Had an amazing experience with genesis fx 10X accounts , even though I didn’t get a payout (My Own Fault), the process was easy going and no hidden rules. They take risk management serious so just abi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marina Genesis helped me fix my deposit and told me how to avoid future troubles. I was worried since a lot of money can get lost in transit with crypto payments but she ironed out my issue. I’m new t... See more
Company replied
I always have a great experience. My withdrawals are fast. And every time or if I have an issue Justin is amazing and assists every single time. The customer service is top tier. The extra education w... See more
Company replied
this is not a bot review!!!! I had trouble depositing my crypto currency and deposited usdc base into a usdc erc crypto wallet. But I contacted them and they responded quickly and helped me recover my... See more
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Company details
Written by the company
Genesis FX Markets is a global online trading broker providing access to multiple financial markets, including forex (major, minor, and exotic currency pairs), commodities, indices, and other CFD instruments. The company serves clients worldwide and offers trading solutions designed to support retail traders, active traders, and professionals alike. The Genesis FX Markets trading environment is built around an innovative, technology-driven platform engineered for performance, reliability, and ease of use. The platform delivers fast execution, real-time pricing, advanced charting capabilities, and integrated risk management tools. Its clean and intuitive interface allows traders to efficiently manage positions, monitor market conditions, and execute trades across different market environments and devices. Genesis FX Markets focuses on providing transparent trading conditions, competitive spreads, and low commissions, supported by access to global liquidity sources. The broker aims to minimize friction in the trading process by emphasizing stable execution, consistent pricing, and modern infrastructure designed to handle high trading volumes. In addition to its trading platform, Genesis FX Markets offers a range of trader support services, including educational materials, market insights, and platform guides to help users understand market dynamics, trading strategies, and risk management principles. These resources are structured to assist both beginners learning the fundamentals and experienced traders refining their approach. Customer support is available to assist clients with account-related questions, technical issues, and general inquiries. The company places importance on accessibility, communication, and ongoing service improvements to enhance the overall client experience. Genesis FX Markets continues to invest in platform development and technology upgrades, with ongoing enhancements aimed at improving execution quality, stability, and user experience. By combining multi-market access, modern trading technology, and client-focused services, the broker seeks to provide a reliable and functional trading environment for traders worldwide.
Contact info
Ground Floor, The Sotheby Building Rodney Village, Rodney Bay, Gros-Islet, St. Lucia
- +1 (847) 222-3509
- support@genesisfxmarkets.com
- genesisfxmarkets.com
4.4
Excellent
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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They have always been professional from…
They have always been professional from the beginning I never feel like we are forgotten about when we need help A1 broker customer support 10/10
May 28, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Thomas,
Thank you for taking the time to share your experience with Genesis.
Providing professional, responsive, and reliable support has always been one of our core priorities. We're pleased to hear that throughout your journey with us, you have felt supported and never overlooked when assistance was needed.
Our team works hard to ensure that every client receives timely attention and personalized service, regardless of account size or experience level. Knowing that our efforts have contributed to a positive experience means a great deal to us.
We truly appreciate your trust in Genesis and your recognition of our customer support team. Feedback like yours motivates us to continue raising the standard of service we provide to traders around the world.
Thank you for being part of the Genesis community. We look forward to supporting your continued success.
Sincerely,
The Genesis FX Team
Denied 100k+ withdrawal
Denied 100k+ withdrawal. Be aware of genesis fx. They are 100% B Book and will deny you if you make any sort of big withdrawl. If you don’t know what “B book” means. Search it up. We have all the receipts ect and are very disappointed in our experience here. The truth will eventually come out unless they pay us out. They even tried to remove the balance from tradelocker itself. But good thing we have the recipes of the PNL and trades itself. They tried to say we used a bot. Which a bot would never let us in the trade on an A book broker to begin with. We have all the evidence. Be aware.
May 27, 2026
Unprompted review
Reply from GenesisFX Markets
Hello,
We take all feedback seriously, but we must address these claims directly as they do not align with our database records or our operational practices.
First, after a thorough investigation of our systems, we have no record of any client, trading account, or pending withdrawal of $100,000 or more matching your name or these details.
Second, we operate with complete transparency regarding our execution and risk management. Any account reviews we conduct are strictly guided by our internal security protocols and terms of service. These policies are designed to maintain a fair trading environment for all participants and protect the integrity of our platform against prohibited practices, such as system exploitation or latency arbitrage.
Finally, we find the phrasing "unless they pay us out" highly concerning. We strictly adhere to our compliance policies and do not negotiate, settle, or transfer funds under public pressure or fabricated claims.
If you are an actual client of Genesis FX and believe there has been a misunderstanding, please contact our support department directly from your registered email address with your official account details so we can review your case formally.
The Genesis FX Markets Team
Marina Genesis helped me fix my deposit…
Marina Genesis helped me fix my deposit and told me how to avoid future troubles. I was worried since a lot of money can get lost in transit with crypto payments but she ironed out my issue. I’m new to genesis fx but so far the platform is top tier and offers numerous ways to showcase your skills!
May 25, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Bryce,
Thank you for taking the time to share your experience with Genesis FX Markets. We’re glad to hear that Marina was able to quickly assist you with your deposit concerns and help guide you through the process safely.
We understand how important security and transparency are when using crypto payments, especially for newer traders entering the space. Providing fast, reliable support and making the onboarding experience smooth is a major priority for our team.
It’s great to hear you’re enjoying the platform so far and exploring the opportunities available. We appreciate your trust in Genesis and look forward to supporting your trading journey ahead.
Genesis FX Team
So far so good
So far so good. I love the interface and the platform overall. Fast deposit and withdrawal process’s.
May 19, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Moneka,
Glad you’re enjoying the platform and the smooth funding experience. Fast deposits, withdrawals, and a clean interface are exactly what we aim to deliver.
Genesis FX Team
MARIA IS THE VERY BEST WITH RESPONDIND…
MARIA IS THE VERY BEST WITH RESPONDIND TO CUSTOMER SERVICE !!SHES GREAT!!IM TRULY LOVING THIS BROKER!
May 18, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Aro,
Big shoutout to Maria — that’s the level of support we expect across the board at Genesis.
Fast responses, real solutions, and a team that actually knows what they’re doing. In this industry, that’s rare.
We appreciate the support and we’re glad you’re loving the broker so far. More coming!
Genesis FX Team
Love it and it’s the easiest…
Love it and it’s the easiest platform/broker you can find. Annnd they also have live news !!!! What other platform do you know is doing it like this one
May 18, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Lamaria,
That’s what happens when a broker is actually built for modern traders.
Genesis FX Markets was designed to be fast, clean, and easy to use without sacrificing the tools serious traders need. Real-time market access, integrated live news, smooth execution, and a platform that doesn’t feel outdated by 10 years.
Most brokers are still playing catch-up. We’re focused on building the trading experience people actually want to use daily.
Appreciate the support — and we’re just getting started.
Genesis FX Team
GenesisFX customer service is next to…
GenesisFX customer service is next to none! By far the best service and experience. Thank you for being great!
May 18, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Aem,
That’s the standard at Genesis FX.
In this industry, most brokers disappear when clients actually need support. We built our team differently — fast responses, real help, and a client experience that operates at a higher level from day one.
Appreciate the feedback and thank you for being part of Genesis. We’re focused on continuing to raise the bar.
Genesis FX Team
I truly do like this broker
I truly do like this broker! Deposits and payouts go fast, but what truly matters is the support when you need it. Every time I have reached out and needed help in anyway, their support team was there to help me! Most recently there was a system issue and I needed help with the funds in my wallet and Maria stepped in and got it handled and got me right back to trading very quickly! Thank you Maria and Genesis FX!!
May 18, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Kara,
That’s exactly how a broker should operate.
Fast deposits and payouts are expected at this level — but real brokers prove themselves when problems happen. No disappearing, no ticket limbo, no copy-paste responses. Just fast action and solutions.
Big respect to Maria for getting you handled quickly and back in the markets where you belong. That’s the standard inside Genesis.
We appreciate the trust and the support. Traders are starting to realize the difference between a broker that talks big and one that actually delivers.
Genesis FX Team
Very helpful and nice
May 13, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Symone,
Simple, fast, and effective — the way support should be.
We appreciate the feedback and we’re glad the Genesis FX team was able to help you out. In a market full of slow responses and generic service, we pride ourselves on keeping things sharp, professional, and trader-focused.
Thanks for being part of Genesis FX.
So far so good
So far so good. Fast deposits. Faster withdrawals. All I need from a solid broker. Customer support is also quick and very nice , I had to opportunity to chat with Marina and she’s been taking care of me and making sure everything goes smoothly. Definitely recommend!!
May 15, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Ty,
That’s what a real broker experience looks like.
Fast deposits. Even faster withdrawals. No games, no delays, no headaches — just a platform built to perform the way traders expect it to.
Big respect to Marina for making sure everything stayed smooth on your end. Strong support matters, especially in this industry, and we hold our team to a high standard.
Appreciate the recommendation and welcome to Genesis FX.
Big up to Marina from support
Big up to Marina from support. She helped me with a request I had quickly and efficiently. I truly appreciate that kind of customer support.
May 14, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Lamar,
That kind of support matters.
Quick help, efficient handling, and someone who actually follows through makes the whole experience better. Glad the team delivered for you.
Genesis FX Team
Overall great experience with site easy…
Overall great experience with site easy to navigate
April 10, 2026
Unprompted review
Reply from GenesisFX Markets
Glad it’s been a smooth experience.
People underestimate how important a clean, easy-to-use platform is until they deal with one that isn’t. Happy to hear everything’s been simple to navigate on your end.
Genesis FX Team
Excellent platform.
May 7, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Thomas,
Simple. Clean. Reliable.
Exactly what a platform should be.
Genesis FX Team
Very user friendly site
Very user friendly site. Minimum issues with deposits and withdrawal.
May 6, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Cee,
Appreciate it. That’s exactly how a trading platform should operate — fast, efficient, and without unnecessary friction.
We built Genesis for serious traders who value execution, reliability, and a clean user experience. Deposits and withdrawals are a core part of trust in this industry, and we take that seriously.
Glad to hear the experience has been smooth on your end.
More upgrades coming.
Genesis FX Team
I just switched brokers and I honestly…
I just switched brokers and I honestly couldn’t be happier with how Genesis gets things so accurately and efficiently.
May 6, 2026
Unprompted review
Reply from GenesisFX Markets
That’s what we like to hear.
Switching brokers can be a gamble, but once you land somewhere that actually runs properly, the difference is immediate. Clean execution, efficient systems, and everything working the way it should.
Genesis FX Team
I absolutely love GenesisFX
I absolutely love GenesisFX. Very simple and easy to use. I did a 10X Challenge. I wasn’t sure how to use or what was the benefit of doing the 10X Challenge. But it definitely helps with the leverage and keeping you disciplined.
February 22, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Tajmara,
Love hearing this.
A lot of traders don’t fully understand the value of the 10X Challenge until they actually use it. Once it clicks, you realize it’s not just about leverage—it’s about structure, discipline, and being able to trade with a real system behind you.
Glad it’s been a strong experience so far and that the platform’s been easy to navigate from day one.
Genesis FX Team
I’m having a hard time connecting my…
I’m having a hard time connecting my training platform and I have been asking for help. The video in my Akashx is a little fuzzy to me and it’s not showing me a clear walk through and that is taking me on a twist.
April 10, 2026
Unprompted review
Reply from GenesisFX Markets
We believe this review may have been posted on the wrong company profile, as Genesis FX is not affiliated with Akashx or its training platform.
We’d recommend reaching out directly to their support team so they can properly assist you with the platform connection issue.
Love how the accounts work and the…
Love how the accounts work and the deposit features
May 6, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Swoosh,
That’s exactly what we wanted the experience to feel like.
Simple account structure, smooth deposits, and everything working without unnecessary steps or confusion. Clean and easy always wins.
Genesis FX Team
Very helpful answered all of my…
Very helpful answered all of my questions I use the app frequently would recommend
May 5, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Angela,
Good to hear that.
Having answers when you need them and being able to use the platform consistently without issues is exactly how the experience should be. Glad it’s been a solid fit for you.
Genesis FX Team
Wonderful broker to use for my trading…
Wonderful broker to use for my trading platform. No issues so far. Fast deposits and fast withdrawals. Quick to answer if any questions were sent to support.
May 6, 2026
Unprompted review
Reply from GenesisFX Markets
Dear Ashley,
That’s what we aim for — a broker experience that actually performs when it matters.
Fast funding, reliable withdrawals, and responsive support shouldn’t be considered a luxury in this industry. It should be the standard. We’ve invested heavily into infrastructure, liquidity relationships, and client operations to make sure traders can focus on execution instead of operational headaches.
Glad the experience has been solid so far. We’re just getting started.
Genesis FX Team
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