Generator Guru - Parts & Spares Reviews 371

Absolutely fantastic, so helpful. Totally saved me!!! I couldn't recommend them more highly.

Excellent service from a fantastic company. Fast and efficient.
Thanks

Excellent all the way around. Parts ordered was a perfect match to what I needed. The website was extremely easy to navigate and order from. I could not locate any of the parts I needed from the United States and was surprised that they shipped so fast from overseas. I will definitely buy future repair parts again from Generator Guru. 5 stars

I am a mechanic & engineer and I do order spare parts frequently. Usually within Germany, but this time I could get the part, a filter housing for the motor of my flail mower, only from Generator Guru in the UK.
I was hesitant at first, as they stated long delivery times for international shipments - and in case of problems I kind of expected to loose my money.
Price including shipment was pretty much ok, though.
The delivery was unexpectedly fast - but it was the wrong part…
I was mad and the same evening I filed a complaint via their return system.
What happened then made me very happy!
Joe Solomon, Generator Guru`s Chief Engineer, answered via Email the very next day. He apologized and organized an expedited shipment of the correct part.
It arrived a couple of days later and was exactly what I wanted.
I only can recommend Generator Guru to anyone looking for a reliable and very customer oriented company.

A very helpful company and supportive in helping the customer find the right parts, like the right filter for the filter bowl .

order #1520789 received. Thank you guys for making sure my order was delivered.

They substituted the capacitor I ordered with a different size rating without informing me. When I inquired they said it's close enough. Well it's not close enough because the tolerance of this capacitor is not within the specs of what I ordered. If I wanted that size I would have ordered that size. I should have been given the courtesy of being able to cancel the order if they could not supply me with what I ordered. I was told I can send it back at my expense for a refund. The cost to send it back from the US makes their offer unacceptable. They sent something I did not order.

These guys are great. Joe was on top of everything I needed even the return. Thanks Joe. John Z

I have used Generator Guru twice recently, and I found their service to be excellent. The quality of the parts they supplied was good and delivery time was surprisingly quick.

I needed to know some information about my generator and Zac replied quickly with exactly what I needed. Very pleased.

I was so impressed with Generator Guru’s whole operation, there web site is fantastic and asking if I require gaskets and fuel line when I ordered a carburettor was so helpful, the parts came quick and when they said they would, can’t fault you at all, I’ve been repairing engines big and small for 30 years and I’ve not come across many as efficient as there’s , there are a lot of companies out there that could learn from them

Great Service for mail order... Delivery was quick... Part is a match, new, ready to go... All the right parts in their catalog, for service and repair... ( Loncin). "The tracking of the part/delivery, was non-existent. An enjoyable experience.

THESE FOLKS ARE VERY HELPFUL AND KNOWLEDGEABLE, THEY HAVE HELP ME FIND RIGHT PARTS AND INFORMATION ON SERVICING AS WELL, I WILL COUNT ON THEM AGAIN WHEN NEEDED. THANKS GUYS FOR THE HELP

I was very happy with my recent purchase of a rebuild kit for my Ryobi generator the team from Generator gurus dispatched my order from the UK to my remote location in Australia within 2 weeks I had my order thanks Generator gurus I will be a return customer.

I know shipping is free, I don't know where it coming from cause I can not find a phone number to call you and that really is not good business!! and this is the only way I have found to get to you, and that is not good for business as well!!. I need my part, and yes I know you said it could be up to 12 days, nothing takes that long, but then I don't know where are, also not good for business.. I need my little part like yesterday, and please don't till I could have paid to have ship knowing it would closed as much as the part.

Very good service I wish more companies would have something this to access I just don’t understand y they don’t thanks for all the help

I recently had some carburetor problems and They were with a quick response tryed to help me figure it out they are very nice people and I would highly recommend them

Excellent informative videos. First-class service, product and delivery. For anyone who needs help and support in the repair of equipment Recommended

Thanks for all of the help and expert advice! The capacitor I ordered arrived on time, fit like OEM parts and has my generator back in service once more! Thank you for your site, your instructional videos and expertise.

The carburettor for my Scorpion Generator was ordered online from New Zealand on 26/05/2022 from Generator Guru . The Order #1507367 was processed promptly and delivered . The Parts were received in my rural mailbox at Sandspit New Zealand on 15/06/2022. That's incredible efficiency and a high recommendation for future customers around the world.