Gen H Reviews 825

•

4.9

Mortgage Lender

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people found the user experience to be smooth and straightforward, appreciating the clear communication and efficient processes, especially during complex situations like mortgage applications. The customer service is frequently described as exceptional, with reviewers noting quick response times and a supportive approach. However, some customers also mentioned occasional issues, such as not receiving feedback within initially promised timeframes or experiencing unexpected difficulties with specific requirements like surveys for septic tanks. One person felt let down without understanding why, comparing the experience to being abandoned mid-journey.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the entire process as... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more

Company replied

Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more

Company replied

I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more

Company replied

They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more

Company replied

Company details

Mortgage Lender

Written by the company

Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.

Contact info

1 Old Street Yard, EC1Y 8AF, London, United Kingdom
hello@generationhome.com
generationhome.com

4.9

Excellent

825 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 18, 2026

Try the products was very helpful like…

Try the products was very helpful like it

January 20, 2026

Reply from Gen H

Feb 20, 2026

Hi there,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Feb 13, 2026

Simple and efficient

February 12, 2026

Reply from Gen H

Feb 20, 2026

Hi there Martin,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Feb 13, 2026

quick and simple

February 12, 2026

Reply from Gen H

Feb 13, 2026

Hi there Rich,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 12, 2026

Excellent experience and very honest…

Excellent experience and very honest service

February 11, 2026

Reply from Gen H

Feb 13, 2026

Hi there Gursewak.

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 12, 2026

Fairly prompt in responses

Fairly prompt in responses. Mortgage not yet finalised so I'm not in a position to say how good the overall process is as yet.

January 14, 2026

Reply from Gen H

Feb 13, 2026

Hi there David,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Feb 12, 2026

Brilliant service

February 11, 2026

Reply from Gen H

Feb 13, 2026

Hi there Kamaljit,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 11, 2026

Very good and fast service

January 13, 2026

Reply from Gen H

Feb 13, 2026

Hi there Negar,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 8, 2026

All very well managed and clear

All very well managed and clear. Really efficient ID checking.

January 31, 2026

Reply from Gen H

Feb 13, 2026

Hi there Ann,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Feb 7, 2026

Perfect thanks gen h for confirm my…

Perfect thanks gen h for confirm my loan mortgage many thanks

January 9, 2026

Reply from Gen H

Feb 13, 2026

Hi there Maninder,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 6, 2026

Don’t discriminate

They gave us a mortgage even as we are not the usual buyers as age etc they don’t discriminate

January 7, 2026

Reply from Gen H

Feb 6, 2026

Hi there Wendy,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We try to unlock home ownership for everyone!

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 5, 2026

They were really good throughout my…

They were really good throughout my dealing with them. Plz keep the good work up. Thanks

February 4, 2026

Reply from Gen H

Feb 6, 2026

Hi there Wajahat,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Feb 5, 2026

Excellent!

February 4, 2026

Reply from Gen H

Feb 6, 2026

Hi there Borys,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 29, 2026

Simple and straightforward

January 28, 2026

Reply from Gen H

Jan 30, 2026

Hi there Alam,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 28, 2026

I had a very positive experience with…

I had a very positive experience with Gen H. The whole process was clear, well organised, and much easier than I expected. The team was professional, responsive, and always helpful when I had questions. Everything was explained in a simple and transparent way, which gave me a lot of confidence. I would definitely recommend Gen H to anyone looking for a smooth and stress-free experience.

December 30, 2025

Reply from Gen H

Jan 30, 2026

Hi there Svitlana,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 24, 2026

Easy and transparent process

January 23, 2026

Reply from Gen H

Jan 30, 2026

Hi there Faith,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 24, 2026

Great service very reliable

Great service and very reliable

January 20, 2026

Reply from Gen H

Jan 30, 2026

Hi there Muhammad,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 24, 2026

They are fast and provides all the…

They are fast and provides all the information need.

January 22, 2026

Reply from Gen H

Jan 30, 2026

Hi there Erica,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Jan 18, 2026

Smooth system

December 20, 2025

Reply from Gen H

Jan 30, 2026

Hi there Ahmad,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 18, 2026

Very quick and reliable lender

Very quick and reliable lender . I will recommend them for new buyer and remortgage.

January 10, 2026

Reply from Gen H

Jan 30, 2026

Hi there Augustine,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 15, 2026

Azad

With Gen home process easier and fast good rates

December 17, 2025

Reply from Gen H

Jan 16, 2026

Hi there,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

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