HEYSHAPE 

Never Received My Package — Very Disappointing

I never received my package. It has been pending since July 30, and I still have not received my order or a satisfactory update. At this point, I’m very concerned that this may be a scam. I would not recommend this seller until the issue is resolved.

DO NOT ORDER, I ordered in March 2026 never received my order and to this day have not been refunded. This is theft.

Made an order for two body suits. I’m based in Australia, and the website clearly states 5-7 business days. Almost 3 weeks later, they refuse to offer me a refund, and even told me that my items are “getting ready to be shipped”. I was offered a 20% discount code which I’ve declined, as I don’t want to support this company, which I have seen frequently disappointing their customers. I even paid for shipping insurance. Avoid at all cost, even after placing the order, I received an email saying my order was “on the way”. To be told now they haven’t shipped shows that they are not genuine.

Extremely rude, appalling customer service, order didn't arrive and 6 months after placing my order I am still chasing a chargeback dispute with them. Company should be closed for fraud.

My ordered was cancelled nearly 2 months ago and all I'm getting from them is "this is without finance department for processing" without giving me any concrete information
I'm putting in a chargeback today and will never trust them to buy from them again

Ordered £59 worth of products in May, didnt receive anything so I followed up in June; they replied in July saying they will update me with my order. I followed up the second time, informed me refund is on the way, and as of writing, theres still no refund received. Customer service is slow and poor. They will tell you one thing and wont follow through. So disappointed with how this dragged on for almost 4 months now without proper communication. So disappointing!

If i could give no stars i would. Made an order, with no update for over 2 weeks I tried to cancel the order. It has now been 2 months since my order was confirmed as cancelled and I am still constantly chasing for my refund which I have not had.

This was my second time ordering. The sizes were confusing (one bodysuit was way too small - ordered everything in size M). Probably won't order from this shop again.

Placed an order and paid for express shipping, no shipping updates and item not received. After contacting the company for support received initial message advising they would ‘look into it’ then no further contact. Abysmal customer service.

Absolutely ridiculous,
Ordered in March 2026 did not receive anything for 3 months. Tracked the parcel it never moved. Emailed organized a refund and I am still waiting for it. Feeling like I have been ripped off. Worst experience ever with any company ever.

Items never received (ordered February) contacted customer service who said all the right things but nothing ever came of it, just kept saying they were on the way, when I asked for a refund they stopped responding

I placed an order with international shipping over a month ago. The promised 5-7 days of delivery written on the site are false. As a brand selling high priced shapewear, i expected more. If the package even comes, I will be writing a review on the quality of the items as well. If the package does not come, I will be seeking a full refund. Do better HeyShape. I'm not the only disappointed customer unfortunately.

If I could give 0 then I would. I have ordered previously with no problem but my last 2 orders have not arrived. I email and get generic emails back from CRISTINE! AI bot! Stay away and do not order . I’m about to put a chargeback in!

Absolutely disgraceful company. I placed "Order #1977522" on 21 May 2026 and paid $102.99 USD. More than three months later, I have received neither my order nor my refund.

After waiting over six weeks with no delivery, I asked them to cancel the order and return my money. I have been chasing them for nearly two months, but every email receives the same useless response: “We are following up with our finance team.”

How many months does a finance team need to process a simple $102.99 refund? Taking payment takes seconds, but returning it apparently takes forever.

Do not trust this company with a single dollar. They have wasted my time, kept my money, and failed to provide the goods I paid for. Save yourself the stress and stay far away. BEWARE!

Awful. I ordered 60€ worth of products and paid 5€ extra for their guaranteed delivery insurance back in March . No goods arrived. Back and forth emailing and just get replied to with a bot. Been promised my refund three times now and still no refund.

Placed an order in Feb 2026 and after multiple attempts to reach out on my behalf the order was never sent. When I refund was requested after 4 months it has taken 3 months and I keep getting the same response of "this will be processed please allow 2-3 days"

This has been ongoing for 7 months now and as you can imagine increasingly frustrating.

To Customer Services / Management,
I am writing to formally notify you that I am cancelling my order and requiring an immediate full refund.
At the time of purchase, I paid for my order on the clear understanding that international delivery to Ireland was guaranteed within 7 days. Despite taking my payment, you have failed to dispatch my order within the promised timeframe.
I have contacted you on multiple occasions requesting that the order be cancelled. These communications have been ignored, and I have received neither confirmation of cancellation nor a refund.
To be absolutely clear:
I no longer authorise you to fulfil or dispatch this order. I am requesting cancellation and a full refund to my original payment method.
Please do not attempt to resolve this matter by dispatching the goods after receiving my cancellation request. The promised delivery timeframe has already not been honoured, and I have expressly requested cancellation.
I require written confirmation that:
My order has been cancelled.
The full amount paid has been refunded to my original payment method.
No goods will subsequently be dispatched in relation to this order.
If I do not receive confirmation of my refund promptly, I will proceed with disputing the transaction through my card issuer/payment provider and will provide copies of the order confirmation, the stated delivery guarantee, and my unanswered cancellation requests as evidence.
As this is an international transaction between a US retailer and a customer in Ireland, I will also consider making complaints to the appropriate consumer-protection bodies regarding the failure to supply the goods as represented and the failure to respond to my cancellation requests.
I would prefer to resolve this directly with your company, but I will not accept further delays or unanswered correspondence.
Please treat this as formal written notice of cancellation and request for a full refund.
I expect written confirmation without further delay.
Kind regards,
Shauna Ward

Ordered from heyshape over a month ago, I allowed one month to pass before requesting a refund to which they advised there was a hold up. I waited another week to reach out, they advised of the same excuse again, since then I have requested a refund 3 times but each time they keep repeating their previous emails.

I ordered 6 items in March, still haven’t received anything as of August 23, 2026. A shipping number was provided for a port in China but nothing shipped. Customer service says they have fulfillment issues. They are unable to tell me when they will ship. Keep giving me a discount code, as if I want to order more stuff they can’t fulfill.

Order made last April. Never received, asked for a refund months ago, never got my money. THIEVES. Never use Hey Shape.