Geobear Reviews 

449
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, providing excellent service and clear explanations throughout. Many appreciate the efficient and clean work, often completed with minimal disruption and within agreed timelines. Reviewers frequently highlight prompt responses and helpful communication, noting the team is honest and avoids unnecessary upselling, offering valuable advice. This transparent approach leaves many feeling reassured and satisfied. However, some customers also noted occasional communication issues, such as delays in receiving callbacks or updates, and a few experienced late team arrivals or unexpected rescheduling of work.

What people talk about most

Service

People report positive experiences with service, often describing it as professional, informative, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism,... See more

Customer communications

Users describe positive interactions with contact, noting excellent communication from initial inquiry... See more

Response time

Reviewers mention positive feedback about response time, with many appreciating the quick initial responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The initial survey was straight forward via video link. And then the team of guys that do the resin injection again knew their trade. They didn't mind talking through stages of the process and... See more

Rated 5 out of 5 stars

We had been experiencing issues with our porch, due to movement with clay soil drying out each summer. During a video call David explained our options and talked us through the process and was alwa... See more

Rated 5 out of 5 stars

I had a video meeting with Enda for some advice and insight into a developing issue at my home. Enda was professional, very informative and most helpful. He did not try and push for busin... See more

Rated 5 out of 5 stars

I spoke to Razwan and it was honestly very helpful. He explained everything clearly, he took his time to do a proper assessment, he didn't try to upsell anything, and I'm much more reassured about my... See more


Company details

  1. Structural Engineer
  2. Civil Engineering Company
  3. Foundation

Written by the company

Geobear is an international ground engineering organisation that provides subsidence solutions and treatment for ground that is experiencing subsidence or instability. Whether under a home, commercial property or major infrastructure, Geobear’s fast, cost-effective and innovative solutions stabilises the ground, fill voids and lift slabs with barely any disruption. Having carried out over 200,000 successful projects in the UK and abroad, Geobear is a trusted partner for industry and homeowners alike. Behind everything that Geobear does is the goal of driving the transition to socially responsible ground improvement. Our values of professionalism, customer first and zero harm mean that we strive to provide our customers with the most convenient, reliable and cost-effective solution whilst minimising any negative impacts to people or the environment. We do this with our unique, proprietary Geobear solution. Our experts drill small holes in the ground, through which an expanding geopolymer resin is injected. Once underground, the resin follows the path of least resistance and expands to fill all voids and compact the soil, gradually lifting the ground above. This process is carefully monitored with lasers to ensure absolute precision. The whole process can be carried out in just a matter of hours.

Geobear - UK's leading subsidence repair

Written by the company

Trust Geobear to deliver permanent subsidence solutions
Our customers have trusted Geobear for the last 40 years to deliver permanent structural stabilisation services and prevent further movement from homes that were impacted by subsidence.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

449 reviews

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Asks customers to review

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Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(449)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Initial Meeting - Great Service!

I recently had a Google Meeting with Eslam from Geobear, and it was outstanding. Eslam's friendliness, expertise, and efficiency were remarkable. Despite it being a virtual meeting, he made me feel at ease and provided tailored solutions promptly. His professionalism and knowledge exceeded my expectations. I highly recommend Geobear, thanks to Eslam's exemplary assistance.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

The most fantastic company

The most fantastic company!

We had some cracks on the walls and ceiling on the top floor of our house. I got in touch with Geobear who linked me up with Neil - the service her provided and advice he gave me was so valuable and helpful, when I had no idea what to do or if I had reason to be concerned! He didn’t try to tell me I needed more work than I did and really took the time to understand the concerns I had.
Wonderful company and would recommend to anyone!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Video Call

Just had a call with Neil at Geobear, and was really impressed by the professionalism and honestly shown.
Gave advice about best course of action before resorting to remedial work that might ultimately not be needed.
So refreshing to feel like i was dealing with someone where it was about the right solution for me.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

A great solution to subsidence issues

We called Geobear to correct some subsidence with our conservatory after a friend told us about them. It was a great experience from the first contact to the completion of the work. I had an initial video call with Razwan, who took the time to listen to my concerns and addressed every single one of them. The on-site team, led by Dean and Jim, were very friendly and respected our property. They were done within 5 hours and left the site as tidy as they had found it.

The injection was a success. The cracks in the conservatory have reduced to a level that they can be repaired fully with a bit of DIY, and French doors are no longer jammed, they can now be opened and used again. We are very pleased with the result.

The only downside was the drain survey, which was carried out by a contractor on Geobear's list. But the survey was not thorough and I obtained a second opinion as I didn't trust the report. That saved me from paying out for drain repairs that weren't necessary. I was going to drop a star off the rating for this, but that would be unfair to the Geobear team, who were excellent. But I would ask Geobear to consider whether the contractor should continue to be on their list.

April 18, 2024
Rated 5 out of 5 stars

Very impressed

Very impressed. Did not have to wait long at all, and was in fact offered an even earlier slot. Men on site were extremely polite, knowledgeable and informative. Super efficient.
Excellent information from the entire team, and very honest with advice given. Definitely recommend

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

A refreshingly honest company to deal with

I had a really good video call with Ian Tattersall this morning to discuss the ground movement of the concrete slab that my garage is built on. Via video Ian did a thorough review of the issue and the surrounding areas. He advised against doing any remedial works at the moment as the movement is minor, and to continue to monitor things over the coming months/years. What I really appreciate is Ian's total honesty about this issue and the fact that he didn't try to sell me something that is not needed at the moment. In my mind this makes this a really great company with staff they should be proud of. Thoroughly recommended.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

very easy to deal with

very easy to deal with. All of our concerns were explained and addressed. This issues were dealt with quickly and with no fuss. I wouldn't hesitate to contact Geobear again, although i hope i don't have to.

April 16, 2024
Rated 5 out of 5 stars

Great service and knowledge

Enda Gorman was extremely knowledgeable, accommodating as to the time of our meeting and very reassuring as to the nature of our problem. Although we didn’t end up needing Geobears services as we didn’t have subsidence we received a truly professional service.
Caroline Hanlon

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Review of Geobear

I found Raz at Geobear to be very professional and knowledgeable and he was also easy to speak to.
The communication was regularly and he returned emails promptly.
I would recommend this company.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great company from start to finish .

Great company from start to finish .
The company was a breath of fresh air you call them and they responded straight away.
They arrived to do the work inside the property all the staff were very friendly and professional job sorted out in 6 hours.
Would recommend to anyone.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

The video consultation with Razwan

The video consultation with Razwan, whilst inconclusive. Was honest an upfront.

He was not able to give an answer to my concerns. Was honest enough to advise a structural engineer visit.

His frank answer was refreshing. As he was not willing to ask for a payment for a survey that might hold no answer.

It transpired that I do not have subsidence.

A relief.
I have no hesitation in recommending GEOBEAR

For an honest appraisal of you concerns if you ever have any.

And if the attitude of not taking funds off of a customer is the prevailing attitude of the company. Then a credit to their profession.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

I've just finished a video call with…

I've just finished a video call with Neil Crozier, one of the guys at Geobear, and I have to say that Neil is an excellent man, he has really helped me with clear and knowledgeable insights to what's going on with my house. He also made some great reccomendations as to what I should do before moving ahead with any remedial work. He was very knowledgable, helpful, and polite. Just a thought, I think you should give him a wage rise Geobear; he's excellent.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Honest advice from Geobear

I made a enquiry about subsidence on my property and Jon large was my first point of contact. From the very first conversation we had I could tell this was the man I needed to speak with about my concerns on my home.
He was very informative with great knowledge from the very start. He arranged a video call meeting to get a visual and discuss further more.
The video call was easy in the terms I felt in good hands speaking with Jon and his reassurance. He was confident it's not a subsidence issue and pointed out a area that could be where my issue lies so with that honest and advice I really do appreciate it ! There could be more investigation that I will consider in the near future but today I feel a weight has been lifted off my shoulders from speaking with Jon today.
I will monitor it and if anything changes I will certainly contact geobear again.
Much appreciated.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Two things in particular impressed me

Two things in particular impressed me: first, the resin injection process itself, which avoids the labour and inconvenience of digging up the ground, second the competence and training of the team who did it. They arrived at 8.30, as announced, and had left the premises, as clean and tidy as they found it, by 14.45. Geobear's website and ample documentation I had found a bit intimidating, because they presume tech-savvy clients not muddled ancients. I need not have worried.

March 18, 2024
Rated 5 out of 5 stars

Experts

Ian demonstrated great knowledge and was brilliant to work with - I can happily recommend Geobear as a first point of contact if you've concerns about subsidence.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

I had a video call appointment with Gavin

I had a video call appointment with Gavin from Geobear, he was very professional, friendly and knowledgeable, explained in very easy to understand language what the company does and how they could help overcome the issue we had with our foundations.

He then supplied a very thorough quote explaining the full process with a detailed cost breakdown and kept in regular touch afterwards answering any questions we had. All in all a very professional experience.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish all staff involved…

From start to finish all staff involved seemed efficient knowledgeable and well organised Everyone we met were friendly polite and considerate. They were very neat and tidy throughout and left us as we would have wished They were pleased to explain the processes and assure us as they went along
Keith Sexton

March 15, 2024

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