Geobear Reviews 

449
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, providing excellent service and clear explanations throughout. Many appreciate the efficient and clean work, often completed with minimal disruption and within agreed timelines. Reviewers frequently highlight prompt responses and helpful communication, noting the team is honest and avoids unnecessary upselling, offering valuable advice. This transparent approach leaves many feeling reassured and satisfied. However, some customers also noted occasional communication issues, such as delays in receiving callbacks or updates, and a few experienced late team arrivals or unexpected rescheduling of work.

What people talk about most

Service

People report positive experiences with service, often describing it as professional, informative, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism,... See more

Customer communications

Users describe positive interactions with contact, noting excellent communication from initial inquiry... See more

Response time

Reviewers mention positive feedback about response time, with many appreciating the quick initial responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The initial survey was straight forward via video link. And then the team of guys that do the resin injection again knew their trade. They didn't mind talking through stages of the process and... See more

Rated 5 out of 5 stars

We had been experiencing issues with our porch, due to movement with clay soil drying out each summer. During a video call David explained our options and talked us through the process and was alwa... See more

Rated 5 out of 5 stars

I had a video meeting with Enda for some advice and insight into a developing issue at my home. Enda was professional, very informative and most helpful. He did not try and push for busin... See more

Rated 5 out of 5 stars

I spoke to Razwan and it was honestly very helpful. He explained everything clearly, he took his time to do a proper assessment, he didn't try to upsell anything, and I'm much more reassured about my... See more


Company details

  1. Structural Engineer
  2. Civil Engineering Company
  3. Foundation

Written by the company

Geobear is an international ground engineering organisation that provides subsidence solutions and treatment for ground that is experiencing subsidence or instability. Whether under a home, commercial property or major infrastructure, Geobear’s fast, cost-effective and innovative solutions stabilises the ground, fill voids and lift slabs with barely any disruption. Having carried out over 200,000 successful projects in the UK and abroad, Geobear is a trusted partner for industry and homeowners alike. Behind everything that Geobear does is the goal of driving the transition to socially responsible ground improvement. Our values of professionalism, customer first and zero harm mean that we strive to provide our customers with the most convenient, reliable and cost-effective solution whilst minimising any negative impacts to people or the environment. We do this with our unique, proprietary Geobear solution. Our experts drill small holes in the ground, through which an expanding geopolymer resin is injected. Once underground, the resin follows the path of least resistance and expands to fill all voids and compact the soil, gradually lifting the ground above. This process is carefully monitored with lasers to ensure absolute precision. The whole process can be carried out in just a matter of hours.

Geobear - UK's leading subsidence repair

Written by the company

Trust Geobear to deliver permanent subsidence solutions
Our customers have trusted Geobear for the last 40 years to deliver permanent structural stabilisation services and prevent further movement from homes that were impacted by subsidence.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

449 reviews

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Asks customers to review

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Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(449)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. From the initial contact and online survey, through to the day Geobear arrived to carry out the resin injection. Prompt, efficient and timely.

May 20, 2025
Rated 5 out of 5 stars

The review was clear

The review was clear, well-informed and carefully explained. It turned out that the problem was not due to subsidence, but the evidence was carefully assessed and remedies discussed, even though they don't come under Geobear's range. Splendid advice and nothing to pay. Thank you

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, approachable, understanding and explained clearly what he observed. Had researched our area to understand building age and soil composition. Great diagnosis and sent me a report with steps to address the problem. Great video call all for free!

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Resin floor lift

Geobear, were very professional and came to access my problem very quickly. Explained what was needed to be done, how it would be done and when it could be done. The workmen were on time and carried out the work and cleaned up when the had finished. Would definitely recommend

May 16, 2025
Rated 5 out of 5 stars

Highly professional and reassuring.

I’m really happy with the inspection provided. I had a quick call with Eslam, who was incredibly professional and reassuring. He explained what may have caused the cracks in my house and advised on how I can monitor them and steps I could take for further reassurance. I’d highly recommend

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Wow it's really fantastic!

Wow it's really fantastic!
After experiencing service structural issues at our Hamilton Park property, we were concerned about safety, access and disruption traditional repairs would cause. Geobear's treatment was remarkable - they stabilised our ground and achieved a 47 mm lift in just 9 days. Their non-invasive approach meant minimal disruption to our property. The speed and precision of the work was impressive and we're delighted with the results. I wouldn't hesitate to recommend Geobear to anyone facing similar foundation challenges. They delivered exactly what they promised with professionalism and expertise.
I must mention Mr. Razwan who provided professional support and a wonderful service experience Thanks Razwan!!!

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Alex had a virtual call with me…

Alex had a virtual call with me regarding the concern I had about the cracked walls in my house, he was so honest and patient to explain is nothing serious and give a recommendation on how to resolve the cracks. Thank you Alex, I strongly recommend Geobear.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

We contacted Geobear for an assessment…

We contacted Geobear for an assessment of our property, and I was really impressed with their professionalism and honesty. Razwan conducted a thorough inspection and reassured us that their services were not needed, rather than trying to sell us unnecessary work. It’s refreshing to deal with a company that prioritizes integrity over sales.

Razwan was knowledgeable, transparent, and took the time to explain everything clearly, which gave us real peace of mind. If we ever do need ground stabilization in the future, Geobear will be our first choice. Highly recommended for their expertise and honest approach!

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to razwan malik certainly knows…

Spoke to razwan malik certainly knows what he is talking about with my problem with crack at my house and in end assured me no big problem only need builder to do miner work very honest person would definitely recommend this company

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ken Edwards

From 1st telephone call to video chat with Razwan who was very helpful in all aspects of the work involved was 1st class, the workforce of Graham, Glen & Matt were equally helpful and answered any questions that i asked them,the work was carried out to a very high standard and made sure area was left tidy before they left my property, would recommend geobear to anyone

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Work carried out to schedule and agreed…

Work carried out to schedule and agreed quote. Team onsite were courteous and professional. Raz was very helpful at all stages answering all our questions and liaising with subcontractors to ensure that the works flowed.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Video appointment with Alerda a…

Had a video appointment with Alerda a few days ago, due to some cracking in our internal walls. After a thorough check from her was assured by follow up email and phone call that there was no immediate concern. I was advised to monitor the situation over the next 6-12 months. Good to deal with a company that isn't just trying to get you to spend money, if there's no cause! Alerda definitely put our minds at rest. Thankyou!!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Spoke with Razwan this morning…

Spoke with Razwan this morning following the emergence of a crack in our property. Having explained the capabilities of GeoBear etc., he then assured us that there was nothing to worry about on this occasion and to contact him again if the crack worsened in any way. Excellent service.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Alex was very professional. He inspected the damage in my house virtually and gave me his opinion. He even spoke to another colleague for confirmation of his opinion. I never felt under any pressure that I needed to do any works unnecessarily. And the service was free.

February 26, 2025
Unprompted review
Rated 4 out of 5 stars

Jon was the person who help me.

Jon was the person who contacted me, then he talked me through how to use the video calling, he came across very knowledgeable and professional and really helpful and honesty which was very nice. I felt he had told me everything about the process of the work involved, I was very impressed.

February 15, 2025
Unprompted review

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