GetGo Home Loans  Reviews 7,028

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and caring approach, especially for first-time users. Reviewers highlight the efficiency and ease of their overall experience, noting that the process was made simple and manageable. Customer service is frequently highlighted as exceptional, with agents going above and beyond, providing constant updates, and being readily available to answer questions with patience and respect. People are particularly impressed with the quick response times and clear communication. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with repeated document requests and ultimately being unable to receive assistance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and exceptional support... See more

Customer service

Customers had positive experiences with customer service, highlighting exceptional support and dedication.... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, manageable, and... See more

Response time

Consumers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Tried buying house, didn't know how to go about it. Spoke to agent and was referred. What an experience. Chantelle not only worked or dealt with us in a business manner, we were at ease and the way sh... See more

Rated 5 out of 5 stars

5 star experience with Belinda R🙌🙌👌👌👌 From day 1 till the end she was assisting me until the final congratulations. Thank you for holding my hand as this was new journey for me,Your advices an... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Efficient & polite

Zanie is a very pleasant person. What I really appreciate and value is her perseverance to helping & satisfying her clients needs.
She goes the extra mile. I would recommend her services for all assistance with your home loan.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

I received poor service from them

I received poor service from them, they are lazy and keep requesting to send same documents and then come back to say they cannot assist, they are lazy and had worst service even from area sales management team. Would not recommend anyone to untilize their services

April 10, 2026
Unprompted review
GetGo Home Loans  logo

Reply from GetGo Home Loans

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this process must have been for you.

At GetGo Home Loans, we aim to provide clear communication and efficient service throughout the application process. In some cases, additional documentation may be required, and outcomes can depend on third-party institutions, which can unfortunately impact timelines and decisions beyond our direct control.

We would appreciate the opportunity to discuss your experience further and address any outstanding concerns. Please feel free to contact us directly and we’ll do our best to assist you.

Best regards,
GetGo Home Loans

Rated 5 out of 5 stars

The quality of information and they way…

The quality of information and they way it was expanded, it make it easier to comprehend. It was good to be informed that we can send a blank OTP for pre-qualification, the different kinds of taxes that applies to both seller and buyer, the duty transfer and transfer cost, not forgetting Prevance, now we know where to direct some of the , especially developers looking for funds. How can we make a review and forget the scrumptious food we had, thank you Mrs Zaine Jacobs for the invite

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Karen

I would highly recommend Karen, she is an absolute pleasure to deal with. This is our 2nd bond with them and will never use another company again. They will go above and beyond for you. Thank you Karen for being so professional and kindhearted thru our process. The world needs more people like you.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

A Masterclass in Mortgage Excellence

I have had the pleasure of working with Noleen King for the past four years, and her expertise is second to none. She possesses a deep, intuitive knowledge of the industry that only comes from years of high-level experience. Beyond her technical competence, Noleen conducts herself with a rare blend of warmth and professionalism. She makes complex processes feel seamless, and I couldn’t recommend her more highly to anyone seeking a stress-free bonding experience.
Thank you for your excellent work Noleen.
Johan van der Merwe - Spectrum Realty.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless experience

Natasha is a great point of contact when it comes to the different banks. She is very effective when negotiating the best possible cost structure. As the first bond originator we used, we didnt have any major issues as first time home buyers.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Promise kept

Elské Taljaards took over my account from someone who resigned and promised to give me a good service

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Offer woolworth kind of service..

Offer woolworth kind of service..
The workshop was impactful.
The flexibility and simplicity of the staff, the organizer, the persistent in sending reminder..
Excellent..
Give it to Zani Jacobs

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Magic

Easy, efficient and highly recommended. Talk to Karen and she will help you in lightning speed

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Alice gave an excellent service

Alice gave an excellent service. From an agents point of view, she gave us feedback all the time and worked very hard to get a yes and we appreciate her time and effort to make the transaction work. I can recommend her to anyone looking for a bond originator.
Mimi and Dirk from Real Estate Services

March 27, 2026
Unprompted review

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