Excellent support from the Getflix team in resolving an issue with my content through their VPN. They responded and resolved the issue fast and with clarity of what I needed to do. Been with the... See more
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Company details
- DNS Provider
- also in
- VPN Service
Information provided by various external sources
Getflix allows users from all over the world to easily access popular global streaming video and music services. Getflix uses Smart DNS and VPN technology to bypass the blocking and open up this amazing world of entertainment.
Contact info
Seychelles
- support@getflix.com
- getflix.com
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Best support ever.
Getflix support is always prompt and so friendly. Whether the solution is simple or more complex they always sort it out. My experience with another provider was the exact opposite. Also, the Getflix dashboard and other web pages are really useful.
Excellent customer service
Excellent customer service. Highly recommended service!
Prompt Response
I received a prompt, helpful and informative response with respect to an issue I had and a request for general information.
Very professional,and speedy…
Very professional,and speedy assistance. Thank you for the very good rates offerred.
Streaming and Admin Site Management
All the services I use regularly work quite well, ie Italian, USA, and UK based. In the case of Italian streaming it's important to distinguish between site/platform streaming bandwidth restrictions and getflix server functionality. RAIplay and Mediaset may be oversubscribed at times, leading to buffering and is outside the control of Getflix's service. The USA and UK bandwidth provision is excellent, irrespective of the speeds I attain from the ISP. Video streaming is almost perfect, even if some devices use inexpensive wifi n standard extenders over a very large area , dropping the download to 12 mbps (200 mbps if connected near the 5G modem/router). The site admin pages content layouts are good, user documentation is concise and clear to follow. The zendesk support chat window on the dashboard home page might disappear and reappear in Chrome depending on the browser extensions, mainly adblockers. It may also be a website coding issue or Google Chrome version updates that triggers the issue, but overall it won't impact access to the service desk via email, which is very efficient at resolving any queries.
Excellent customer service
I’ve been a subscriber to Getflix for over 8 years and it’s been great. I got the service when living in the USA and now live in Canada. Love being able to keep my US streaming services and watch in Canada. MAX, Hulu, Peacock, Paramount+, etc all work with Getflix. I had an issue with one of my streaming service and contacted customer service for the first time. I got a quick response through chat and the issue was resolved promptly.
Works great use it for years now
Works great use it for years now. Yes there are sometimes downtimes but the get resolved fairly quick
Thank you for the quick replies and…
Thank you for the quick replies and willingness to resolve the issue
Prompt Response
Prompt response to query. Acknowledge problem and solution provided
Their support is always helpful and…
Their support is always helpful and friendly! And they resolve the issues!
Poor support experience
So far, my experience with Getflix has been underwhelming. Their service breaksdown often, VPN almost never works and to top it all.. their support is non existent
Great service! Customer for 8 years
I’ve used Getflix for about 8 years, and their customer service team is always quick to reply. They’re efficient, reliable, and any issues I have had were promptly resolved! I highly recommend using Getflix!
Great service. Responsive customer help
This service works well. On occasion there can be issues with the service but it’s few and far between and the support staff are really responsive
Happy Getflix customer since 2015
I've been using Getflix for a number of years and it works well. A few times there has been an issue, but the support team is extremely responsive and provides updates until it's fixed.
Support always 1st rate
Handled my questions and resolved my issues as always
Your company can assist by helping to assist me!! 8 pay for Hulu and cannot watch it! to
Your company can improve by helping to get Hulu back instead of just a reply that the Engineer team is working on it. I hear nothing from them, just the above reply and then they want me to rate their service. I am not rating any service before someone assists me!!
Super fast response
Have been using Getflix for many years
Have been using Getflix for many years, recently had an issue with one service. Support were quick to identify what was wrong and told me how to fix the problem. Fantastic service offering.
Communication is most important and…
Communication is most important and fast responses are a positive sign for a company. Keep up the amazing work!
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