George BLACK Reviews 

81
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I first ordered from this site two years ago. I was one of the first people to write a review on them. However this review got deleted because they told Trustpilot they had sorted it out with me. They... See more

Rated 1 out of 5 stars

Seems to be a running issue with communication/customer service. Looks like an immature retailer, ordered an item, 2-3 days delivery, 9 days later and still nothing, no answer to messages on the app,... See more

Rated 1 out of 5 stars

Awful. Worst customer service experience I’ve had. Returned some trousers as instructed and at my expense only to be told I couldn’t have a refund because they don’t refund discounted items. Absolutel... See more

Rated 4 out of 5 stars

Fast shipping; really nice and comfy fit. I like for being somehow a hybrid betwern formal and casual. However, the fabric is very thin therefore not very suitable for the usually chilly/cold weather... See more

Company details

  1. Clothing Store

Written by the company

Our mission is to provide stylish and high-quality trousers that are suitable for any occasion, whether it's a day at the office or a night out with friends.


Contact info

1.8

Poor

TrustScore 2 out of 5

81 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(81)

1 review in the last 12 months

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Rated 1 out of 5 stars

Poor communication

Seems to be a running issue with communication/customer service. Looks like an immature retailer, ordered an item, 2-3 days delivery, 9 days later and still nothing, no answer to messages on the app, messenger and email, so poor. Looking at the other comments I’m not holding my breath and I don’t require the item anymore but resigned to the fact that I’ll lose the money. Probably a one man band trying to sell clothes out of a garage.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 items on June 5th ...Delivery…

Ordered 2 items on June 5th ...Delivery was supposed to be within 2/3 working days ..now 18th June ..no Delivery and no reply to emails sent ...don't mind if there is an issue causing the delay but failure to even reply to several emails is very poor customer service !!

June 7, 2024
Rated 1 out of 5 stars

Avoid at all costs!

Still not had a refund for returned items from last year!

Absolute joke of a business, selling poor quality goods for a high price with shocking customer service.
Avoid at all costs

December 14, 2023
Rated 1 out of 5 stars

Don’t bother

As with others, faulty product, no responses to messages on insta, email, live chat or Facebook. Shame as I’d have bought again but no chance now.

October 9, 2023
Unprompted review
Rated 1 out of 5 stars

Won’t be using again.

No communication regarding despatch so after a few days I emailed but never had a response. The items arrived and the shirt was nice but the trousers were thin, shiny and seemed cheap; not how they appeared to be in the images.
As I’d thrown the packaging away, I messaged through the website and asked for the return address. Still no response.
Won’t be using again.

September 17, 2023
Rated 1 out of 5 stars

Awful

Awful. Worst customer service experience I’ve had. Returned some trousers as instructed and at my expense only to be told I couldn’t have a refund because they don’t refund discounted items. Absolutely was not made clear when I purchased and now customer service have just ignored my numerous message via the live chat. They have kept my money and have the product which I’m sure they will sell again. Terrible.

August 20, 2023
Rated 5 out of 5 stars

Always a bit sceptical on new brands, but…..Good quality…..

1st time ordering…… wasn’t 100% sure on sizing so ordered a M and L in the polo shirt and flexyPro trouser. L fit a treat (I’m 5’10” and 85kg). Good quality and really comfortable.
Great customer service regarding the returns and had a refund within 3 working days.
Would purchase again in the future.

July 4, 2023

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