Flex Reviews 3,471

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the payment process, which allows them to split rent payments and manage their budget more effectively. Many appreciate how this service reduces financial stress and helps them avoid late fees, making it easier to pay other essential bills on time. The app is consistently described as user-friendly and helpful for budgeting. However, some customers expressed dissatisfaction with the pricing structure, specifically mentioning unexpected or multiple charges for membership and surcharges. A few people also felt that the payment scheduling could be improved, with some experiencing issues with payment timing or difficulty reaching customer support for assistance with these concerns.

What people talk about most

Payment

Users describe positive interactions with payment, particularly appreciating the flexibility to split rent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the app's ease of... See more

Service

Reviewers highlight positive aspects of service, appreciating the convenience and assistance it provides.... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the fees reasonable and appreciate how the... See more

Application

Consumers find the app to be positive, highlighting its ease of use and ability to help manage finances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flex makes it so much easier to deal with life's unexpected, without having to be late paying your everyday living expenses. A very easy and dependable process. Not having to pay rent in one huge ch... See more

Company replied

Rated 5 out of 5 stars

Flex helped me when I couldn’t figure out how to pay my rent without over-drafting my bank account. Really grateful to have this is an option! Works perfectly for people trying to keep a consistent, p... See more

Company replied

Rated 5 out of 5 stars

it helps me to fulfill other bills and leaves a little extra money when you need it and leaves with no worries about your rent being paid in full in time but only thing is knowing how to due somethin... See more

Company replied

Rated 5 out of 5 stars

Since signing on with Flex, my rent has been paid in a timely arrangement. Rent is the largest item listed. Other Budget items are now seemingly aligned in order, and withdrawn on time. Flex is a... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Loan Agency

Written by the company

Split your rent. Pay on your schedule. Helping 2M+ renters pay rent since 2019. Flex is an app that’s changing the way the world pays and collects rent. We help renters and properties take the stress out of the first of the month. We pay rent when it’s due and let renters pay us back in smaller payments that fit their budget. With Flex, you can breathe easier and take control of your finances.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Prince is really great

Prince is really great. This is an app that will really help you out.

April 22, 2026
Flex logo

Reply from Flex

We love building features that make things easier - thanks for being with Flex!

Rated 3 out of 5 stars

Huge No-No

Very handy, but it committed a huge no-no when it removed my rent frpm my bank the day before the 1st of the month.

March 31, 2026
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Reply from Flex

Thanks for letting us know you’re experiencing this issue! We’re going to reach out to you directly to help troubleshoot. Please keep an eye out for our email.

Rated 5 out of 5 stars

I have found this payment setup…

I have found this payment setup beneficial for my family and I. I am able to pay other bills in a timely manner, and be able to provide better for my family.

April 21, 2026
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Reply from Flex

Feedback like this keeps us motivated—thanks for being part of the Flex community, Regina. 💜

Rated 5 out of 5 stars

Flex is awesome

Flex is awesome, I save money in late fees due to Flex. And I like the credit reporting it helps my credit score 😌. Such a great relief having flex.

April 22, 2026
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Reply from Flex

We love building features that make things easier - thanks for being part of the Flex community, Laura.💜

Rated 5 out of 5 stars

Thank you

Thank you. I really value this platform as a rent payment option.

April 21, 2026
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Reply from Flex

Thanks for the kind words, Tiffany! We’re glad Flex is working well for you 💜

Rated 5 out of 5 stars

Ease of transaction

Ease of transaction. The only complaint is the program is too impersonal when I have questions or problems there is no one who can help

April 22, 2026
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Reply from Flex

Glad things are working well overall, and thanks for helping us spot where we can do better!

Rated 1 out of 5 stars

We do like the flex pay .we do not want…

We do like the flex pay .we do not want to do it anymore . We like paying our rent on our own . Please do not make any make any more payments for us .

April 22, 2026
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Reply from Flex

We’re on it! A member of our Flex team is reaching out to you directly. We look forward to getting this resolved for you.

Rated 5 out of 5 stars

I love Flex and it’s exactly that

I love Flex and it’s exactly that! I love the fact that your rent is paid on time and it gives you the flexibility to do so. I highly recommend this app

April 21, 2026
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Reply from Flex

Huge thanks for the thoughtful review—we’re grateful to have you with Flex, Victoria! 💜

Rated 5 out of 5 stars

FLEX help me out a lot because my rent…

FLEX help me out a lot because my rent kept going up and sometime. I don’t know how I’m gonna make the full payment so when I found out about FLEX it gave me a piece of mine that I can pay half now and pay the other half later without being late on paying my rent so I am so thankful for FLEX and I will recommend this to anyone that used to have the same problems that I had so thank you and may God bless

April 22, 2026
Flex logo

Reply from Flex

Feedback like this keeps us motivated—thanks for being part of the Flex community.

Rated 5 out of 5 stars

Stress relief

It’s relieved my of stress in that when my rent is due I’m always short at that time of the month. To be able to postpone part of the rent is helping my budget tremendously and helping me emotionally.

April 22, 2026
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Reply from Flex

We’re so glad you’re having a great experience - thanks for sharing!

Rated 5 out of 5 stars

It helps me paid a little bit at time…

It helps me paid a little bit at time because my rent is a little high and I can’t afford to paid it all up front. Thanks for Flex

April 21, 2026
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Reply from Flex

We love building features that make things easier - thanks for being with Flex!

Rated 2 out of 5 stars

Huge ripoff

Huge ripoff. Not only is a fee charged with each payment, a monthly fee is also assessed. For whatever reason I didn’t see that disclosed when I signed up.

April 21, 2026
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Reply from Flex

We’re sorry to hear the app hasn’t met your expectations. That’s never the experience we want for our users and will share this with our team. We really appreciate your feedback.

Rated 5 out of 5 stars

Moving to different qpartment in ma

Moving to different qpartment in ma. Aloine meadows. Sandy utah

April 22, 2026
Flex logo

Reply from Flex

We’re here to help! Send us an email at help@getflex.com with the subject line “ATTN: Flex Customer Care” and we’ll take a closer look.

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