Get Laid Beds Reviews 

7,255
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making interactions pleasant and informative. Many people highlight the seamless service, from initial consultations in the showroom to efficient ordering and timely delivery processes. Reviewers are particularly impressed with the high quality and design of the products, often describing beds as beautiful, solid, and comfortable. The quick lead times and the ease of assembly, often performed by skilled delivery teams, also stand out as significant positives. Customers frequently express overall satisfaction, with many recommending the company for its reliable products and excellent customer care.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as helpful, efficient,... See more

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the excellent... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the efficiency and... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service received by Spencer over the telephone just now. Spencer was able to make some suggestions which I hadn’t yet considered. Spencer also informed me about measurements and hel... See more

Company replied

Rated 5 out of 5 stars

What a fantastic UK based company, me and my wife travelled 4 hours around trip to visit there show room. It was exactly what we needed todo to see all the different designs and woods they offer. Bonu... See more

Company replied

Rated 5 out of 5 stars

Grace was excellent in holding space for me while I was having technical difficulties (my end!!) ordering a bed. She took me through the process remembering all my mutterings. Excellent service. The 2... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish. Really helpful telephone advice about beds (as I needed a bespoke longer length). Easy ordering. And excellent, timely delivery and assembly service, all don... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Mattress Store

Written by the company

Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,255)

1,666 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initial enquiry

I was making some initial general enquiries which became a mini Q&A email chain. Every question was answered to my satisfaction boding well for a potential order. Main contact was Elisha, supported by Finley

June 29, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Thank you for this review it means a lot to us!

Chris

Rated 5 out of 5 stars

Excellent white-glove delivery

We ordered the low-loft bed base for our super-king mattress including assembly. Our delivery was an excellent white-glove experience but we are based in the England East Midlands area.

Adam was the delivery guy who delivered our bed base and he was punctual and polite. He brought all the bed base parts to our designated room, installed it, moved our heavy Vispring mattress onto the bed base and took away all the packaging without leaving any mess.

I was really delighted after having read some of the negative reviews online and the company having a rather bemusing name (in-laws thought I was up to no good buying from them).

June 30, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Thank you for giving us the opportunity! We are so glad ot hear that everything went so well!

Chris

Rated 5 out of 5 stars

Great service

Great service, will recommend to everyone thank you for your service, Nicola was brilliant and guided me through everything thank you

June 30, 2026
Unprompted review
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Reply from Get Laid Beds

Hello David,

Nicola is a real asset so thank you for this!

Chris

Rated 5 out of 5 stars

I had questions regarding measurements…

I had questions regarding measurements of a bed I am planning on buying aswell as various samples. Spencer at get laid beds responded to me quickly, was very informative and helped me with any questions. Thank you Spencer, very friendly and helpful. Great customer service.

June 30, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Andrianna,

Thank you for your kind words!

Chris

Rated 5 out of 5 stars

Bed assembly; Adam was excellent

Adam was very efficient and professional in putting together the bed. It was done in 15 mins - and was definitely worth paying for the assembly. Neha

June 30, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Neha,

Thank you for taking the time to leave such a lovely review!

Chris

Rated 5 out of 5 stars

Great service and product

Adam arrive with the bed at the advised time. He was very courteous, and put together the bed very quickly, even though he was on his own. Bed looks great. Time will tel as to how it holds up, but so far so good.

June 30, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Eleanor,

Thank you for leaving this review I am so pleased that you love your bed!

Chris

Rated 5 out of 5 stars

Beautiful bed frames & brilliant service

Visited the showroom today as I’ve had my eye on the Cotswold bed frame for a while but wanted to see it in person before ordering. Was greeted by George, who was really helpful and answered all our questions clearly & thoughtfully. Made sure we left the showroom with no unanswered questions & some samples between two colours I am interested in! Thank you George!

June 29, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Holly,

Thank you for this review George is a star!

Chris

Rated 5 out of 5 stars

Customer service excellent

Customer service excellent. Helpful and lots of automated updates on progress. Delivery team (Adam and Pete) very efficient, helpful and nice.
Bed looks great. Looking forward to trying it out,

June 29, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Heather,

Thank you for taking the time to leave this review I am so glad that the bed looks great!

Chris

Rated 5 out of 5 stars

Amazing service

Amazing service. We arrangé an exchange for a slightly larger bedframe. We received a estimated arrival time the day prior and a call just before arrival. Adam and Pete dissembled the previous frame and installed the new one in less than an hour. They were very polite and efficient!

June 29, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Adam and Pete do a fantastic job so thank you for this review!

Chris

Rated 5 out of 5 stars

Wonderful customer service from Elisha

Wonderful customer service from Elisha! Thank you for looking after me and answering my concerns. If the new bed is as good as the service, I will sleep very well in future!

June 24, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Bea,

Thank you for this review Elisha really does do a wonderful job.

Chris

Rated 5 out of 5 stars

Just perfect

Just perfect
Nowadays it is so rare to find trustable supplier.
All has been fine and the serice support (Grace) is very friendly, professional and reactive.

June 12, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Stefano,

Thank you for this review it is lovely to see!

Chris

Rated 1 out of 5 stars

Terrible mattresses

Terrible mattresses. Bought one and it started deforming after only one year of use. I rotated it regularly and it still ended up unusable. I have really bad back issues so having to sleep on this bed has been a torture.

June 28, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Aleksandra,

I am sorry to hear this if you have not already can you please contact us at hello@getlaidbeds.co.uk FAO Chris so I can take a look.

Chris

Rated 5 out of 5 stars

Get Laid Beds are the real deal!

Recommended by a friend, our space Saving oriental bed from Get Laid Beds did not disappoint. Ordering from the website was easy, with examples of how your frame will look with various finishes and extras with a great price considering it is solid natural wood, the options and being made to order. Delivery was hassle free with a delivery window on your chosen day, to help you plan your day. GLB customer service made things easier when we needed to update our contact details - thanks Steven!! Really happy with our choice of frame and it looks and feels great. 5 out of 5, no notes!

June 27, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Warren,

Thank you for leaving this review it means a lot to us all!

Chris

Rated 5 out of 5 stars

We visited the showroom today and…

We visited the showroom today and bought an Oxford Bed. The sales consultant Spencer was brilliant. He welcomed us really warmly, and made sure we had the information we needed to make a decision. He was really knowledgeable, helpful and with his guidance we bought a beautiful bed. Thank you to Chris as well for pointing us in the right direction, We will definitely be back!

June 27, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Paul,

It was a pleasure to help! Thank you for taking the time to come to the showroom!

Chris

Rated 1 out of 5 stars

Mattresses are terrible quality

The beds are good, but don't buy the mattresses. Paid more than £500, after 2 years I tried to activate the warranty because the mattress became uncomfortable. With a sagging of 4.5cm, they said it was normal. I rotated the mattress regularly. No refund or exchange was offered. Stick to an Ikea mattress.

February 23, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Manuela,

I am sorry to hear this if you have not already can you please contact us at hello@getlaidbeds.co.uk FAO Chris so I can take a look.

Chris

Rated 5 out of 5 stars

Spencer was great and helped me with…

Spencer was great and helped me with ease, sorted the problem as soon as i told him what had occurred . Great service, highly recommend!

June 26, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Sami,

Thank you for this review Spencer is a star!

Chris

Rated 5 out of 5 stars

Adam & Pete were great

Adam & Pete were great - friendly, helpful and assembled everything really quickly.

June 26, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Vicky,

Thank you for taking the time to leave this review.

Chris

Rated 5 out of 5 stars

Very happy with the quality of the bed…

Very happy with the quality of the bed and Adam and Peter who delivered it were very helpful, professional and polite.

June 26, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Leo,

Adam and Pete are brilliant so thank you for this.

Chris

Rated 5 out of 5 stars

My second purchase and excellent service

I have just made my second purchase of double bed and mattress from this company, returning as I was so impressed with my first buy. From ordering to delivery with ten days and the service throught, excellent. I have been regularly updated via email, informed of delivery time via text and a knock on my front door within 20 minutes of scheduled time. The entire process has been excellent and the product, I am over the moon with, excellent build quality and definitely value for money. I would recommend this company to all family and friends, worth every penny, excellent value for money and an old school approach to customer service.

June 26, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Al,

Thank you for this review the team do such a fantastic job across the board!

Chris

Rated 5 out of 5 stars

Thank you Grace and Get Laid Beds

Thank you Grace and Get Laid Beds for a brilliant service again.
I emailed to see if i could just buy 2 new legs, to change my bed to a platform style, without the headboard.
Grace replied really quickly and sorted it all out. Polite, efficient and friendly.
The product is fantastic too, high quality and easy to put together.
Thanks so much, highly recommend this company, and Grace.

June 12, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Ian,

Thank you for such a lovely review!

Grace is a real credit to the company so this means a lot.

Chris

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