Luna Physical Therapy Reviews 250

Terrible experience. Coming off of a back injury I had a daily Rx for physical therapy. I’m not driving yet and I would love in home services. And I control everything with my phone and apps so loved this concept. But Luna totally FAILED. I’m truly in need of medical help and I’ve been waiting two days to hear back from their “network” of experts. I even called into their customer service line to try to get help and was put on hold for 30 mins before I finally gave up. I also tried an online contact to no avail beyond standard messaging. Moving on to the next option. If you need help, my advice is don’t waste your time with Luna.

I am very pleased with my therapy and my therapist, Brady. On time every time. Kind and considerate of this 82 year old woman who just had knee surgery. I have progressed a great deal. Range of motion is great and working on strength

Had a call scheduled on 1/01 at 2:40pm
Received a text from someone saying they might be 15-20 minutes late. Never received the call. Replied by text to follow up awhile after 3pm. No response. Sent a ? mark by text. No response. Called the number and the automated voice message says they’re too busy. This has to be a scam.

My physical therapist from Luna, Janet Mueller, was highly knowledgeable and professional. She was a pleasure to work with and helped me regain my balance, reflexes, and normal walking gait quickly. I recommended her to my friends. If I ever need physical therapy again, I want to work with her.

i have come a long way and keep improving. it is great they come into the house.

Luna Therapy was referred to me by my CORE doctor, Dr. John Brown. There were no delays waiting to be scheduled, and from start to finish everything went well.

My physical therapist, Amy Luna, was always on time. Amy was always cheerful, very personable and professional and easy to work with. We had eleven sessions. Through her encouragement and instructions I was able to gain full mobility in left my arm after six months of pain and very limited use of my left arm. Thank you Amy! I would definitely refer family and friends, and would hope they received the care, and attention I received.

Kelly Reed has been a great therapist to work with. She makes sure I understand every exercise she has me do and what the results should be.

It's great having PT at my house. Seems like we get more accomplished than we would at a PT facility.

Maria is always professional, cheerful, empathetic, knowledgeable, and communicative of exactly what we are doing and why!

I was told that my mother would see a therapist at 1:00pm today. Around 2pm I noticed that no one arrived so I called in to see what was happening and I was told that the therapist didn’t want to work in my area of town. I took off from work to be with my mother who was waiting for treatment. The therapist send a message the same time of the appointment completely unacceptable. This is an unprofessional company I would not be using them in the future. The sad part is that they took all our information and we got no service. Plus if I canceled last minute I would be charged a $90.00 fee. Can I charge them one?

I really appreciate the in-home therapy that Luna offers, and Cody is wonderful! He is prompt, knowledgeable, friendly, compassionate, listens well, and devises exercises that work for me and that help me get my shoulder movement back. We have done several sessions & I have never had such a good PT before, and would recommend Luna and Cody wholeheartedly.

My name is Annie Arthur. Amy Cruz came into my life (thanks to the Core Institute/as they did all my surgeries)as I'd been suffering from my left hip for a long time. I have a lot of scar tissue due to a full lumbar fusion (2006), both hips having been replaced (2008 & 2009). With her great experience, patience and humor Amy brought me day by day Nov. 1-Nov.15 (9 visits) to a stronger, diminished pain self!

I’m waiting for my first appointment but the process of scheduling was frustrating. The intake person schedules a therapist in your area but can’t tell you if that therapist is qualified to meet your specific needs. I was also frustrated that two of the physical therapists that come up on their site who got my attention based on their profiles, were not in their system when I called to make appt and she didn’t know why. If therapists are no longer available they should be deleted off the Luna site (Dr Paul Nguyen and Dr Elaine Huddon in Dallas area.) That’s false advertising. Waiting for call back on if the therapist who is scheduled, who I didn’t see on the Luna site, is appropriate for my condition, as I really wanted Dr Nguyen but I was told he wasn’t an option because she couldn’t locate him in the system. They can’t even tell you who your therapist will be until they get your credit card information which is also sketchy. Because some of the reviews on Trustpilot are positive, I’ll see what happens and follow up to provide more details on my experience. The person who took my call seemed very incompetent…

Evan came to the house to help my mother-in-law. She is 93, can't hear and refuses to get hearing aids. Evan was really patient with Jackie. He was wonderful with her but she just refused to do the exercises. But, Evan should definitely be rewarded for being such a great sport.

I have had physical therapy 3 x's before Luna. The professionalism is fantastic. The therapist concentrates on you and just doesn't sit you in a corner and let you do the exercises alone, which has happened to me before. I would highly recommend Luna to get the job done.

My therapist is doing very well. She is very professional and always on time.

My therapist Charles was wonderful. Gave me helpful suggestions and worked hard to get me where I am. Would highly recommend your company

Very special personalized treatment in our home on our schedule.
Our therapist, ERIC, is extremely knowledgeable, professional, and very flexible on scheduling treatments.

The PT I had was excellent, unfortunately she found another job. LUNA failed to took action upon her two week notice to take action to take to get another physical therapist so that I would get the ongoing treatment I need. I learned of this we they sent me a notice stating my appt was canceled. I've have now called and they're just now started looking for someone to treat me when they knew 2 weeks ago. Does Luna really care about their Patients??

I only use Luna because the physical therapist I have used in the past now works for them. Their customer service and follow through is the worst! Messages do not get returned, it takes them over a week to call your insurance provider to get authorization for your first visit, they lie to you that they have contacted your insurance provider, and then when asked to have a manager call you back to discuss, crickets. If you dont have to use them, DON'T. Hilarious, Luna responded, that my review isn't specific enough? I think that feedback just substantiates my review. Perhaps they could respond being more specific themselves, as to what isn't specifically clear to them. Now in Luna's response, they sadly do what so many politicians do, create a new version of the truth, rather than admit their own failures. I have called my insurer more than once, they have confirmed my benefits, the referral from the doctor was specific to my existing benefits, insurer approved getting first evaluation by Luna. After seeing my negative review, they canceled my appointment. This all could have been avoided, if they had just apologized for their mistakes. But big corporations just dont do that anymore.

horrible client and front desk services. takes 1/2 an hour to take an appointment. rude, dull, and timepass staff. no respect for patient time. actually, they donot provide real services they just waste your time, money