Stella is a really helpful, professional sales person who showed a huge amount of patience with booking our flights. Despite several issues our end, Stella was an absolute legend and top, top sales pe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Charles on our flight only booking. There was a glitch in the system during the booking process but it was sorted promptly and professionally. I wouldn't hesitate to bo... See more
Very good service and competitive prices for the flights that I booked. Amber in Customer Service was particularly very helpful to me and flexible.
Spoke to a lovely man called Demi Robinson he sorted out with efficiency I needed for our flights He was very thoughtful and made sure I was happy with everything He even phoned me me to book ou... See more
Company details
Written by the company
We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.
Contact info
Suite 5/6 Ideas House, Station Estate, Eastwood Close, E18 1BY, London, United Kingdom
- 020 7725 7000
- getaflight.co.uk
4.6
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor
Very poor. I was warned about these websites. They secure initial booking at lower price and then send an email- Booking not confirmed. Money not taken. Then you call them and they quote a higher price. DO NOT FALL FOR THESE PRICES THAT YOU SEE ON SKYSCANNER AGAINST THEM. Go for reputable providers like Booking.com. They will.slightly higher but still less than these.
July 21, 2026
Unprompted review
Alex was very helpful with all my…
Alex was very helpful with all my flight requests.
July 18, 2026
Unprompted review
Helpful staff
I spoke to Michael at their Customer Services about an upgrade to a flexible booking, and he was very halpful on the telephone.
July 21, 2026
Unprompted review
Got help from Robert with my seats on…
Got help from Robert with my seats on my flights
July 20, 2026
Unprompted review
Great service
Great service
Needed to amend date of birth on a booking as a made a mistake
Threw WhatsApp message Robert was able to sort this for me quick and easy
July 20, 2026
Unprompted review
Very good service
Very good service, good customer relations. Always use getaflight when possible.
July 20, 2026
Unprompted review
Wanted to book different dates for same…
Wanted to book different dates for same group, Alina facilitated it very well.
July 19, 2026
Unprompted review
i made an error with the date of birth…
i made an error with the date of birth when booking my ticket online and Micheal was helpful in dealing with the matter
July 20, 2026
Unprompted review
Easy and quick service from Mack
July 20, 2026
Unprompted review
Quick and easy to use
Quick and easy to use, Demi was really helpful in changing the dob I had inputted incorrectly at the time of booking my flight
Found them through Skyscanner and it was the cheapest ticket, saved about £60 by going through them compared to airline website
July 19, 2026
Unprompted review
Kevin was so good and fast replies
July 18, 2026
Unprompted review
Booking was easy
July 18, 2026
Unprompted review
Really easy website to book on and…
Really easy website to book on and cheap, great customer experience from Alina.
July 17, 2026
Unprompted review
Very prompt and helpful
Amber Green was able to deal with my query very efficiently. She was very reassuring.
July 17, 2026
Unprompted review
Russell was great at helping organise…
Russell was great at helping organise the trip and very attentive - wouls highly recommend liaising with Russell as a booking agent. I am writing this having just booked my tickets, so i trust the service will remain exceptional even in future should there be any issues.
July 17, 2026
Unprompted review
Amber turned what could have been a…A True Asset to the Airline
Amber turned what could have been a stressful travel hiccup into a seamless experience with her incredible patience and sharp problem-solving skills. Her warm, professional demeanor made me feel genuinely cared for, and I cannot thank her enough for going above and beyond to get us an expected outcome.
July 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.