I was a little nervous ordering from Generous Ape, as the website uses an odd & inconsistent range of product images (mainly harvested from brands sold on the platform). I needn’t have worried; I rece... See more
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First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Com... See more
I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic. Obviously, we haven’t used them yet, but they arrived packed in just car... See more
Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier. Lauren was quick to contact the vendor and to coordinate a replace... See more
Company replied
Company details
Written by the company
Shop from over 200 independent, sustainable and ethical brands at Generous APE - The Sustainable Marketplace. Our mission is to create a platform that inspires people to adopt a new ethical way of living and shopping. We firmly believe that sustainable and conscious retail is the way forward, which is why we work with specially selected sustainable brands that share our views of a brighter future for the fashion industry.
Contact info
Charles Cottages High Street, Childrey, Wantage, OX12 9UD, Wantage, United Kingdom
- 0800 2465440
- info@generousape.com
- generousape.com
Great speedy service
Great speedy service. Lovely products and fantastic ethics. Would recommend
February 27, 2022
Love this company and their ethos
Love this company and their ethos! Such a great marketplace, I have ordered from them once and it was a fantastic experience. The items are top quality and I will be shopping there more.
January 19, 2022
Unprompted review
Generous APE
Interesting sales concept if you are into ethical buying. Bought a really nice woollen hat , great colour and perfect weight of wool.
January 19, 2022
Reply from Generous APE
Thanks so much for the review, We are so glad you love the beanie
Speedy delivery
Speedy delivery, got to me on Xmas Eve just in time for wrapping lol. The socks were a great vibrant range of colours and great quality, my son loved them. They we’re really well presented, I will
Definitely buy again…
December 28, 2021
I ordered some very expensive socks…
I ordered some very expensive socks last week for delivery before xmas. Not arrived and no updates. I have emailed the company for an update and nothing as yet.
I am sure the goods will be great when they arrive but the service has not been good at all
December 23, 2021
Very helpful customer service
Really impressed with super-fast, helpful, kind and polite customer service.
It was unfortunate there was a tech issue on the website, syncing stock, that allowed me to purchase to an out-of-stock item, and Kitty emailed me immediately to apologise and explain, refunded immediately, and provided a code for a future discount.
On receiving the other items, I realised they all come from different warehouses, so there were 3 parcels not 1, from different couriers, some were in great recycled and recyclable packaging, one was in plastic.
The items themselves were great, I was new to these brands, and appreciated they were all ethically made and vegan.
- My first vegan non-toxic nail polish by Nail-Kind is AMAZING.
- The tracksuit bottoms, organic cotton died with olive leaves, by To Be Frank, are the most comfortable things ever, and such a nice creamy colour, go with everything.
- The trainers from Rationa.L are a beautiful colour and style, however the shape was hurting my foot shape. I found the non-toxic PU a little too plasticky feeling, so will be looking for a pair that is some other vegan leather instead, like apple, corn or mushroom leather.
I used the short returns form online, Kitty quickly provided me with the returns process and address, and I am awaiting the refund once the item is received back. Kitty has been so kind and quickly helpful.
December 22, 2021
The article was delivered quickly but…
The article was delivered quickly but was the wrong size, however that may have been my mistake, the return form and procedure were simple and easy to complete.
December 20, 2021
The cork festive mats are lovely
The cork festive mats are lovely, just right for a non-bling Christmas! And delivery was swift.
December 10, 2021
Lovely place to purchase from great brands
Really like the concept of this website and the ethical brands available are great - I really love all the products I ordered. My only concern is that these came in three separate packages and deliveries rather than altogether (and were overpackaged considering how small they were) - this seemed a little out of kilter with the green ethos.
December 7, 2021
Eco Christmas Crackers
I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic.
Obviously, we haven’t used them yet, but they arrived packed in just cardboard and paper.
I am thrilled with their appearance and will definitely use this website again.
December 6, 2021
Excellent product
Excellent product - wasn’t sure what to expect but very pleased with the service and the whole buying experience - thanks
November 29, 2021
Great products and service
Great products and quick delivery with a follow up call to check all was well! Fab service.
November 27, 2021
Ordering process was straightforward.
Ordering process was straightforward.
My only concern was the use of Hermes as courier, but all went smoothly.
November 26, 2021
Table mats
Although the table mats I ordered are fabulous I was extremely upset that the 20% off offered to me in an email was not honoured. Apparently it was only an October offer and had been still on the website in error - not my mistake but the company’s. A code for 20% off to use in the future has been offered but with no date attached. I hope it is in perpetuity
November 25, 2021
Reply from Generous APE
I am sorry to hear this, and rest assured we will get this issue amended. We will contact you to rectify this issue. We truly pride ourselves on our customer service. Best Generous APE
lovely giraffe shorts.
November 18, 2021
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