Geneanet Reviews 211

Horrible service, poorly designed. Waste of money. Do not use this website. The site is not even able to merge family trees other people have created. The entire point of joining a site like this to begin with. Go to Ancestry.com.

Once I joined Geneanet I discovered that it did not meet my needs so I cancelled within a few days. The user interface led me to believe that I had successfully done that.

To my surprise, after a month I received an email to tell me that my subscription had been automatically renewed.

I contacted them immediately to explain that this was a mistake. The contact person was particularly unhelpful and despite my best efforts to ask for a refund, they simply doubled down and refused to do that.

I consider that theft.

Then, in looking at this site, I discover that several other people have had exactly the same experience.

I have a very poor impression of this company and would never recommend them to anyone.

i just love it, thank you for your help over the years.

I found Geneanet.com to be utterly useless, and this, frankly, came as a rude awakening to me because the site bills itself as "Eurocentric" and claims "3 million members who share their genealogical information for free: more than 6 billion individuals in the family trees," Well, I had been both a basic and premium member of MyHeritage.com for 5 years and,through painstaking personal research in LDS-Church microfilms of German parish registers, the holdings of city and state archives in Germany, reviews of pertinent literature in the German language, and endless e-mail exchanges with genealogists and regional experts in Germany, had managed to build a family Website and family tree reaching back as far as the early 1600's that I had been able to expand to well over 3,000 person entries using the MyHeritage.com search engines. Nevertheless, I had finally hit a dead end in my search and had hoped for help from Geneanet.com. I was stunned to find not a single member of my family in the Geneanet database, although everyone of my forebears whom I put through this test had been fully documented and verified by multiple means. As soon as I discovered how totally useless the Geneanet database was to me, I contacted Geneanet via e-mail and demanded my premium membership fee back, and I did this within just 1-2 days after my Geneanet membership took effect. I never received anything other than a non-responsive, boilerplate reply stating that I was not entitled to a refund after "expiration of the cancellation period." Nowhere, in anything that I was presented with when I applied for membership did I find any mention of the "duration of the cancellation period." I then demanded answers to two questions: 1: What is the duration of your cancellation period? and 2. What is your refund policy? After several follow-up requests, I am still waitng for answers. My conclusion: Geneanet is a scam!.My advice;: Stay away. Use MyHertitage.com... .

I would give it no stars, but wouldn’t let me!
This is a very complicated site which I found out within an hour of joining...and no useful info on my enquires at all. I immediately emailed and asked for a refund, no luck all automated service. I would put them in the scam category.
I have used other ancestry sites before and so wish I had gone back to them! I am so angry with them and myself..first time I’ve been scammed 😰

Very good website, needed to build my family tree up to 1870, the suddenly the research engines could find several people of my family, seems only limited to French relatives. Had a lot of troubles finding my Italian and German relatives.
But could quite fast build the French part up to 1515, and discovered several elements about my ancestor’s history.