GetGo Home Loans  Reviews 7,028

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and caring approach, especially for first-time users. Reviewers highlight the efficiency and ease of their overall experience, noting that the process was made simple and manageable. Customer service is frequently highlighted as exceptional, with agents going above and beyond, providing constant updates, and being readily available to answer questions with patience and respect. People are particularly impressed with the quick response times and clear communication. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with repeated document requests and ultimately being unable to receive assistance.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and exceptional support... See more

Customer service

Customers had positive experiences with customer service, highlighting exceptional support and dedication.... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, manageable, and... See more

Response time

Consumers consistently express satisfaction with the promptness and efficiency of the response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed Elza's name to Fairy Godmother because she really came through for us. We were referred to her and do not regret it for one moment. Not only was she super friendly at all times, but her comm... See more

Rated 5 out of 5 stars

Tried buying house, didn't know how to go about it. Spoke to agent and was referred. What an experience. Chantelle not only worked or dealt with us in a business manner, we were at ease and the way sh... See more

Rated 5 out of 5 stars

5 star experience with Belinda R🙌🙌👌👌👌 From day 1 till the end she was assisting me until the final congratulations. Thank you for holding my hand as this was new journey for me,Your advices an... See more

Rated 5 out of 5 stars

Jody-Ann Dearham was absolutely fantastic! She was super efficient, super quick with communication and just an overall great person to work with. And we literally had our offers less than two days lat... See more


Company details

  1. Mortgage Broker

Written by the company

At GetGo Home Loans we love what we do. We help people own homes. Our home loans specialists simplify the home finance process, engage with all the banks, including your own, and keep you informed every step of the way. All at no cost. Having multiple banks quoting for your business will ensure we get you the best home loan that works for you. Visit our website www.getgohomeloans.com to get in touch.


Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Exceptional Service from Get Go Home Loans

My experience was great with Get Go Home Loans all because of our home specialist Shirley Pillay. As first time home buyers she ensured that we could get the best possible offer and gave us so much clarity on everything we wanted and needed to know. Shirley really went over and beyond for us and we are really grateful.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

GetGo Home Loans Magda von Schanke

The personal interaction, with Magda von Schanke was and is excellent. She is an enthusiastic individual with true commitment and overall enthusiastic about her work, responsibilities, and service delivery to any client.
She didn't wait for things to happen, she truly made it happen.
I would recommend Magda von Schanke to all future clients without reservation.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Jody_Ann Dearham...the angel

I only met Jody on WhatsApp but from the get go she was there to explain everything..answering all my questions..giving her input....completely honest and upfront. Not once did I have to wonder about anything. She was a pleasure to speak to even if my days were rough. She knows exactly what she is doing and she put me at ease through the whole process..I would recommend her to anyone. This is a stressful process and it is people like Jody who makes walking this road a little easier..especially if you are doing it on your own.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer is king!

We received a very good service from Daniel.. Not that everything was smooth and according to plan at all times but Daniel was there all the time with updates and follow up which made us feel like we matter like we're important to him. It was a pleasure dealing with him. He has very good customer service skills.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

First time home owners

As first time home owners we had no clue where to start with the home loan process. With Skye’s help we were able to have a smooth and successful home loan application process. She has been an absolute pleasure to work with.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellence is a habit.

Melanie is friendly, relatable and always efficient. The company really strives for excellence as sees it as an every day practice! Thank you, Melanie!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Melanie Du Toit Exceptional!!

Working with Melanie Du Toit was an exceptional experience from start to finish. As someone who initially felt overwhelmed by the process, I was truly grateful to have her guidance every step of the way.

She took the time to clearly explain my options, answered every question with patience and expertise, and always made sure I felt confident in each decision. Her communication was outstandingquick responses, regular updates, and commitment to keeping everything on track.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Helpfully, efficient, friendly and knowledgeable. Thank you for everything . Will recommend you to everyone I know.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Chantelle Snyman is the best bond…

Chantelle Snyman is the best bond originator, I would highly recommend her to anyone looking to buy a home. Her Communication is the best , taking us through the process in each and every step is she on , she alerts us🤗🤗🤗🤗super super happy with her incredible work. SHE IS THE BEST AT WHAT SHE DOES💃💃🤲🤲

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Rozelle from GetGo Home Loans

I cannot recommend Rozelle from GetGo Home Loans enough. From the very beginning of our home loan journey, Rozelle was incredible. Her dedication, professionalism and genuine care made this whole process feel manageable.

Rozelle went above and beyond to help us every step of the way. Guiding us and always available to answer questions, explain the process clearly and guide us through each stage with patience and kindness. Her knowledge of the industry and her commitment to finding the best possible outcome for us gave us complete confidence.

We are incredibly grateful for all the time, effort and dedication Rozelle put into helping us. Thank you for everything you have done for our family.

March 9, 2026
Unprompted review

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