I was a little nervous ordering from Generous Ape, as the website uses an odd & inconsistent range of product images (mainly harvested from brands sold on the platform). I needn’t have worried; I rece... See more
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First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Com... See more
I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic. Obviously, we haven’t used them yet, but they arrived packed in just car... See more
Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier. Lauren was quick to contact the vendor and to coordinate a replace... See more
Company replied
Company details
Written by the company
Shop from over 200 independent, sustainable and ethical brands at Generous APE - The Sustainable Marketplace. Our mission is to create a platform that inspires people to adopt a new ethical way of living and shopping. We firmly believe that sustainable and conscious retail is the way forward, which is why we work with specially selected sustainable brands that share our views of a brighter future for the fashion industry.
Contact info
Charles Cottages High Street, Childrey, Wantage, OX12 9UD, Wantage, United Kingdom
- 0800 2465440
- info@generousape.com
- generousape.com
Brilliant service and products!
Brilliant service! I have to say that their customer service is the best I have ever come across!!
May 29, 2024
Customer advisor was quick to respond…
Customer advisor was quick to respond to a query and went way above and beyond in helping me return goods as an exchange.
May 7, 2024
Reply from Generous APE
Thank you for your review :)
Gorgeous necklace
Gorgeous necklace. And when i was having trouble placing the order I messaged customer service who responded quickly with help. Couldn’t recommend enough.
March 12, 2024
Reply from Generous APE
Thank you :)
My miracle cream
I just repeat myself by saying it is the best cream I have ever used and has helped very much with my itchy legs. A friend of mine uses it on their hands and I think really most probably you can use anywhere on your body. Livvy B is my miracle cream.
January 30, 2024
Everything was so easy to order the…
Everything was so easy to order the coat that I liked! No hassle and had a lovely coat for a discounted price and it turned up better and nicer than expected. Will be back
January 23, 2024
Reply from Generous APE
We are happy to hear you are pleased with your purchase.
Great company for quality items
First time I have ordered from this company, it was a great 3xperience. I was kept up to date with every step of my order. Will recommend this company to others
January 4, 2024
Reply from Generous APE
Thank you!
Loved the table mats and the tea towels…
Loved the table mats and the tea towels all arrived safely and quickly
January 2, 2024
Reply from Generous APE
Thank you for your review :)
Excellent company
Excellent company, I ordered an expensive blouse which they were selling at a very reasonable price. Delivery was swift and comms were great. Definitely recommended, I would not hesitate to order from them in the future.
January 11, 2024
Reply from Generous APE
Thank you for your review Ruth :)
Outstanding customer service
Outstanding customer service. I was sent an incorrect item but the problem was resolved quickly. Customer service was efficient and polite- perfect!
January 8, 2024
Unprompted review
Reply from Generous APE
Thank you :)
The pjs are comfortable and ethical
The pjs are comfortable and ethical. That is what I wanted.
November 27, 2023
No opportunity to change delivery address
Very fast delivery, but slow response to my email requesting change in delivery address. Admittedly this was my error, but the shop app to pay does not offer a clear signpost to change shipping address.
December 11, 2023
Reply from Generous APE
Hi there. We are very sorry for this. unfortunately we do not have any control over how the Shop Pay app works. We hope you appreciate that Christmas is a busy period and we are very sorry to have failed in our quick response times with you. We hope to see you again :)
Instant help when it was needed…
Instant help when it was needed regarding the delivery. I cannot thank the staff more for ensuring a Christmas Present arrived in plenty of time.
November 27, 2023
The cork coasters were just want I…
The cork coasters were just want I wanted for a gift. Quick delivery and nicely packaged
November 20, 2023
A good company…I would recommend!
Good quality products at competitive prices. I needed information prior to my purchase and they responded very quickly. I would recommend.
November 20, 2023
Great products and speedy delivery.
November 19, 2023
Excellent Customer Service
I ordered a bag from here as a Birthday gift. I hadn’t received it by what I thought was an appropriate time so contacted them. They were so helpful and kept me up to date with their communication with the supplier. I cannot fault them and will be buying again, Received the bag in time for the Birthday as well! Would use them again!
October 4, 2023
Reply from Generous APE
Thank you for you review, we are happy to hear your bag turned up in time :)
lovely cork mats
Ordered some lovely cork mats. Exactly what I had been looking for after buying a similar one on holiday. Arrived quickly in perfect condition.
September 29, 2023
Reply from Generous APE
We are happy to hear you are a fan of our Liga cork mats
Everything went exactly as I hoped.
September 26, 2023
Reply from Generous APE
Hello, thank you for such a great review. Your satisfaction means the most to us and we are so glad the process went exactly as you hoped.
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