Genvi Games Reviews 87

TrustScore 5 out of 5

4.8

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Company details

  1. Game Store

Written by the company

Genvi Games is in 2019 opgericht door twee vrienden die een liefde voor bordspellen en RPGs delen om een plaats te maken om kwalitatieve RPG accessoires te verkopen. Sindsdien is onze missie verbreed en willen wij een plek bieden waar alle bordspel, kaartspel, en RPG liefhebbers nieuwe games kunnen ontdekken.


Contact info

4.8

Excellent

TrustScore 5 out of 5

87 reviews

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Rated 5 out of 5 stars

fast delivery

fast delivery, products got there in good condition - except one minor tear in one of the boxes

January 19, 2026
Rated 5 out of 5 stars

Excellent service overall

The book was well protected and in perfect condition. The packaging company damaged the packaging and still the book inside was perfect due to the protection they added. I also received the product in time, with no delays.

Excellent service

June 23, 2025
Rated 5 out of 5 stars

Even though they did not have it in stock, they called when they got their hands on it!

I first called Genvi about a game which is difficult to come by anywhere in the EU these days, and they did not have in stock at that moment. At the time, I thought that would be the end of that.

Les than 10 days later, they called me back to tell me they had it in stock, and were extremely helpful about setting up the sale even though it had some small logistical complications.

Thank you!

April 30, 2025
Rated 5 out of 5 stars

The seller went above and beyond to…

The seller went above and beyond to ensure the availability of ordered items despite great complications with their own distributor, and on top of that the communication was always very professional and on point.
Thank you! Will buy again!

February 21, 2025
Rated 5 out of 5 stars

Went above and beyond to get me books that were out of stock everywhere.

I pre-ordered the new 2024 DnD alternate-cover DMG, after launch I was messaged that Genvi Games' supplier was having issues delivering everywhere. I was offered a choice: a full refund, or I could wait until the supply issues were resolved. Because I really wanted the alt-cover version and it wasn't available anywhere I chose to wait.

They kept me up to date the entire time, and after 2 months they had to bring me the sad news that their supplier had completely stopped shipping of the alternate-cover DMG, and that the same issues were expected with the upcoming alternate-cover version of the DnD Monster Manual. But they also had amazing news! The owner of Genvi Games called me, to tell me they had managed to get their hands of a very limited number of copies of both the alt-cover DMG and MM, and offered to sell me both at-cost. And as an apology for the very long wait, I got some free dice with the order as well.

I am now the very happy owner of both the alternate-cover DMG and alternate-cover Monster Manual! And I'll definitely be returning to them my other DnD related purchases! They truly went above and beyond to help me.

February 21, 2025
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