We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more
Company replied
I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more
Company replied
They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more
Company replied
Company details
Written by the company
Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.
Contact info
1 Old Street Yard, EC1Y 8AF, London, United Kingdom
- hello@generationhome.com
- generationhome.com
4.9
Excellent
824 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gen H
Hi Saira,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
Gen H is an excellent company
Gen H is an excellent company, and securing our mortgage through your team was seamless and efficient. The 15% five-year interest-free First-Time Buyer Booster was a fantastic opportunity.
July 9, 2025
Reply from Gen H
Hi Ogemdi,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help!
We wish you the best in your new home!
Thanks,
The Gen H team
Gen H Absolutely the best mortgage…
Gen H Absolutely the best mortgage lender! They were fast, efficient, and made the whole process so smooth. I’m beyond happy with my process and would highly recommend them to anyone!
August 4, 2025
Reply from Gen H
Hi Massi,
Thanks so much for taking the time to leave us a review and recommend us. I will pass your feedback on to our team - we are thrilled to be able to help!
We wish you the best.
Thanks,
The Gen H team
Reply from Gen H
Hi Mark,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team.
We wish you the best.
Thanks,
The Gen H team
Very easy to understand communication
Very easy to understand communication, very flexible, moved quickly. Very happy with Gen H as our new mortgage provider.
July 1, 2025
Reply from Gen H
Hi there Laurie,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
We had a great experience
We had a great experience. Easy to communicate. Everything went so smoothly.
July 1, 2025
Reply from Gen H
Hi there Lekha,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
Pro-active communication is one of our priorities to make our customers feel supported in their journey with us.
We wish you the best.
Thanks,
The Gen H team
Very good dealing
June 30, 2025
Reply from Gen H
Hi there Jaspreet,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Quick and fast
July 25, 2025
Reply from Gen H
Hi there Nav,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Tried to accommodate all needs
June 27, 2025
Reply from Gen H
Hi there Alison,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best.
Thanks,
The Gen H team
I would just like to say many thanks to…
I would just like to say many thanks to awais mahmood for my first home I didn’t think it was gonna be this easy but every step of the way mr awais made it so easy an very clear on everything I could not have asked for anyone better always answered calls always rang when he had any updates just can’t thank him enough many thanks again David
July 25, 2025
Unprompted review
Reply from Gen H
Hi there David,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to Awais and our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Reply from Gen H
Hi there Keith,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
We can't recommend Gen H highly enough!
We can't recommend Gen H highly enough!
Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not be possible given our complex case. Thanks to your team's dedication and expertise, we received the approval we needed, and seeing that offer letter was magical! A massive thank you to everyone who worked with our advisor – your hard work made all the difference. We are now excited to build our life in our new home!
Alvira Rodrigues & Lanijoy Almeida
July 24, 2025
Unprompted review
Reply from Gen H
Hi there Alvira and Lanijoy,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Reply from Gen H
Hi there Nadeem,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Brilliant after sales
They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out. The response levels are amazing. It's fast, personal and clear. I've never written a Trustpilot review before but I wanted to just say how much I appreciate Gen H's customer service.
July 22, 2025
Unprompted review
Reply from Gen H
Hi there Zac,
Thanks so much for taking the time to leave us a review.
Our customer service team are always here to offer help and support!
Thanks,
The Gen H team
Making our dream a reality
July 16, 2025
Reply from Gen H
Hi there James,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Thank you so much GEN H
Thank you so much GEN H
I’m so happy with on this company so gratefully help
July 17, 2025
Reply from Gen H
Hi there Ali,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
Fantastic
Fantastic, so helpful!
I highly recommend them.
A positive outcome. We are delighted with their service and support.
July 9, 2025
Reply from Gen H
Hi there Deborah,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We are also pleased to hear that you would recommend us to others!
We wish you the best.
Thanks,
The Gen H team
Reply from Gen H
Hi there Fouzia,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
I can't use the link
I can't use the link. I've asked for assistance but got none (via email as I have no contact number), but without success and yet you continue to send out lots of emails to tell me to complete it. Very frustrating
June 12, 2025
Reply from Gen H
Hi Vince,
Thanks for taking the time to leave a review.
We’re sorry to hear you experienced issues during your Gen H Legal onboarding. The team has been in touch with the third party supplier who sent your onboarding emails to understand what went wrong.
I understand that your conveyancer has since been in touch, and going forward you now have both their direct email and phone number should you need any further support.
We hope the rest of the conveyancing experience goes smoothly!
Best regards,
The Gen H Team
Very quick service
July 10, 2025
Reply from Gen H
Hi there Qamar,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.
We wish you the best in your new home.
Thanks,
The Gen H team
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