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Genisys Credit Union Reviews 732

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TrustScore 2 out of 5

2.1

Money & Insurance
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Rated 1 out of 5 stars

If I could give no stars at this point, I would. Been a member (Originally T&C Federal) since childhood. Ridiculous overdraft fees, hard to get a loan at a decent interest rate. When you go through... See more

Rated 2 out of 5 stars

They used to be a lot better. ATM ate my card the day before Memorial Day. So I couldn’t get ahold of them for 2 days. The people atvcommerce branch were great and got me back into my card. Got my mon... See more

Company replied

Rated 1 out of 5 stars

I've worked in banking for 9 years and for three banks in that time at various levels.. And I'll say that I've never seen such an unorganized financial institution in my life. Absolutely the worst len... See more

Company replied

Rated 5 out of 5 stars

My experience of Genisys CU has always been positive in terms of efficiency and personal touch. Greeted with a smile and kindness. Two traits sadly missing in today's business world. Having helps... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will! Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.

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2.1

Poor

TrustScore 2 out of 5

732 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great people to deal with.

I went to Genisys to check on a consolidation loan because they have the loan on my truck. I not only got the consolidation loan to pay off high interest obligations but they also financed a new motorcycle. Even with the new loans my monthly debt was significantly reduced. Peter at the branch in Eagan MN is very professional and very knowledgeable. He was very easy to deal with and had everything finalized very quickly. Quite simply, great people and a great place to do business with.

April 11, 2019
Unprompted review
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Reply from Genisys Credit Union

Thank you Darrell for the great feedback. We are happy to hear Peter took great care of you and we look forward to helping you with your financial needs in the future as well. Enjoy the rest of your day.

Rated 4 out of 5 stars

App and website features have changed…

Overall satisfied. Great mortgage rate. Somewhat easy online banking. App and website features have changed twice since joining. Some features are no longer available (example: seeing pending/upcoming bill pay transactions in transaction list).

April 4, 2019
Unprompted review
Rated 5 out of 5 stars

Hands down the best...

Everyone from every location in Michigan so far is Awesome. We have been members for over 10 years to the Commerce Twp branch and absolutely love the service and attention given to us!
Thank you!

March 12, 2019
Unprompted review
Rated 1 out of 5 stars

i would give minus star if it was an…

i would give minus star if it was an option. Costumer service associates do not know what they are doing. they can not even evaluate their own information to make transaction

March 6, 2019
Unprompted review
Rated 5 out of 5 stars

I’m very satisfied

I’m very satisfied. Easy to work with, always polite and helpful staff, mobile app is great. The only thing I would like to do is be able to print from mobile app when needed.

March 6, 2019
Unprompted review

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