Got a new mountain bike and needed an inflator to go with it. Ordered the updated version of the inflator i have been using on my road bike for over 15 years and it met all my expectations. It may be... See more
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See what reviewers are saying
My CO2 inflator began leaking after 15 years! I sent an email for my lifetime warranty and received an new one with CO2 cartridges and absolutely no hassles. I now have three Genuine Innovations infla... See more
Needed replacements for my old non treaded CO holder. I wanted to keep my holder since it slips inside and your hand remain safe due to the cold temperatures the cartridges can create. Seems that loca... See more
Was totally amazed by the customer service and support offered by Fanessa Parkerson. Have been a customer and ULTRAFLATE user for 10+ years...bailing me out too many time to count. I truly appreciate... See more
Company details
Information provided by various external sources
In 1989, Genuine Innovations created the first CO2 inflator head. Since then, millions of cyclists around the world have put their trust in Genuine Innovations' CO2 inflation product and accessories. Ride Under Pressure!
Contact info
125 Venture Drive, Suite 210, 93401, San Luis Obispo, United States
- 888-457-5463
- customerservice@genuineinnovations.com
- genuineinnovations.com
Fantastic customer service
Fantastic customer service. They stand by their product and honor the lifetime guarantee.
December 7, 2023
A pain-free customer service experience.
The customer service department took a couple days to respond, but was great to work with and fast to correct my issue. They stood by their guarantee and got me a replacement airchuck for my faulty one quickly.
October 4, 2023
Great customer service
I received a reply to my request very quickly. Was able to help find solution to fit my needs.
September 12, 2023
great product
August 15, 2023
I received the products ordered
I received the products ordered. They arrived as “promised”. The products do what they’re supposed to do.
August 7, 2023
They replaced my ultraflate at no…
They replaced my ultraflate at no charge even though it is probably 2 years old
August 8, 2023
Quality for less
February 17, 2023
I tried to cancel my order
I tried to cancel my order. Left numerous messages and emails. No response please let me know if you can help thank you
February 21, 2023
Easy to find what I was looking for
Easy to find what I was looking for. Wanted to input tax exempt but didn't see any way of doing it.
November 7, 2022
Easy order website
Easy website - I was able to quickly find the item I needed and then get the order placed. Thank you!
October 28, 2022
Haven't used them yet
September 7, 2022
Quick and easy purchase & check-out
Quick and easy purchase & check-out. The way it ought to be.
June 26, 2022
Very easy to shop and no a problem to…
Very easy to shop and no a problem to get through everything, thanks ( now let see if the product will be the same)
June 25, 2022
The best support ever
The best support ever. Fanessa did an excellent job in solving my problem and in no time. That is what I call great customer service..
May 11, 2022
Excellent customer service and well…
Excellent customer service and well designed products.
April 5, 2022
Fantastic Customer Service
I had one of the CO2 systems go caput on me and they replaced it with a new unit no questions asked! Amazing customer service!!
March 14, 2022
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