Had an amazing experience with genesis fx 10X accounts , even though I didn’t get a payout (My Own Fault), the process was easy going and no hidden rules. They take risk management serious so just abi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marina Genesis helped me fix my deposit and told me how to avoid future troubles. I was worried since a lot of money can get lost in transit with crypto payments but she ironed out my issue. I’m new t... See more
Company replied
I always have a great experience. My withdrawals are fast. And every time or if I have an issue Justin is amazing and assists every single time. The customer service is top tier. The extra education w... See more
Company replied
this is not a bot review!!!! I had trouble depositing my crypto currency and deposited usdc base into a usdc erc crypto wallet. But I contacted them and they responded quickly and helped me recover my... See more
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Company details
Written by the company
Genesis FX Markets is a global online trading broker providing access to multiple financial markets, including forex (major, minor, and exotic currency pairs), commodities, indices, and other CFD instruments. The company serves clients worldwide and offers trading solutions designed to support retail traders, active traders, and professionals alike. The Genesis FX Markets trading environment is built around an innovative, technology-driven platform engineered for performance, reliability, and ease of use. The platform delivers fast execution, real-time pricing, advanced charting capabilities, and integrated risk management tools. Its clean and intuitive interface allows traders to efficiently manage positions, monitor market conditions, and execute trades across different market environments and devices. Genesis FX Markets focuses on providing transparent trading conditions, competitive spreads, and low commissions, supported by access to global liquidity sources. The broker aims to minimize friction in the trading process by emphasizing stable execution, consistent pricing, and modern infrastructure designed to handle high trading volumes. In addition to its trading platform, Genesis FX Markets offers a range of trader support services, including educational materials, market insights, and platform guides to help users understand market dynamics, trading strategies, and risk management principles. These resources are structured to assist both beginners learning the fundamentals and experienced traders refining their approach. Customer support is available to assist clients with account-related questions, technical issues, and general inquiries. The company places importance on accessibility, communication, and ongoing service improvements to enhance the overall client experience. Genesis FX Markets continues to invest in platform development and technology upgrades, with ongoing enhancements aimed at improving execution quality, stability, and user experience. By combining multi-market access, modern trading technology, and client-focused services, the broker seeks to provide a reliable and functional trading environment for traders worldwide.
Contact info
Ground Floor, The Sotheby Building Rodney Village, Rodney Bay, Gros-Islet, St. Lucia
- +1 (847) 222-3509
- support@genesisfxmarkets.com
- genesisfxmarkets.com
4.4
Excellent
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Doesn’t let you withdraw on weekends
Doesn’t let you withdraw on weekends
August 8, 2026
Unprompted review
Reply from GenesisFX Markets
Hello FamousElgin,
Thank you for sharing your feedback. We would like to clarify our weekend withdrawal procedures to ensure there is no misunderstanding.
At Genesis FX Markets, we actively process withdrawal requests over the weekend, even while global financial markets are closed. However, if a specific transaction requires additional security or compliance verifications, it will be finalized on Monday when all specialized administrative departments resume standard operating hours.
If you have a pending withdrawal request that required secondary verification or if you need an update on your transaction status, please reach out to our team via Live Chat or email support@genesisfxmarkets.com from your registered email address. We will be happy to assist you.
The Genesis FX Markets Team
GenesisFX for the WIN!
I always have a great experience. My withdrawals are fast. And every time or if I have an issue Justin is amazing and assists every single time. The customer service is top tier. The extra education we have on the platform is amazing. I wouldn’t choose any other broker other than Genesis seriously
July 30, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Sierra,
Thank you so much for the wonderful review! We are thrilled to hear about your great experience with Genesis FX Markets, from our fast withdrawals to the educational resources available on our platform.
We will be sure to pass your kind words along to Justin - he will be delighted to know his support made such a positive impact. We truly appreciate your trust and loyalty, and we look forward to continuing to provide you with top-tier service.
The Genesis FX Markets Team
They are not helpful at all
They are not helpful at all. The support desk take forever and a day to even help with anything.. I will be making a video about them and my experience because what I’m going through is sick and it’s best to inform my lawyer and let then handle this because this stress is too much
July 30, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Wanda,
We take all customer feedback seriously and regret to hear about your frustration regarding the time taken to resolve your request.
We would like to clarify why this process took longer than expected. When processing sensitive account updates, such as changing a registered email address, our support team must follow strict security protocols. In your case, creating multiple new profiles under different email addresses while the change was underway created system conflicts. Our technical team had to investigate, clear these duplicate entries, and restart the process to protect your account's security, which unfortunately introduced significant delays.
Our support team provides specific instructions to ensure account security, and following those steps directly without opening additional accounts is the fastest way to get your request completed.
As your case is still pending, our team will finalize your update for you and inform you regarding the next steps. We would like to kindly ask you not to take any additional actions (like new registrations) in our system until we finalize your request.
The Genesis FX Markets Team
Address is fake
Adr=dress is fake
Ground Floor, The Sotheby Building Rodney Village, Rodney Bay, Gros-Islet, St. Lucia
Here are companies on groud floor
Ground Floor: Hosts entities such as flexy markets limited (LEI: 894500GCXOGSZF5BP222), Spectra Global Limited (LEI: 894500CCTPP7AHUCTY47), EXPERTPRO LTD. (LEI: 213800LU86IHURA5O628), Next Trade Wave Ltd., Vital Markets, Dominion Funding, ZXCM, Breakaway Ltd., Maxrich Group LTD, Modiv Markets, and CVS Corp Ltd..
July 27, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Lisa,
We would like to directly address your claims regarding our corporate location.
Genesis FX Markets is officially registered in Saint Lucia as an International Business Company (IBC Registration No. 2026-00491). Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, St. Lucia is our official, legally registered corporate address.
Commercial office complexes such as The Sotheby Building standardly host registered offices and corporate headquarters for multiple international entities. The presence of other registered businesses at the same physical location is standard global corporate practice and does not undermine the validity of our incorporation or address.
If you have any legitimate inquiries regarding our corporate structure or platform services, please feel free to reach out directly to our compliance team from your registered email address.
The Genesis FX Markets Team
RESOLVED PAYOUT
Requested a withdrawl on thursday waited until saturday just to get it rejected after having a successful week. Reached out to customer service but the communication isnt the best, and quite slow for a response time. I have a huge platform and been promoting the broker a lot, and the moment i request a 11,500 withdrawl it gets rejected after i followed everything that was required..
still no payout
UPDATE:
They Finally got back to me and sent my payout, its safe to say they are legit. Thank you
July 23, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Latwan,
Thank you for updating your review and for your patience while our team processed your withdrawal.
We understand how frustrating delays can be, especially when waiting on a significant payout. While compliance and security verifications can occasionally cause temporary holds, we are glad our team was able to finalize everything and release your funds. We are also actively working on streamlining our communication to ensure faster response times moving forward.
We truly appreciate your continued trust in Genesis FX Markets and your ongoing support of our platform. We wish you continued success with your trading!
The Genesis FX Markets Team
Lying about drawdown.
said my account hit drawdown. It did not. There is no trading history in my account of said drawdown. Was told to email compliance department. They won’t reply. I’ve attached screen shots, and screen recordings proving there was no trading history that hit drawdown and they still won’t answer me. The original support thread recommended to reach out them. How if they don’t answer? This is a clear and blatant BS lie they are telling. Before this I had a fantastic experience, now I’m starting to question how reputable this company really is.
July 18, 2026
Unprompted review
Reply from GenesisFX Markets
Hello,
We take all concerns regarding account activity and compliance communication very seriously, and we appreciate the opportunity to clarify this situation.
Following a thorough review of our system logs, it appears there is a misunderstanding regarding which specific trading account under your profile reached the drawdown threshold.
To maintain strict client data privacy, we do not disclose specific account numbers, trading histories, or private account details on public forums. However, our compliance team is reviewing the information and screenshots you provided, and they will be sending a direct response to your open email thread to clarify the exact account details for you.
We appreciate your patience while our compliance department follows up with you directly via email.
The Genesis FX Markets Team
I am having serious transfer problems…
I am having serious transfer problems and issues with promos that were supposed to be available. Very late customer service responses i hope they can get better with this in the future.
July 23, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Marvin,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by transfer delays, issues with promotion availability, and slower customer service response times.
We understand how important fast execution and clear promotional offers are to your trading experience. If you are currently experiencing a pending transfer, our support team can review and assist in processing it for you. Regarding promotional offers, specific terms, deposit requirements, or eligibility criteria may apply depending on the active campaign, and we want to ensure you receive full clarity on what is available for your account.
Improving our support response times is a top priority for our team, and we are actively working to speed up our assistance. Please reach out directly to our support team from your registered email address with your account details and the promo you were trying to claim. We will prioritize your request and resolve these issues for you promptly.
The Genesis FX Markets Team
I literally had 2 problems within 24…
I literally had 2 problems within 24 hours, first my withdrawal got rejected then approved hours later, THEN I deposited money into my account, but now all of a sudden it’s Not letting me transfer it in my account to trade, so either I just wait on you guys horrible Service or I just accept the horrible fees it’ll take to get this back into my bank account, When I reached out for help I practically got a smack in the face, I don’t recommend off shore brokers just trade US brokers if your from the US, simple
UPDATE, I had to pay the fees to withdraw my own money but I reached out to support and they threw me $500 trading credit, thing is I have to add more money just to use it, not a bad experience just wish it wasn’t as many problems!
ANOTHER UPDATE : Customer Service is so Weak on this broker, I added the money to start trading again and they really just left me ghosted for hours and still on going just to give you minimal responses on the SAME issue, I still can’t even transfer my money and the Lady “Maria” said the issue would be fix by market open today, FYI it’s 6 hours after market open LMAO, Come on man let’s lock in Genesis, why you not allowing us to make money?
July 18, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Jeremiah,
Thank you for sharing your feedback and for keeping your review updated. We sincerely apologize for the frustration caused by the internal transfer delays and for missing the estimated resolution time around market open.
We would like to clarify what occurred and address the points you raised:
- Internal Transfers: A temporary technical issue affected automated internal transfers. While our engineering team worked on a permanent root-cause fix to prevent this from happening again, our support team was assisting clients by processing these transfers manually. We apologize that this fix took longer than initially estimated.
- Withdrawal Fees: All standard platform withdrawal fees are clearly listed on our website according to the withdrawal method used. Any additional fees incurred belong to third-party payment providers or blockchain networks, which are outside our direct control.
- Goodwill Credit: To make things right for the initial inconvenience, our team credited real funds directly to your account, followed by a trading bonus credit. As explained, trading bonus credits function as margin boosters to enhance your trading power alongside your available balance.
We completely understand how important timing is when the markets are open. Our team is prioritizing such cases to ensure the funds are properly positioned so the Clients can trade without further disruption.
The Genesis FX Markets Team
I’m currently trying to get in touch…
I’m currently trying to get in touch with a live person my transfer from my wallet does not show in my account it shows a negative balance but it should have the deposit o transferred. It would be great if I could find a number for the platform because. I’ve been sitting in the chat for hours waiting on a live team member to show up. This is very frustrating.
July 22, 2026
Unprompted review
Reply from GenesisFX Markets
Hello DP,
Thank you for sharing your feedback. We sincerely apologize for the wait time you experienced in our live chat and any frustration this delay has caused.
Please rest assured that your funds are safe. Wallet transfers can occasionally take longer to reflect in your trading account depending on network confirmations or processing queues. While we do not currently offer phone support, our team works continuously to answer all live chat and email inquiries as quickly as possible during peak volume.
If your deposit has not yet appeared or your balance requires adjustment, please send your transaction details and registered email directly to support@genesisfxmarkets.com. Our team will locate your transfer and update your account right away.
We appreciate your patience and your rating while we work to get this resolved for you.
The Genesis FX Markets Team
Not Recommended
I have been trying to contact Genesis Support about a manual review for my deposit because I sent my money to a former request address. They have not contacted me back yet and it's been almost a week. Wonder when they will contact me back?
July 9, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Dominique,
Thank you for sharing your feedback. We are pleased to inform you that following a thorough investigation by our team, we have located your funds and successfully credited them to your account.
We would like to clarify why this manual review was necessary to help prevent similar delays in the future. For security and automated tracking, our platform generates a unique crypto wallet address for each individual deposit request. Sending funds to a previously generated address prevents our system from automatically assigning the deposit to your account, requiring our technical team to manually locate and trace the transaction.
To ensure your future deposits are processed and credited instantly, please always generate a new deposit address directly from your account page before transferring funds.
We appreciate your patience while our team resolved this for you. If you need any further assistance, please feel free to reach out directly to our support team.
The Genesis FX Markets Team
Love Marina!
Marina was super helpful! Worked very quickly to resolve my issue and got me taken care of on the first try. Very knowledgeable and great communication skills!
July 7, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Ashley,
Thank you for sharing such wonderful feedback! We are thrilled to hear that Marina was super helpful, knowledgeable, and able to resolve your issue quickly on the very first try.
We will be sure to pass your kind words along to her. We truly appreciate your support and look forward to continuing to provide you with great service.
The Genesis FX Markets Team
Maria was extremely helpful and replied…
Maria was extremely helpful and replied very fast! Service went over and beyond, thank you genesisfx
July 17, 2026
Unprompted review
Reply from GenesisFX Markets
Hello,
Thank you for taking the time to share your experience! We are thrilled to hear that Maria provided fast, exceptional service and went above and beyond to assist you.
We will be sure to pass your kind words along to her. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Best broker out there
Best broker out there! Customer service responds within a timely manner, and they make it easy to open an account. Also, they offer referral service, for extra money in your account. You can all receive bonus credits added to your account to trade with. Another thing I'm happy about is the profit & loss calendar 📅 💰🫱🏾🫲🏼
July 16, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Alexius,
Thank you so much for the fantastic review! We are thrilled to hear that you consider us the best broker out there and that you are enjoying our features, from quick customer support to our profit & loss calendar and referral programs.
Providing intuitive tools and great rewards to enhance your overall trading experience is always our top goal. We appreciate your support and wish you continued success with Genesis FX Markets.
The Genesis FX Markets Team
Maria was awesome she helped me with an…
Maria was awesome she helped me with an internal transfer that I needed assistance with.
July 16, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Ismail,
Thank you for sharing your experience! We are delighted to hear that Maria was able to assist you smoothly with your internal transfer.
We will be sure to pass your kind words along to her. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
This Broker has one of the fastest…
This Broker has one of the fastest deposit & withdrawal delivery I’ve ever witnessed. Customer support is phenomenal, & Genesis team member Kelsc is Truly Amazing on how fast she Expedites Clients needs !
July 14, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Brandon,
Thank you for sharing your experience! We are thrilled to hear that you have found our deposit and withdrawal speeds to be among the fastest you have witnessed. Our goal is always to provide phenomenal support, and we are delighted to know that Kelsc took such great care of your needs so quickly.
We will be sure to pass your wonderful feedback along to her. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Withdrawal canceled and account placed under review
I had a very disappointing experience with GenesisFX Markets. After I made profits and requested a withdrawal, my withdrawal remained pending, was canceled, and my account was repeatedly placed under review. Customer support initially responded, but now they no longer reply to my emails, WhatsApp messages, or phone calls. I’ve tried contacting them through multiple channels without getting a clear explanation or resolution. If you’re considering using this broker, be aware that this was my personal experience.
July 14, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Carlos,
We take all feedback regarding account reviews and transaction processing very seriously, and we would like to address your concerns directly.
At Genesis FX Markets, maintaining a secure and compliant trading environment is our top priority. When an account is placed under review and pending transactions are put on hold, it is strictly due to standard security and risk mitigation protocols. This includes a thorough verification of all submitted KYC and identification documents to ensure they comply with our internal policies and international Anti-Money Laundering (AML) standards.
To protect our clients' data privacy, we do not discuss specific compliance findings or account statuses on public forums. If your account has been placed under review, please reach out directly to our compliance and support team from your registered email address. We will provide you with official communication regarding your account status and the next steps.
The Genesis FX Markets Team
fast withdrawal
fast withdrawal! fast transfer! Great broker. Kelsc With the team is amazing
July 13, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Almighty,
Thank you for sharing your experience! We are thrilled to hear that you are enjoying our fast withdrawals and transfers, and that you have had such a great experience with our platform.
We will be sure to pass your kind words along to Kelsc and the rest of the team. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
SCAM can’t withdraw, Untrustworthy
This broker is nothing more than an elaborate scam. They pay influencer's to promote the broker in exchange for commissions. They won’t let you withdraw any big amounts of money. When confronted on trust Pilot, they will copy and paste the same generic answer saying “we performed a check of our system, but unfortunately, we have been unable to locate any client account or pending withdrawal request matching the name provided” SCAM SCAM SCAM, STAY AWAY
July 14, 2026
Unprompted review
Reply from GenesisFX Markets
Hello,
We appreciate you taking the time to share your perspective. We take compliance, transparency, and security extremely seriously, and we would like to address your concerns directly.
When a review is posted anonymously, we cannot address specific transaction details publicly. This is why we request direct communication, as we strictly protect our clients' data privacy and do not disclose sensitive account or compliance details on public forums.
We want to assure you that processing withdrawals securely is our top priority. Like any financial environment, all accounts and transactions must undergo standard compliance checks. These include verifying that KYC and Anti-Money Laundering (AML) documentation is fully up to date and valid, and ensuring trading activities adhere to standard terms of service. Once these routine checks are successfully completed, withdrawals of any amount are processed standardly, without exception.
If you have an active account with us, please contact our support team directly from your registered email address. We will review your profile status and provide you with direct information regarding the next steps.
The Genesis FX Markets Team
Had the pleasure of getting assistance…
Had the pleasure of getting assistance from Marina while setting my account up. Very responsive, made it a smooth process and now I’m up and running ready to go live.
July 10, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Terran,
Thank you for sharing your experience! We are delighted to hear that Marina made your account setup process smooth and hassle-free. It is great to know you are now up, running, and ready to go live.
We will be sure to pass your kind words along to her. We wish you the best of luck with your trading and appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
Marina Genisis
Marina Genisis was quick to respond to my message and accommodate my needs. The support is great, fast, and responsive. I don’t feel like I have to wait an eternity for a support response.
July 7, 2026
Unprompted review
Reply from GenesisFX Markets
Hello Jalaun,
Thank you for the wonderful feedback! We are thrilled to hear that Marina was able to respond quickly and accommodate your needs effectively. Providing fast, reliable support so you never feel left waiting is exactly what we strive for.
We will be sure to pass your kind words along to her. We appreciate you choosing Genesis FX Markets.
The Genesis FX Markets Team
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