FALSE REVIEW:
This review contains multiple factual inaccuracies that we must correct for the benefit of other customers.
On cancellation: You requested cancellation within 8 hours of purchase. Under EU consumer law, the 14‑day right of withdrawal applies from the date of delivery, not from the date of purchase. Once an order has been processed and prepared for shipment, cancellation is at the seller's discretion. Our shop policies clearly state and outline the return procedure – which you were free to follow after receiving the item.
On refusal of delivery: You admit you refused delivery. That was your choice. Courier records confirm that delivery was attempted, you refused to pay the customs import fee, and you rejected the package. Under our terms, a buyer who refuses delivery and refuses to pay customs fees forfeits any right to a refund, because the seller incurs substantial return shipping costs through no fault of their own.
On EU consumer law: Our policies fully comply with EU regulations. The right of withdrawal is not an unconditional cancellation right before shipment; it allows you to return an item AFTER receiving it. You chose to refuse delivery instead of accepting the package and following our return process. That is not a failure on our part.
On your payment disputes: You opened various false disputes (PayPal) claiming non‑delivery and a "not as described" claim. Tracking shows delivery was attempted and you refused it. Those disputes were resolved in our favour because your claims were false. Posting a misleading public review while simultaneously filing false disputes may constitute abuse of platform policies and potentially providing false information to a financial institution. We have retained all records, including your cancellation request, courier delivery logs, refusal of customs import fees, and the dispute outcomes.
We stand behind our products, our policies, and our thousands of satisfied customers. This isolated incident does not reflect how we do business. Any customer is welcome to read our genuine reviews and shop with confidence. Our 850+ satisfied customer reviews on eBay, 350+ satisfied customer reviews on Etsy, and many more elsewhere prove our commitment to honest and correct business – with nothing but very satisfied clients.