I attended Watford General Hospital for ophthalmology care
I attended Watford General Hospital for my R2 diabetic retinopathy appointment and was seen by Dr Virinder Dhillon. Unfortunately, my experience was very disappointing.
The consultation felt rushed and lacking in empathy. As someone living with Type 1 diabetes and now facing eye complications, I was understandably anxious and had important questions about my condition and future risks. When I asked whether early laser treatment at R2 stage could help prevent progression, I was told that no comment could be made. I left without clear answers or reassurance. More she said we shall wait it to progress to R3 later for any treatment to start I mean how unprofessional.
I also felt uncomfortable with the overall communication style during the appointment. Sensitive health concerns require compassion and patient-centered discussion, and sadly that was missing. Instead of feeling supported, I left feeling more stressed about my eyesight.
I respect the pressures within the NHS, but patients deserve to feel heard, informed, and treated with empathy especially when facing potential sight-threatening conditions.
I hope this feedback is taken seriously and helps improve future patient care.








