geomix Soccer Store Reviews 9,337

TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I got my J League Kit in, even though I got porch pirated, but it's not on them. The Jersey I got was in good condition.

Rated 3 out of 5 stars

Scam site: avoid them. Bought some running shoes. Then received no information about delivery for a week. Only when I write to them asking about it, did they tell me that the product i bought is... See more

Rated 2 out of 5 stars

Ordered shoes and waited more than 5 business days for delivery and another 2 for delivery. I only got an answer after I switched on PayPal. The shoes were returned on the day of delivery and took 2 d... See more

Company replied

Rated 5 out of 5 stars

I found their article really good and the prices 😊 of this Website really good and the delivery was so fast that I was surprised and they respond fast to email thanks and continue doing like that.

Company details

  1. Soccer Store

Information provided by various external sources

Der geomix Soccer Store ist dein Spezialist für Fußball und Co! Unser Fußball Online Shop bietet dir ein breites Sortiment rund um eine der beliebtesten Sportarten der Welt.


Contact info

3.6

Average

TrustScore 3.5 out of 5

9K reviews

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Rated 1 out of 5 stars

I ordered kits online but no email...

I ordered kits online, never received the confirmation email, i sent an email two days ago, no response... not too sure what to do... :(

Second message: Thanks Elena, I still haven't received any emails, please proceed with the cancellation and reimbursement that I have sent as a request through the form meant for it :).

August 18, 2022
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Pierre,
thank you for your feedback.

We have received your emails and have already answered them.
My colleague is already taking care of your request :)

Best regards, Elena

Rated 5 out of 5 stars

Ordered 18 shirts and have not even…

Fast response!

July 14, 2022
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Victor !

Thank you for your message !

Please check your mailbox, we have sent you an email with your order number :) You will receive your tracking code shortly !

Best regards, Team Geomix

Rated 1 out of 5 stars

Slow shipping

Slow shipping

Order on 27/6
Shipped 4/7
Delivery on 11/7
Adress not correct on shipping label although correct inserted on website

Luckily bpost could deliver correctly

July 11, 2022
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Goedemorgen Geert,

Bedankt voor je feedback. Mijn excuses voor de vertraging, wij hebben eind juni wat problemen gehad met de verzending naar België. Deze zijn inmiddels verholpen. Levertijd naar België ligt tussen de 3 en 7 werkdagen.

Alsnog veel plezier met je bestelling!

Met sportieve groet,
Ruud

Rated 3 out of 5 stars

Non-universal size!

I got couple of hoodies, sweaters, shorts and t-shirts. Although, I bought them all the same size (M), some of them were very large while others, were too small. Its strange since the brands are very well known (Converse, Nike, adidas).
The short was too short and and T-shirt and another sweater were quite big!
So, my conclusion is you'll be very satisfied with some products and with others, you won't at all.

March 1, 2022
Unprompted review
Rated 2 out of 5 stars

The leadtime was fairly long

The leadtime was fairly long, the long training trousers I ordered were too short... And returning was not made easy because there was not a form or return adress so I just left it and plan not to order here again ( unless this review gets you to contact me and you give me an easy way to return the product-in that case I will rewrite the review.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Relation client au top !

December 14, 2021
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Bonjour et merci de votre message. Nous espérons bientôt vous revoir sur geomix.fr ! L'équipe geomix FR

Rated 1 out of 5 stars

Product never arrived and bad customer service!

I've ordered a pair of shoes about a month ago. Unfortunately they never arrived, because Geomix shipped them without an address.

At first they blamed me for their mistake and told me to manage it by myself, but I payed via Paypal which provides an address automatically. After going back an forth for ages they finally admitted that it was their mistake.

I expected a solution shortly, but it took them more than another week to only 'offer' to refund my money.

All in all this has taken almost a month. It took way too much time (10 e-mails) and the shoes are sold out everywhere currently.

Never again Geomix.

November 10, 2021
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hallo Sven,

Bedankt voor je feedback.
Heel vervelend hoe dit allemaal verlopen is, daarvoor wil ik mijn excuses aanbieden. Wij staan ervoor om onze klanten zo snel en zo goed mogelijk te bedienen. In jouw geval hebben wij dit niet geheel waar kunnen maken. Volgens mijn informatie ( track and trace Post NL) blijkt dat jouw pakket alsnog op 11 november is bezorgd, hierover is reeds per mail contact geweest. Wij zullen er alles aan doen om zo snel mogelijk tot een oplossing te komen, want wij willen deze situatie ook graag zo snel mogelijk oplossen. Tevens hebben we al een passende compensatie per mail aangeboden. Wij houden contact betreffende het bezorgde pakket.

Met sportieve groet!
Ruud

Rated 2 out of 5 stars

Problème du site

Bonjour,
Cela fait maintenant plus d'une semaine que j'essaye de commander sur votre site, mais à chaque fois il y a une page d'erreur qui s'affiche quand jeux finaliser ma commande (An unhandled exception occurred while processing the request.) Pouquoi je ne peux pas commander ?

November 8, 2021
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Bonjour ! Navré de ce souci avec le paiement ! Veuillez contacter notre équipe support via support@geomix.fr ! Un conseilleur client prendra votre dossier en main :) Sportivement, l´équipe geomix

Rated 1 out of 5 stars

You delivered the wrong article

You delivered the wrong article and I already wrote to you many times but nobody answered. Could you contact me please? I won’t pay for it until someone does something.

August 31, 2021
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hallo und danke für dein Feedback.

Es tut mir leid, sollte es bei deiner Bestellung zu einem Fehler gekommen sein.
Leider kann ich aber keinen Maileingang von dir an die Adresse soccerstore@geomix.at feststellen. Daher würde ich dich bitten, dass du uns eine Mail an die oben genannte Adresse sendest, damit wir uns schnellstmöglich um dein Anliegen kümmern können.

Liebe Grüße, Christoph

Rated 5 out of 5 stars

Overall Satisfied

From entering the shop to ordering, everything runned good, I like the ordering process, delivery tracking and available information on the website, the quality of the goods was also up to the point.

June 22, 2021
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service. I paid an extra (10 euros) for an express delivery (24 hours) and after 3 days I am still waiting for the package that will be delivered not earlier than tomorrow evening. I asked to be refunded of the extra cost and my request was rejected. Very bad consumer service. Won't buy anything anymore.

June 16, 2021
Unprompted review
Rated 1 out of 5 stars

They have worst return method i have…

They have worst return method i have seen on any online stores. You need to download the return form fill it manually , do same for DHL label you need to fill the form and the get label. There is no way to check the status of return. This was first and last time I order from here will never try here again. It really seems they don't want us to return the products.

June 4, 2021
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello and thank you for your feedback.

I am sorry if you are not satisfied with the return process.
In order to save resources and thus protect our environment, the return documents are not enclosed because most of them would just end up in the garbage.
You can check the status of return using the tracking code on the label and on the receipt that you receive from DHL.

Best regards, Christoph

Rated 1 out of 5 stars

I ordered here for 41,00 euro’s and I…

I ordered here for 41,00 euro’s and I did not got an e-mail that they received my payment. I also did not receive any products.........
So be aware of this if you order from the Netherlands.

In my case it was ‘ only ‘ 41eu which I lost.

Of course I checked my mailbox carefully and also my spam. Not one single mail was found!!

May 3, 2021
Unprompted review
geomix Soccer Store logo

Reply from geomix Soccer Store

Hello Niek,

for your order from 02.05.2021 we sent you an order confirmation on the same day at 13:43 to the mail address provided with the order.
The shipping confirmation from 03.05. 14:05 was also sent to this email address.
I am sorry if these mails got lost in the spam folder.

Best regards, Christoph

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