Gerald Simonds Healthcare Reviews 6

TrustScore 2.5 out of 5

2.3

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Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Gerald Simonds Healthcare are the leading UK distributor of lightweight manual and power wheelchairs, cushions and pressure management seating. Our mobility and seating specialists carry out assessments and give impartial mobility and seating advice and support nationwide, for both adults and children.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bought an expensive Levo stand up a few years ago.

I bought a very expensive Levo stand up wheelchair a few years ago after a home visit from this dealer. Out of desperation and wanting a forward tilt to offload some pressure from my bottom and to be able to stand up I decided to buy this wheelchair.

Within a few weeks I realized it was not suitable for me and did not fit me properly. It could not stand me upright because of the pressure on my upper shins. It could not allow me to extend or elevate my legs, making my knee contracture worse.

I asked for a refund or buy back within a few weeks of buying it, claiming it was not fit for purpose. It was as new. My requests were refused. I will let you draw your own conclusions about how this dealer treated a vulnerable, severely disabled person.

I showed the Levo C3 to another dealer who was also physically disabled. He had a very low opinion of it. I asked several dealers what they would offer me for it. None of them would offer me anything. Eventually, I had to sell it at an auction for less than about 5% of what I paid for it. It was then only about a year old .

I then bought another very expensive standing wheelchair direct from Permobil ,the F5 Corpus VS, that allowed me to elevate and extend my legs and stand me up. The Permobil F6 Corpus VS is a good wheelchair.
Unlike the Levo C3 the Permobil F5 VS has benefited me and got me upright and without crushing my shins on the upper shin blocks. It has also not made my knee contractures worse .

My advice, ask the dealer for a guarantee they will buy back the wheelchair, and how much for, eg within 6 months of purchase and get it in writing . Good luck.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

I just recently purchased an Una Wheel…

I just recently purchased an Una Wheel for my RGK wheelchair. This piece of technology has transformed my life in London. I have so much more freedom now and can access parts of London that I'd never been able to access before. I feel like a "normal" person commuting, with nothing "special" having to be organised for me. This technology is neat and compact. I have some thoughts around how to enhance the product further. I am also hoping that this piece of technology will be more competitively priced in the near future so that more wheelchairs users will be able to benefit from it like I have done.

January 23, 2020
Unprompted review
Gerald Simonds Healthcare logo

Reply from Gerald Simonds Healthcare

Ruth, thank you so much for your great 5-star review!
We really appreciate your business and wish you the best for the future!

Rated 5 out of 5 stars

Fantastic

Fantastic, my whole experience has been great. From booking an appointment to delivery of my chair. Andrew our sales representative explained everything in detail let me try several different types of chairs. Brilliant all round. Thanks.

May 24, 2019
Unprompted review
Gerald Simonds Healthcare logo

Reply from Gerald Simonds Healthcare

Hi Samantha, thank you for taking the time to write a review.
We always appreciate customer feedback and are very pleased to hear of a happy customer!

Rated 4 out of 5 stars

I'm very pleased with my new…

I'm very pleased with my new wheelchair. it fits my needs perfectly, and is stylish too!

April 18, 2019
Unprompted review
Gerald Simonds Healthcare logo

Reply from Gerald Simonds Healthcare

Hi Tania,

Thanks so much for your review!
We wish you all the very best with your new wheelchair!

Rated 5 out of 5 stars

I AM VERY PLEASED WITH THE WHEELCHAIR…

I AM VERY PLEASED WITH THE WHEELCHAIR PERFECT FOR MY NEEDS VERY EASY FOR MY WIFE TO PUT IN THE CAR THE SERVICE I RECIEVED WAS EXCELENT

April 3, 2019
Unprompted review
Gerald Simonds Healthcare logo

Reply from Gerald Simonds Healthcare

Hello Peter,
Thank you so much for your review. At Gerald Simonds we really value customer feedback.
We wish you the very best with your new chair!

Rated 5 out of 5 stars

Would like to say a massive thank you…

Would like to say a massive thank you for all the help, guidance and advice on picking my new wheelchair to make sure it was right for me. Very friendly people to deal with would recommend to any of my wheelchair buddies.

March 27, 2019
Unprompted review
Gerald Simonds Healthcare logo

Reply from Gerald Simonds Healthcare

Hi Dean,
Thank you for taking the time to review your experience with Gerald Simonds.
We are really pleased to hear of your experience and wish you the best of luck with your new wheelchair!

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