I ordered a bed in 120×200 cm, which was explicitly confirmed in writing via chat. Despite this, the seller delivered 135×200 cm, which does not fit the room and is therefore unusable. After deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Defining Alibaba Alibaba is China's — and by some measures, the world's — biggest online commerce company. Its three main sites — Taobao, Tmall and Alibaba.com — have hundreds of millions of users, a... See more
Impersonal service without responsibility. A product (instrument microphone) for about 160 € never came to me, although alibaba asserted this by means of the international digital proof of shipme... See more
I have used Alibaba Trade Assurance for 4 years and thought it was fine until a seller did not ship the goods. I thought this would be straight forward to claim a refund from Alibaba, i have all the... See more
Don't trust 'Trade Assurance'
I have used Alibaba Trade Assurance for 4 years and thought it was fine until a seller did not ship the goods. I thought this would be straight forward to claim a refund from Alibaba, i have all the evidence , i uploaded it to them as they asked. They agreed the refund, but 4 months later still no refund. I have contacted them numerous times but the same old reply 'wait a little longer' 'We'll get back to you' 'It will be processed tomorrow'.
I have now told my suppliers that i will only use PayPal in future.
February 18, 2019
Unprompted review
The WORST Dispute Management - 100% on seller side!!
Alibaba Dispute Management IS THE WORST!! We have ordered over 13.000 USD of products, and even had the Alibaba inspection in China. However, the goods sent to us were really bad. We opened a dispute and uploaded 65 (!) pictures evidencing the bad quality. Then they wanted us to pay for an inspection in Germany (about 5.000-7.000 USD), and decided for a (partial) refund based on this inspection. Problem there is, they do not freeze any trade amount from the seller - so you are highly at risk to get the money back!!! However, we then agreed with the seller to get replacement parts and a small refund. Then the seller uploaded the bank slipt and Alibaba asked 1 day later if we have received it (fridays). Because we didn't answer within 24 hours, they CLOSE the dispute process!! (they already threatened multiple times before to close the dispute, when the time to answer has passed [mostly 24 hours, even at the weekend!!!]). I would have never thought to say this, but we really hate Alibaba for this.
December 10, 2018
Unprompted review
Not A Trustworthy Company
Not A Trustworthy Company
This company has no qualms or concerns selling contraband or environmentally toxic items to anyone ordering and this is of great concern. An example - mercury medical (and for personal use) thermometers. These have been banned in various nations since the 1990's and in 13 States in the USA since 2002. Yet Aliexpress and Alibaba continue to sell these online. There is an obvious disregard for the health and welfare of not only the environment, but marine life and human life as well. The ignorance of the buyers does not give Aliexpress and Alibaba the carte blanche license to sell these items because of "demand". Education is needed on both the buyers and this company's management & supply chain to ensure the continual destruction of the environment we all share will stop. Until that happens, stay away. Your life or the life of a loved one may depend on it.
October 16, 2018
Unprompted review
scammers
this website is a scam at it's very best please do not use it you have been warned
May 9, 2018
Unprompted review
alibaba trade assurance is worth nothing …
alibaba trade assurance is worth nothing, as a customer you can expect zero help from alibaba even if you order with trade assurance and your case meets all the criteria of trade assurance
January 25, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.