Absolutely horrible staff. The women working in this company, acting like "outreach" and "customer support" not only do not know how to communicate, but they will ghost for no reason. Never e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same negative experience as most other actual buyers. It's all a fake. My computer won't even let me download the app the camera supposedly needs to do any of what was promised because it's says it's... See more
Company replied
The lumina took a long time to arrive. The parts don’t fit together great, you really have to push them hard together, the flange kept popping off during pumping sessions, the collection cup kept unse... See more
They keep charging my debit card $24.99 a month! I do not have a subscription with these people! I have emailed them multiple times, to no avail. I don't even know who they are! Now, I will have... See more
Company details
Written by the company
Lumina is a company that produces high quality of remote work devices. Our first product is a DSLR-quality webcam with a 4k camera.
Contact info
450 Lexington Ave, 10017, New York, United States
- marcom@getlumina.com
- getlumina.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Terrible Customer Service I feel it is a Scam
Incredible! Waiting Waiting Waiting, nobody answers your questions they simply ignore you, They, they ask if you "confirmed" the sending address and still NOTHING. I backed this product because it was supposed to be a better price than when it was readily available and now you can purchase this camera in amazon with PRIME for the same price! Lets see if by getting a bad review somebody finally responds! Absolutely Terrible They have been postponing sending the camera and again NO NEWS! Do I need to do a charge-back with my credit card company? or are you going to reply and let me know by when (If ever) I will get my camera

Reply from Lumina
Ordered this a year ago
Ordered this a year ago! Never received anything but excuses!!! I've requested a refund 3 times and am just ignores. I believe this is a scam! Buyer beware!

Reply from Lumina
I purchased and have been waiting to…
I purchased and have been waiting to get Lumina since May/June timeframe. The company keeps delaying the shipment and provided inaccurate shipment date/information.
waiting for shipment since May
I am a windows user and still waiting to get shipment. Paid for this in May and it is 7 months and no sign of shipping as yet. Latest response from Lumina team is
Lumina Industries (Lumina)
Nov 5, 2021, 16:57 GMT+8
Hi Chander,
We are preparing to ship your order now. We just sent out an email asking everyone to confirm their shipping address before we ship them out. If you haven't already, please fill out the form to confirm/update your address.
Best,
Lumina Team
Are you kidding me. You do not have shipping address. Another tactic to buy time.
WHEN WILL YOUR PRODUCT BE READY ? Cancel all the orders if you can't fulfill them.
Anyone reported to the police
Anyone reported to the police? I think we can gather together thru online to charge them with proper legal actions. At least they will publish worldwide that they are scammer to avoid victim in their activity in the future. Im willing to spend more dollars to make an legal actions again them if they not fullfill this project.
Finally they send the product to my home
Just Got the product after 4 month. Looks good appearance. But need serius effort and tricky ways to install the software, since tons of bugs and problem in compatibility to my operating System.
RESPECT YOUR BACKERS
IS ADDRESSING US BACKERS HARD? JUST A SIMPLE UPDATE ON WHAT'S GOING SO WE CAN ALL BE ON THE SAME PAGE! AVOID THIS SHADY COMPANY, AT LEAST UNTIL THE INDIEGOGO SHIPMENTS BEGIN. NO UPDATES, NOTHING FOR 2 WEEKS! #SCAMMED
Fake reviews and sketchy company
This looked like a really good crowd sourcing campaign for a decent webcam (surprisingly there aren't really any on the market compared to phone cameras) but looking at the reviews here it's clear that this is a fake product, or at least very sketchy.
I was going to order one but the reviews here are clearly bots or bought and you can tell by when they were posted and the language they used such as the whole website address instead of the company name.
It's a shame as the product itself looked like something I'd want but hopefully an actual reputable company or another startup finally makes a good webcam and doesn't buy fake reviews.
This is starting to be suspicious...
This is starting to be suspicious...
No response from any email address, no support, no information, no collaboration.
Fraud?
Reviews look fishy🤥
I didnt buy this product (I was looking into), however I’m commenting on the reviews on this website. All of them are provided around the same time and with Chinese names.
I would not recommend this product solely on the fact that the company is trying to create fake reviews.
High quality webcam
Feel high quality through a lot of details. Dignified form and good technic are reasons that people shouldn’t miss.
Looks good on my laptop!
Good video quality, great features, easy to use. What matters is it looks real good on my MacBook. Neat and minimal product! Looking forward to more of their products!
Really the best looking webcam out…
Really the best looking webcam out there. 4K quality is also a plus!
The webcam looks different from the…
The webcam looks different from the other brands. It looks premium and matches my minimalist desk setup. Gonna wait for the reviews before getting them👍🏼
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







