Income Marketplace Reviews 58

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

I have been with Income for nearly two years now and overall my experience has been very good. I'm getting a great level of return on my investment and the process of adding funds has been extremely e... See more

Rated 5 out of 5 stars

Investing more and more with Income since last year. One of my favorite platforms, as I use over 20 different ones for risk mitigation. Good yields, no cash drag.

Rated 5 out of 5 stars

Iam registered at Income Marketplace since February 2022. What should i say, iam really happy. Its my biggest used P2P platform, reasons: Proper and reliable interest payments, Telegram chat with dire... See more

Rated 2 out of 5 stars

They offer many loans, but I still experience a huge cash drag. The app is terrible, forgets my auto invest strategies and you cannot view or sort by remaining term (which is the most important featur... See more

Company replied

Company details

  1. Investment Service

Written by the company

Income is a marketplace that enables investors to invest in loans from around the world. We are disrupting the market of investing in loans by novel use of technology and by implementing security features successfully used by institutional investors, which have not been available to retail investors. Safety of investments is the key to exponential growth and mass adoption of loans as the leading alternative asset class. Register now at getincome.com and start earning interest up to 14% p.a. on your investments. We encourage you to contact our Customer Service at hello@getincome.com before leaving a negative review. We’d love to help!


Contact info

4.1

Great

TrustScore 4 out of 5

58 reviews

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Rated 4 out of 5 stars

2 years of good returns

I have been with Income for nearly two years now and overall my experience has been very good. I'm getting a great level of return on my investment and the process of adding funds has been extremely easy and efficient. There are still some issues though, mainly with website response which can be very slow at times affecting the ability to invest. Hardware capacity is supposedly being addressed at which point I would award a 5 score

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Long-Term Investor Here. Still Impressed After 5 Years!

I’ve been investing with Income for almost 5 years now, and my experience has been consistently excellent.

The platform strikes a strong balance between attractive returns and a clear focus on investor protection. I’ve been getting an average return of around 12.15%, which I’m very satisfied with! :) Especially given the level of transparency and risk controls they have in place.
Now, what really stood out to me was the opportunity to visit their team in beautiful Tallinn last year. Meeting them in person reinforced my confidence. They are serious, professional, and genuinely committed to safeguarding their investors.
Overall, a platform I trust and plan to continue using.
Sophia

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

The most reliable Peer2Peer platform, but

The most reliable Peer2Peer platform. But... there's no secondary market. And this is a problem, the moment you want the flexibility to move your money around. But if you're fine with having your money stuck in just one place, I couldn't recommend Income Marketplace enough.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable with some room for improvement

Been investing primarily in ITF Group loans for the past 2+ years. It's been fairly OK thus far with regular payments. There are certain enhancements that are taking longer than desired (intro of secondary market, greater loan originator diversity, Auto Invest capabilities)

April 7, 2026
Unprompted review
Rated 3 out of 5 stars

I am unable to sign into the app having…

I am unable to sign into the app having invested a few quid there I have sent several emails to no avail. Deleted and re-downloaded the app to no avail. At this point not sure what is happening or if my money is safe as heard nothing from anyone.

Update.

Hi there I sent a screenshot of what it says when I try to log in but no responses as of yet from you guys. I also made contact via your “contact us” tab on the website again with no response. The initial email I sent was a response to one of your marketing emails upon which someone responded and said to let them know what it says when I log in to which I sent the screenshot and as of yet haven’t received a response. I am still as of yet unable to log into the app.

Update:

Ok no problem I will try that thanks for your help. Kind regards.

January 27, 2026
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Hi! We are sorry you’ve encountered such a problem. We’ve now checked our inbox once again, and there’s no unanswered email about the app login. Please send us an email again or contact us via the online chat and we’ll look into the issue. Kindly note that the log in method should always be the same as you registered with. For example, if you made the registration using an email + password combination, this is how you should always log in. Other methods won’t work for you. If the app log in still doesn’t work for you, please use the web version of the platform getincome.com while we’re investigating the issue. Hope this helps!

[28.02.2026 update] We’ve checked our records and see that on your inquiries on 22.01, 23.01, and 24.01, we’ve sent you replies on 22.01, 23.01, and 26.01. Please specify what exactly your "as heard nothing from anyone" means.

[Update nr 2] Looks like our messages end up in your Spam folder. We did receive your screenshot and replied the same day. We’ve also received your message in chat and sent you a reply via email on 26.01. Please try reinstalling the app again. We did have an issue with app logins, but the bug has been fixed in the new update and has been rolled out to the App Store. Other users reported problems with app logins on iOS, but they’ve confirmed that the functionality started working properly after a couple of trials. Please note that this was a temporary problem with app logins on iOS only. Web logins have been working properly this whole time.
Also, when logging in, make sure you use the same method you registered with. For example, if you used an email address and password at registration, you need to log in the same way. Let us know if we can help you further

Rated 5 out of 5 stars

Perfect

Perfect! Very reliable

January 3, 2026
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Thank you very much for your kind words - we’re glad to have you with us!

Rated 2 out of 5 stars

They offer many loans but that’s the only positive

They offer many loans, but I still experience a huge cash drag. The app is terrible, forgets my auto invest strategies and you cannot view or sort by remaining term (which is the most important feature of a loan IMO!). Filters in manual invest don’t work properly. The manual invest on the website barely works either, gets stuck when you buy a loan. When money is involved, applications and websites should work well or else it’s better t avoid.

October 3, 2025
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Thank you for taking the time to share your feedback — we truly appreciate it. We take all reviews seriously, as they help us identify areas for improvement and deliver a better experience to our investors.

Several usability and performance improvements are planned for both the app and the web platform.

Regarding the mention of “cash drag,” we’d like to clarify that there are always loans available for investment on the platform. If funds remain unallocated, this typically means they don’t yet match the specific criteria set in your investment strategy, not that there’s an overall lack of available loans.

Thank you again for your feedback — it helps us make the platform better for everyone.

Rated 2 out of 5 stars

Sometime you get answers

Sometime you get answers - sometimes not. I have some loans which are in buyback for one or two weeks - and the buyback is not processed. Lots of promises from CEO and the founder on YouTube - but nothing happenes (or extremely slow). I was happy at the beginning - but the situation on the platform and the development of the platform stands still. It's almost impossible to invest manually because of timeouts. Let's see what the next one or two months brings - maybe it's time for changes in my P2P portfolio.

July 10, 2025
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

We’d like to address your concerns point by point:

Buyback Delay
The issue regarding delays in buybacks has already been explained in our Telegram channel. The reason is purely technical, and we're actively working to resolve it. If your loans were bought back but not properly reflected or processed, we will investigate the matter. Please reach out with specific loan IDs so we can review your case individually. Historically, such delays are rare and do not reflect the usual experience on the platform.

Manual Investing and Timeouts
We acknowledge the difficulty you’ve experienced with manual investing due to timeouts. This is part of ongoing infrastructure work aimed at improving speed and responsiveness, and we appreciate your patience.

Promises and Platform Development
Regarding your comment that “nothing happens”: we encourage you to be specific. Over the past year, one of the main complaints we’ve addressed has been loan supply, and that issue has been largely resolved and stable. If you believe other areas have been neglected, please let us know so we can address them transparently.

Communication
You mentioned that sometimes you get answers and sometimes not. We strive to reply to all support inquiries and messages, but if anything has slipped through, that’s on us. Please feel free to repost or tag us again—we’re here to help.

We value your trust and hope to continue earning it by being transparent and responsive. Your constructive criticism helps us improve.

— Income team

Rated 1 out of 5 stars

To be avoided

To be avoided. They mark certain loans as secured, but in case of default there is no security to execute so the investment is as good as lost. The borrowers do not always repay their loans on time so you cannot reinvest your funds, ending up with losses. There are no notifications when new loans are available so you will lose investment opportunities. Too time-consuming and frustrating for a so-called passive income.

June 18, 2025
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Thank you for sharing your thoughts, but we must clarify a few essential points:

Secured Loans
All secured loans on our platform are backed by real collateral—either real estate or vehicles. Please refrain from spreading misleading or inaccurate claims.

Loan Repayments & Passive Returns
As in any lending business, some borrowers may experience payment delays. However, during any such period, you continue to earn the agreed-upon interest for each day of delay - your capital continues to work for you. So, while delays can be inconvenient, they do not equate to losses.

New Loan Notifications
Every new loan listing is immediately and automatically posted in our Telegram channel. If you feel you’re missing opportunities, please check whether you have joined the channel or have notifications turned on.

We understand investing should be as smooth and passive as possible, and we are actively improving the platform experience. But it’s also important to base criticism on facts. If you have any unresolved questions or specific cases you'd like reviewed, we’re here to assist.

— Income Team

Rated 2 out of 5 stars

No practical

Yes, basically very few classic loans with a clear investment horizon, very little diversification, because if you choose, for example, short-term investments of 3 to 6 months maximum, you will find that only one company offers them, then you have all the means, for example, investing only and only in Indonesia, or you have to accept their game of spells and magic, the so-called early redemption option, when the company offers you a very long investment horizon, for example, 5 years, but does not promise early redemption, for example in 3 months and so on, which can only work

May 15, 2025
Unprompted review
Income Marketplace logo

Reply from Income Marketplace

Thank you for your feedback and for bringing your concerns to our attention.

We’d like to clarify that the early redemption option is not a promise of magic—it’s a real mechanism, and so far, every single redemption has been honored on time. This is not an empty commitment, but a structured feature that many of our investors have already used successfully.

As for loan variety and diversification, while it’s true that a limited number of originators offer some durations, the platform is continuously expanding and optimizing supply. We aim to balance availability across geographies and terms, and we appreciate your patience as we do so.

We value your input and continually work to enhance the platform's flexibility and transparency for all investors.

— Income Team

Rated 5 out of 5 stars

Fast replies, good service

I‘ve been investing with income for years and so far my experience has been good. The support is quick to answer when emailing them. The only weakness has been the availability of loans, which is sometimes limited, but better a little Cashdrag than bad loans in my opinion.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Transparent communication within…

Transparent communication within telegram group, relatively high interests, broadening LO and loan availability.

Working on 2FA, timeline is unclear. But as there is no 2ndary market, it's not as critical as other platforms.

February 7, 2025
Unprompted review
Rated 3 out of 5 stars

Active for a year

I've been actively investing on Income Marketplace for a year now. I haven’t needed support yet, but I’ve noticed that the information on the website and app has been outdated for quite some time. This seems intentional, possibly to create a misleading image. While the interest rates are high, the platform still has areas to improve in terms of professionalism."

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Three years in and Income Marketplace…

Three years in and Income Marketplace has not disappointed so far. I was first very skeptical when I started my P2P journey three years ago. So I did what everyone would do: I watched YouTubers talking about their experience with Income and signed up using one of those affiliate bonus codes. I started with a hundred bucks. Slowly but steadily I kept earning interest (some cents) and I also received the bonus as promised. When I discovered the Telegram group, I immediately joined and was positively surprised how pleasent the chat and how in-depth the discussion topic were. I have since added more money and received a whole lot more interest. Usually the Auto Invest functionality works fine for me. But from time to time I like to manually invest, too.
Overall I am really happy I found this platform. I greatly appreciate the direct and transparent communication to the support and even the CEO of Income and some of the LOs.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, team is responsive, easy to use

February 5, 2025
Unprompted review

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