I just feel there is periods where the machine cheats and also Irreverent bonuses we should be able to choose what kind of bonus a player wants than imposing slot games
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Offered free spins on joining .. the wagering X required is very high compared to other sites ...especially as many other sites offer no wagering requirements on free spins
Company replied
I only gamble what I can afford. Their online system allows you to “take a break” when you have reached your personal limit! Payouts, on my experience, seem a higher percentage than other casino... See more
Company replied
Still one of my favourite although not very lucky recently.But the customer service is excellent, the best in any casino I have played with.Hopefully luck will change soon, they are trustworthy and pa... See more
Company replied
Company details
Written by the company
When you play online with Genting Casino, you get a fantastic choice of over 5000 casino games to play whenever, and wherever suits you. Choose from classic casino table games including roulette, poker and blackjack, including live dealer games streamed straight from the casino floor. Or dive into our catalogue of fun slots, jackpots and instant win games from the world’s leading casino game providers. We add new games every week, so you’ll never be stuck for something different to play. All our online casino games use the latest casino technology. This means you get to play your favourite games with confidence, using a tried-and-tested, secure online system that will keep you and your money safe while you play. You’ll also get a seamless gaming experience on any device, with super-fast load times and easy navigation within and between games. All our games are optimised for mobile devices, so you can play on the move as well as at home.
The Premium Online Casino Of Choice
Get Your Premium Casino Bonuses
Genting Casino offers a premier casino experience with a diverse selection of live games and popular slots. Every player is treated like a VIP, enjoying a range of welcome offers for newcomers, as well as numerous year-round and seasonal promotions for returning players.
Contact info
United Kingdom
- contact@gentingcasino.com
- gentingcasino.com
3.0
Average
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Genting Casino
Hey Rian,
Thank you for your review.
We understand your concern regarding the payout and the experience you’ve described. Please be assured that all game outcomes are determined by certified Random Number Generator (RNG) systems, which ensure that results are completely random and fair at all times.
Payouts are processed in accordance with the applicable terms and conditions, and there is no intentional delay or interference with winnings. If you are experiencing a specific issue with a withdrawal or balance, we kindly ask you to provide further details so we can investigate this for you promptly.
We appreciate your patience and are here to assist you further.
The Genting Casino Team
Reply from Genting Casino
Hi Simon,
Thank you for your review.
We’re sorry to hear about your recent experience and understand how frustrating it can feel when outcomes are not in your favour. Please note that all games operate using certified Random Number Generator (RNG) systems, meaning results are entirely random and based on chance. This also means that winning is never guaranteed, and outcomes can vary significantly from session to session.
We want to assure you that all games are tested to ensure fairness and compliance with regulatory standards. While luck plays a significant role, the system does not influence or prevent payouts in any way.
Thank you for your understanding.
The Genting Casino Team
I Play on high RTP
January 5, 2026
Reply from Genting Casino
Hi Damian Maczeta Szumlak,
Glad you had fun with the high RTP games! Your feedback keeps us motivated.
The GentingCasino Team
Reply from Genting Casino
Hi Jamievassell,\n\nGood to hear you’re enjoying it! Your feedback means a lot to us.\n\nThe GentingCasino Team
Good ish but just like the rest
Plenty of free spins and bonuses when you first sign up. However, they stop pretty soon and then its the same old casino trick of email promos saying "TEN FREE SPINS......", and upon opening email: "When you deposit £20"....grrr!
April 11, 2026
Reply from Genting Casino
Hi Kittymoi,
Appreciate the great feedback! We’re delighted you enjoyed the initial free spins and bonuses. Sorry for the frustration with our promos – we aim to keep things exciting and will keep working on it.
The GentingCasino Team
It you pay the game
It you pay the game. Looking for the time. And Looking limited too.
April 11, 2026
Reply from Genting Casino
Hi Jasmin Hall,
Great to know you're having a good time with our games! Your feedback means a lot to us.
The GentingCasino Team
AVOID Genting, York Place, Edinburgh
Was refused access to casino (as a registered member) due to alleged intoxication. Had to refer to Scottish legislation to get escorted to toilet facilities. Extremely rudimentary emotional intelligence expressed by staff at Genting Casino, York Place, Edinburgh. Amazed that this venue generates a profit....
April 18, 2026
Unprompted review
Reply from Genting Casino
Hi there,
Thank you for your review.
We are sorry to hear about your experience. However, please note that we operate as an online service and are not affiliated with the land-based venue you have mentioned, in that capacity. As such, we are unable to assist with matters relating to their premises or staff.
We kindly recommend that you contact the venue directly for further assistance regarding your concerns. You may also find it helpful to share your feedback via the following page:
https://www.trustpilot.com/review/www.gentingcasinos.co.uk
We appreciate your understanding.
The Genting Casino Team
Avoid avoid avoid this scam casino is…
Avoid avoid avoid this scam casino is so disgusting guys don’t spend any penny o this scam casino 100% scam
April 17, 2026
Unprompted review
Reply from Genting Casino
Hi Ionut,
Thank you for your review.
We’re sorry to hear that you feel this way about your experience. We understand how frustrating it can be when results are not as expected. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that outcomes are entirely random and fair.
There is no manipulation of results or prevention of payouts, and all processes are conducted in line with strict regulatory requirements. As outcomes are based on luck, it is possible to experience losing sessions.
Thank you for your understanding.
The Genting Casino Team
Reply from Genting Casino
Hi Jyothi,
Thank you for your review.
We’re sorry to hear about the inconvenience caused. After reviewing your account, we can confirm that the bonus spins were not initially credited as the bonus code field was altered during your deposit.
As a one time exception, we have now manually added the welcome package to your account as a one-time exception.
We sincerely apologise for any inconvenience this may have caused and appreciate your understanding.
The Genting Casino Team
Reply from Genting Casino
Hey David,
Thank you for your review.
We can confirm that the free spins were successfully added to your account on 17/04/2026 at 14:02:03 (UTC) and are available for use.
However, your account is currently restricted as the verification process has not yet been completed. Once your account is fully verified, you will be able to access and play your free spins without any issues.
We kindly ask you to complete the verification process at your earliest convenience.
The Genting Casino Team
Great customer service
Nice venue. Great customer service. Staff go the extra mile to make sure we have the best visit from entry at reception right up until we leave.
April 10, 2026
Reply from Genting Casino
Hi Julie B,
Appreciate the great feedback! It's fantastic that our staff made sure you had a wonderful visit from start to finish.
The GentingCasino Team
It has become extremely bad
It has become extremely bad! If you
deposit £1000, they only give you £30. It used to be good, but now I don’t recommend it at all. It’s absolutely terrible. 🤮👎
April 17, 2026
Unprompted review
Reply from Genting Casino
Hi there,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your recent experience has not met your expectations. We understand how frustrating it can feel when offers or outcomes differ from what you were previously accustomed to.
Please note that bonuses and promotional offers can vary over time and are subject to specific terms and conditions. Additionally, game outcomes are determined by Random Number Generator (RNG) systems, which ensure that results are entirely random and not influenced by deposit amounts or previous activity.
We genuinely value your feedback and will ensure your concerns are shared with the relevant team for review. Your experience is important to us, and we are always looking for ways to improve.
The Genting Casino Team
Ok but not too easy navigating
Ok but not too easy navigating
I like online but this is missing something. I am happy to help out for a fee.
April 16, 2026
Reply from Genting Casino
Hi Alan Robinson,
We appreciate your review! Navigating can sometimes be a bit tricky, and your feedback is really helpful. It's interesting to hear your offer to assist. We're always aiming for that extra something to enhance the online experience.
The GentingCasino Team
Shocking
Shocking. Never anything free. Without a deposit. Crashes when u log in. Bad site
April 16, 2026
Reply from Genting Casino
Hi there,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience has been disappointing. Please note that we do offer free promotions from time to time, and we aim to maintain a fair balance across all our offers.
Regarding the issues you mentioned with crashes during login, we recommend downloading our mobile app for a smoother experience. Additionally, please ensure you have a stable internet connection, as our platform can be demanding—using mobile data may affect performance.
We appreciate your comments and will share them with the relevant team for further review.
The Genting Casino Team
Quick payment processing and wide…
Quick payment processing and wide variety of great games fast withdrawals too
April 9, 2026
Reply from Genting Casino
Hi Jason Bradshaw,
Glad you had fun with our games and speedy withdrawals! Your feedback is appreciated.
The GentingCasino Team
SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM
rigger 100% avoid at all costs.
April 16, 2026
Unprompted review
Reply from Genting Casino
Hi there,
Thank you for your feedback.
We’re sorry to hear about your experience. Please note that all games operate using certified Random Number Generator (RNG) systems, ensuring that outcomes are completely random and fair for all customers. Results cannot be influenced or manipulated.
We understand that losing sessions can be frustrating, and outcomes may vary due to luck.
The Genting Casino Team
Like them only place I recommend at the…
Like them only place I recommend at the moment. Played slots for a few days no hassle like some casinos every 30 minutes checking on you, making you take a few hours off and silly childish behaviour treating you like a retard. These are good games pay fair withdrawals are instant in the bank no complaints at all.
April 16, 2026
Unprompted review
Reply from Genting Casino
Hi Jonathan,
Good to hear you’re enjoying it! We’re pleased you found our games fair and hassle-free, with smooth, instant withdrawals. Your recommendation means a lot to us.
The GentingCasino Team
Love Genting casino brilliant games and…
Love Genting casino brilliant games and great promotions. Payout in seconds. 5 stars 🌟
April 8, 2026
Reply from Genting Casino
Hi Babs,
Good to hear you’re enjoying it! We're thrilled you love the games, promotions, and quick payouts!
The GentingCasino Team
Reply from Genting Casino
Hi Reececav,
Thanks for sharing your experience! We appreciate your review.
The GentingCasino Team
home town best both online meta verse…
home town best both online meta verse and real world ask jeeves qbit connect standards and policys.
thank you for taking part.
bryan james
April 7, 2026
Reply from Genting Casino
Hi bryzo,
Thanks for sharing your experience! It's always wonderful to hear positive feedback from our users who enjoy both the online metaverse and the real-world gaming experience.
The GentingCasino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.