Genisys Credit Union Reviews 732

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

If I could give no stars at this point, I would. Been a member (Originally T&C Federal) since childhood. Ridiculous overdraft fees, hard to get a loan at a decent interest rate. When you go through... See more

Rated 2 out of 5 stars

They used to be a lot better. ATM ate my card the day before Memorial Day. So I couldn’t get ahold of them for 2 days. The people atvcommerce branch were great and got me back into my card. Got my mon... See more

Company replied

Rated 1 out of 5 stars

I've worked in banking for 9 years and for three banks in that time at various levels.. And I'll say that I've never seen such an unorganized financial institution in my life. Absolutely the worst len... See more

Company replied

Rated 5 out of 5 stars

My experience of Genisys CU has always been positive in terms of efficiency and personal touch. Greeted with a smile and kindness. Two traits sadly missing in today's business world. Having helps... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will! Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.


Contact info

2.1

Poor

TrustScore 2 out of 5

732 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Wife had visa and debit cards both…

Wife had visa and debit cards both stome. And they helped freeze both of them qnd get new cards for her. Also helped get money that was used on her visa back. Will always be a member here, Excellent staff. Very helpful.

June 17, 2019
Unprompted review
Rated 5 out of 5 stars

Like no other

I had been a member of another, prominent Credit Union; (somewhere near Dearborn) who grew into a regular, fee-laden, bank-board managed behemoth. Then I found Genisys and my Credit Union dream came true. Thank You for maintaining the Credit Union Credo, sticking to our guns and standing by your members. I am happy and I spread the good CU word to all.

June 12, 2019
Unprompted review
Rated 5 out of 5 stars

I like my credit union

I like my credit union, the fee's are less money than other banks. They have nice people to talk with. It is easy and fun to communicate and they make me enjoy going to the bank.

June 10, 2019
Unprompted review
Rated 4 out of 5 stars

Employees make or break most every…

Employees make or break most every service organization and any review of GCU is based upon who you interact with. Most have been very good yet one or two negative experiences with some employees often make a bigger impression than the good ones. Make sure that employees treat customers as equals when borrowing and don't fudge the truth or talk down to someone trying to get a loan.

June 10, 2019
Unprompted review
Rated 5 out of 5 stars

Changed my life

If it wasn’t for Genisys, I would’ve never had a chance to fix my credit and turn my life around. I had identity theft which ruined my credit and Genisys was the only bank that would help me get a credit card. Lesley bittler at Shelby Township Michigan branch has always had my back of getting me approved. I owe her for her work she has done. Now I have a house a car all in my name with great rates!!

June 10, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent high yield checking account

Excellent high yield checking account, low interest rate credit card and friendly staff. I hope they build more locations but in the meantime I have access to thousands of cash machines at no charge.

May 10, 2019
Unprompted review

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