amazing when installed, seamless - as if they were always there. Would highly recommend product to others.

October 22, 2025
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Reply from Gemstone Lights

Thank you so much for leaving a review and sharing your feedback! We'll be sure to pass it along to the team. We're also thrilled to hear you're enjoying the lights!

Rated 5 out of 5 stars

Awesome Magic Valley Manor

These lights were put on a 118 year old 3 story community landmark that is also a mental health Assisted living resident and the community love the look.

October 31, 2025
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Reply from Gemstone Lights

That's amazing! The lights must bring so much joy to the residents. Thank you for leaving a review!

Rated 5 out of 5 stars

Chris with Full Circle Lighting in Oklahoma

Chris with Full Circle Lighting in OK was our dealer and did a fabulous job installing our Gemstone lights. Great communication through process before and after. App is easy to use and there are so many choices! I love them!

October 28, 2025
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Reply from Gemstone Lights

We're so glad to hear you love the lights and had a great experience! Thank you for sharing!

Rated 5 out of 5 stars

Great Product

The installation was quick and professional and we love our lights. So far we are mostly supporting and cheering for the Blue Jays by displaying their colours. Now several neighbours have joined in!

September 23, 2025
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Reply from Gemstone Lights

Thank you for your kind words and support! We're thrilled you love your lights, are showing your Blue Jays pride, and have become the neighborhood trendsetter!

Rated 5 out of 5 stars

The Angel Brothers & Mark were so…

The Angel Brothers & Mark were so friendly & professional with their installation. I would highly recommend this company.

October 27, 2025
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Reply from Gemstone Lights

Thank you so much for your kind words! Enjoy the lights!

Rated 5 out of 5 stars

The installation was quick and easy

The installation was quick and efficient. Courteous installers. The pattern possibilities are endless. Really enjoy all the downloads that are available.

October 17, 2025
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Reply from Gemstone Lights

Thank you! We’re so glad the installation was smooth and that you’re enjoying all the pattern possibilities and downloads.

Rated 5 out of 5 stars

Great product

Love these lights, great installers, very professional install. Red Deer Ab.

October 26, 2025
Unprompted review
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Reply from Gemstone Lights

We're so glad you love your lights and had a great experience!

Rated 5 out of 5 stars

Excellent product

I love the versatility and color options. The installation was quick and efficient. The installer gave me a tutorial on how to use the app. Overall I am very happy with the product and will gladly recommend Gemstone lights.

October 25, 2025
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Reply from Gemstone Lights

Thank you so much! We're happy to hear you love the lights' versatility and that your installer made the process easy. Enjoy your lights!

Rated 5 out of 5 stars

On time

On time. Very friendly and polite. Nice job all the way

October 24, 2025
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Reply from Gemstone Lights

Thank you for taking the time to leave a review! We are so happy to hear you had a great experience!

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Installer was great. Explained everything and made sure we understood things. Told us to call with any questions.
And the product. Wow! Finished look and feel that gives off the impression the house was built with the lights installed.
Worth
Every
Cent!!

October 23, 2025
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Reply from Gemstone Lights

Thank you so much! We're thrilled you had a great experience and love how your lights look—it sounds like your home is glowing perfectly!

Rated 5 out of 5 stars

Illuminated with Joy

The most amazing and professional company I have ever worked with. Installation was timely and the communication with each step of the process was spectacular. Behind the scene Sarah was sensational and Jonathan our sales executive helped seal the deal. We will be enjoying our Gemstone Lights for many years!

October 22, 2025
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Reply from Gemstone Lights

Thank you so much for your kind words! We're so happy to hear that you had such a great experience!

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