Geonix Reviews 261

Reply from Geonix

Jan 29, 2026

Hello!
Thank you for sharing your feedback. We're sorry to hear that the mobile proxy speed did not meet your expectations.

Mobile proxy performance can vary depending on network conditions, location, and carrier load, and it's different for each carrier. We’d like to review what affected the performance in your case and see whether an alternative setup or solution would work better for you.

Please, share the email address linked to your account so we can check the proxy you used and help find a better option or provide compensation if needed.

Reply from Geonix

Updated Jan 5, 2026

Hello! Thank you for sharing your experience, we're sorry for the inconvenience this situation caused.

At the time you contacted us, technical maintenance related to software updates was indeed in progress, which could temporarily affect connection stability, speed, or latency. While such maintenance is necessary to improve long term performance and reliability, we understand that it can be disruptive, especially if it coincides with active usage.
Replacing proxies during ongoing maintenance does not always resolve the issue immediately, as the underlying cause may affect multiple connections. In these cases, our goal is to keep users informed, minimize downtime, and offer appropriate compensation once the situation is fully reviewed.

We would like to check your account history to confirm how this case was handled and ensure it was resolved fairly. Please share the email address linked to your account so we can review the replacements provided and discuss a suitable resolution, including compensation or a refund if applicable.

Reply from Geonix

Dec 13, 2025

Hello!

We’re sorry to hear about your negative experience. If you encountered any issues with the proxies you purchased, our support team is always available 24/7 to help troubleshoot and resolve them. Additionally, you have the right to request a full refund or replacement within the first 24 hours if the proxies did not meet your needs.

Please provide the email you used when placing your order so we can review your case in detail, verify the issue, and offer a fair solution or compensation.

Thank you!

Reply from Geonix

Dec 11, 2025

Hi.
Thank you for sharing your feedback! We’re sorry to hear that you had issues with the proxy and that it left such an impression.

We can assure you that our service is legitimate, and we are always ready to investigate any technical problems to understand what went wrong. Proxy performance issues can occur for various reasons, and if the problem is on the server side, our support agents will always inform you about it. To identify the cause in your specific case, we need to check your order manually.

Please share the email address you used in our system so we can take a closer look. If the proxy did not work for you as expected, we are also ready to provide a refund.

Reply from Geonix

Dec 2, 2025

Hello!
We’re sorry to hear about your experience.

If your order was disabled 10 hours after activation, it is possible that we were unable to confirm your payment. This can happen in rare cases due to an error during checkout, issues with a crypto transfer, or delays on the payment provider’s side.

We would like to review your case carefully, including the chat with support and status of your order and payment. Please, provide the email you used for your purchase so we can check the status of your transaction and restore your order or issue compensation if needed.

Thank you!

Reply from Geonix

Nov 25, 2025

Hello!
We’re sorry to hear about your negative experience.

If the service did not meet your expectations, you are always welcome to contact our support team for assistance. You also have the right to request a refund or replacement if our support wasn’t able to resolve your issue.

Please provide the email you used when placing your order so we can review your case in detail and offer fair compensation or a proper solution.

Thank you!

Reply from Geonix

Nov 24, 2025

Hello!
Thank you for taking the time to share such detailed feedback — and we’re truly sorry for the frustration you’ve experienced.

We would like to investigate this situation carefully, including the actions of the support agent who assisted you, to understand why the incorrect replacement was given and why your concerns were not properly acknowledged.

Please provide the email address you used when placing the order so we can review your chat history, verify the proxy type that was issued, and ensure the correct ISP replacement or fair compensation is provided. We truly appreciate your long-term loyalty, and we want to make sure this issue is fully resolved for you.

Reply from Geonix

Nov 13, 2025

Hello!
We’re truly sorry to hear about your frustrating experience.

We process numerous cryptocurrency transactions successfully every day, and generally, no issues occur. However, in rare cases, additional verification may be required. Our finance department does everything possible to handle such cases as quickly and efficiently as possible.
Please note that cryptocurrency transactions are highly sensitive to data accuracy — even a small mistake or mismatch can result in funds being lost or delayed.

Please, provide the email address you used when placing your order so we can review your request and initiate an additional verification to ensure that everything possible was done to resolve this situation.

Thank you!