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An individual who is truly ‘genuine’ is someone who embodies honesty and never hides their true emotions and personality. They show authenticity in both their actions and interactions, a rare and valuable trait in today's world. The brand’s objective is to attract both younger and older generations by manufacturing the finest garments and offering sustainable clothing that caters to their daily lifestyle. We exclusively source top-quality materials to create high-end garments that are available at a fair price. Genuine Atelier aims to make these essential products accessible for everyone, ensuring perfection for every occasion. By embracing this approach, individuals can discover the beauty of simplicity and contribute to slowing down the consumption rate in this industry. Owning fewer possessions means making fewer decisions and allowing more time to focus on what truly matters. Being ‘genuine’ holds great significance to our core belief by not only representing the quality of our clothing, but also the people who wear our brand. We value authenticity and strive to create a fashion experience that speaks to the true essence of our customers. 'Be genuine.'
Netherlands
4.2
46 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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I paid for a lamp (51,50€) and the order has been never confirmed to me.
I tried to get in touch with the support through email, but nobody answered.
For me the experience was a scam.
Ordered 2 tracksuits one out for delivery 2nd Dec still no parcel other out for delivery still no parcel. Emailed them no reply 😡😡😡
Good Customer service, good quality and the clothes arrived without complications!
Rip off. And they lie about everything.
Dont buy anything from these con artists.
Reply from Genuine Atelier
Dear Lili,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
I received my three jackets I ordered this morning and I'm disgusted , they are nothing like what I ordered on their website. This is false advertising and they should not be able to do this to customers who spend good money for a rubbish product. I don't want these jackets and am awaiting a reply from their Support team and a halt on my Afterpay payment. Absolutely disgusted.
Reply from Genuine Atelier
Dear Rosemarie,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Bad quality, not what they looked like in pictures, very cheap materiels considering the price. Bought two pairs of shorts and both are thin, cheap and unwearable. Shipped from China, took a while. Returns are available at your own expense to ship all the way back to China. Essentially like Shein but expensive. Would not buy again, Instagram ad got me bad.
EDIT
They've replied saying I've reviewed the wrong company but that is FALSE! Ignore their reply as it was from their Instagram ad and I can confirm it was their company. Please look at other reviews and do not buy from this company!
Reply from Genuine Atelier
Dear Lucy,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
In addition we have also never sold shorts since the establishment of our brand, which clearly indicates that this review does not concern our products or services.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Based on the nature of your review, it appears that you may be intentionally trying to put our brand in a bad light, which we find deeply concerning and unjustified.
Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Terrible experience. Items took weeks to come and when they arrived they were completely different to what was shown in the website ahead incredibly poor quality
Reply from Genuine Atelier
Dear Jake,
We’re sorry to hear about your negative experience and hope it gets resolved quickly. However, we would like to clarify that your purchase was not made from our store and that your review appears to have been mistakenly posted on the wrong Trustpilot profile. Please visit our store via the link to verify.
As an upcoming company, it feels very unfair to receive reviews from customers who have never ordered from us, as this negatively impacts the reputation we are working hard to build. Therefore, we kindly ask that you remove this review from our page, as it does not relate to our store, products, or services.
We hope your issue with the correct webshop will be resolved soon, and thank you in advance for your understanding and fairness.
Kind regards,
Team Genuine Atelier
Amazing quality, feels very premium! 100% recommendation to others.
Ordered the OVERSHIRT JACKET BLACK last week. I had a few questions and received an immediate response via Instagram.
The quality is outstanding, with attention to every detail. The fit is perfect, and it arrived the next day!
Highly recommended.
Premium feel, affordable prices and fast delivery.
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