GamesBay Reviews 

495
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the website reliable and simple to navigate, frequently highlighting instant delivery and receiving exactly what they purchased. Many people note that customer support is extremely fast, friendly, and helpful when resolving initial login troubles. However, some reviewers were not happy with receiving accounts that contained significantly fewer items, characters, or currency than advertised. A few other people also felt that customer service was completely unresponsive, leaving buyers without any meaningful assistance or refunds when issues arose. Additionally, shoppers mentioned facing difficulties accessing their purchases and experiencing problems with password recovery over time.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. Some... See more

Website

People report ambiguous experiences with website, as opinions are sharply divided regarding its reliability.... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration over... See more

Service

Reviewers express mixed feelings regarding the service, as experiences vary significantly between buyers.... See more

User experience

Consumers find user experience to be mixed, as some reviewers express great satisfaction with instant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only problem is that they don't advertise what they promise. I would buy a $45-$50 account that promises 90k or 100k, but when I log in, I see little of what I was hoping to get. They talked to me... See more

Rated 5 out of 5 stars

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account whic... See more

Rated 5 out of 5 stars

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick... See more

Rated 5 out of 5 stars

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Accessories Store
  4. Hobby Store
  5. Video Game Store

Written by the company

Buy Genshin Impact reroll, starter and endgame accounts with Primogems and Wishes. Instant delivery, secure checkout and 24/7 support. GamesBay (GenshinAccountsBay.com) is a legit store trusted by 250,000+ customers since 2022.


Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(495)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THIS SITE IS A SCAM! DONT BUY HERE

I dont give 0 stars because I can't do It
But this site ITS a pure cam, they literally tried to steal at least 20 people giving the same account to everyone.
DO NOT BUY HERE!!! If you want to buy a reroll account buy in Rerollaccoint.com its truly safer and they are really kind and help slot!!!

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

absolute fraud

my first problem with gamesbay is they do not say on the site that they do not have stock so you only find out about the delays after you buy. these delays are outright atrocious! i’ve been waiting for an account since the 16th. i received one and everything was alright i guess (they gave me a few less primos than i paid for but i was just happy to have the account.) THEN they send me the second account i purchased. login, just to find out about 10 people have the exact same login credentials as me. they’ve outright scammed a lot of us and aren’t even giving us the decency of replying.

update: they’ve just banned those who are speaking about the scam from their discord server, and are still yet to give any of us a separate, personal account each. they have time to ban people from a discord server but don’t have time to reply properly to emails? genuine laughing stock this business is.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Dispersing same acc to 7 dif people

As of lately gamesbay has disappointed others including myself. I ordered my account a few days back and have yet to receive my account, as I'm waiting a few of my friends and others i know have all been sent the same account with the same email logins. I have been waiting 4+ days for the departure and arrival of my account that i have yet to receive, safe to say I'm very disappointed in their management to say they are sold out before purchase.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Guys don’t be fooled by the « good reviews » on their websites they are all fakes. There aren’t a single bad reviews, simply because they delete the bad reviews and replace them with fake reviews to fool you. I bought an account and the account was already banned, they said you have to wait 1 week before login in lol I waited 1 week and a half but the account is still banned. When you try to ask the support they don’t respond or says that it’s not their fault.
Please don’t be like me and waste 20€ for nothing, in the end they will scam you.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

outright scam, or prime incompetence

Despite 24 hours 'guarantee', I received an account after 4 days. This accounts password didn't work - I messaged the company, and in the meantime checked their discord to see if anyone knew anything.

AT LEAST 7 other people received the SAME ACCOUNT.

This company is either an outright scam, or prime incompetence. 0 communication skills too.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Legit business

Legit business! I would recommend to shop at gamesbay. I bought 2 account everything accurate but sometimes random Ex. In the account sometimes none tho

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

An absolutely ridiculous website lol

An absolutely ridiculous website lol. scam dont trust them. I ordered an account at the start of the month and they told me i would recieve it in a "few days", but no, days turned into weeks, i emailed them last week but they said "two days later" and guess what, two days passed and still havent recieved it. I emailed again, but those pigs didnt even reply back. SCAM!!!! 0/10! i dont know why i decided to trust them. genshinaccounts.com or rerollaccounts are way better with instant delivery lmfao

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Genshin Account NOT RECIEVED after a week

I ordered a Genshin account tier 2 on the 20th of June 2025 and it is now the 28th of June same year WHERE IS MY ACCOUNT. its listed on the website that it is guaranteed instantly otherwise sent manually WITHIN 24 hours. LET ME KNOW WHY ITS BEEN 8 DAYS of waiting and not receiving it. i understand that there has been many people getting accounts. IF THERE IS NONE IN STOCK DONT LET PEOPLE BUY IT THEN...

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

I buyed a honkai star rail account

I buyed a honkai star rail account, and it says too much tryes to login the account, ive waited 7 days like the customer suppor told me and still says the same. Now they offered me a 30% on my next account 🤣 and i wasted 40€, dont buy any account from here, at least of HSR

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

False publicity and scamming customer

I bought an account which they provided within few minutes but the content of the account were wrong

They promised 25m gold in the account before purchasing but the account i received only had 9m (its the pull currency for the game i bought the account for)

I contacted the support both through website buildin support and email but they never gave any response

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

RAHHHH 5 STARS

RAHHHH

Everytime I order I am happy with what I get ¯\_(ツ)_/¯

i havent had any issues wiff em
sometimes it takes a lil longer due to high demand & i get a lil nervous but if you just wait it out- idk
the email & website state things about wait times :d i think all the people who have bad experiences mustve really been rude or impatient or mistreated support in someway iunno thats just mi but ya i've ordered like 6-7 times maybe more and everyting comes froo everytime::)

will continue buying<3

-Lina <33

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Bought an account on there on the 17th, and it still hasn't come.
the website said that due to high volume of orders the delivery might take a little over 24 hours which is understandable but a whole week? that's just disappointing.

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered an account from them a year ago and everything went like clockwork, but now the situation is really disappointing and looks more and more like some kind of scam. I ordered a genshin account from this site and 3 days have passed but still nothing has arrived. I wrote to them by email a couple of times, at first they fed me with promises and that in a couple of days they would send me information about this account, but now they have stopped answering my messages altogether.

P.s they delete negative reviews

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

Website said a maximum of 24 hours……

Website said a maximum of 24 hours… been waiting for 47 hours and i got nothing. Jz a confirmation email that said i purchased it. Saw alot of reviews warning about this website and i regret buying from this website. Please do ur research before buying from this website and if you still do decide to buy from this website do it at your own risk. Customer service is terrible and they only replied to me once before completely ghosting me. They then replied again only when i threated to send a negative review and when i requested a refund. They said they will not give a refund according to their terms of services meaning i wont get my money back. So yea its up to how much you are rly willing to risk

June 23, 2025
Unprompted review

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