The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... See more
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I fell twice at home, twice on the stairs recently. My balance has been getting worse and unsteady. It was amazing after a few weeks of PT guidance I started to feel the difference in my walking an... See more
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I like that they email me a reminder. However, I have had several Physical Therapists over the years, and John is my favorite! He found the cause of the painful issues I have been having right away, w... See more
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After a very aggressive session earlier in the week, today’s session was more about recovery and capturing the gains made during the week. I’m only nine days after surgery of a full knee replacement a... See more
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Company details
Written by the company
At-home physical therapy.
Contact info
6030 W. Oaks Blvd., Suite 210, 95765, Rocklin, United States
- 833-444-LUNA
- info@getluna.com
- getluna.com
4.0
Great
250 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Luna decided to add $7.50 for…
Luna decided to add $7.50 for meaningless, frivolous "concierge services" such as mileage for the therapist that the therapist does not receive among other "services" such as "weekend availability" but they never answer their phone. Luna pockets that money. If the patient refuses to pay, the cut him or her off regardless of whether they are Medicare. This is extortion.
December 14, 2025
Unprompted review
Reply from Luna Physical Therapy
Hi Julian,
The Concierge/Service Fee helps us continue offering high-quality care directly in your home. While the cost of delivering this kind of personalized service rises each year - including mileage, scheduling and clinical resources, and technology costs - insurance reimbursements have actually dropped 8%-10% since 2020 and continue to decline.
This fee supports a range of services that make your experience more convenient and comprehensive. It covers therapist travel and mileage for in-home visits, weekend and evening availability when applicable, appointment reminders and rescheduling via text and the Luna app, and access to the Luna app with exercise programs and unlimited therapist messaging. It also includes support through our Concierge hotline and the Luna app, physician coordination and insurance authorization help, communication with your physician/surgeon, and continued access to your in-app exercise plan after your care ends.
The fee is disclosed in several places to patients before any appointments take place. It is discussed over the phone during a patient’s initial scheduling, it is emailed to patients in their Benefits Verification email alongside deductible and co-pay information, and it is accepted via the Intake Form that patients fill out prior to their first appointment.
We’re committed to transparency and appreciate the opportunity to explain.
Luna doesn’t provide timely therapy.
I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.
December 8, 2025
Unprompted review
Reply from Luna Physical Therapy
Ms. Casteel, We apologize that it took a week to get a therapist to you. Sometimes, our therapists schedules are completely booked, especially if you need a specific level of care or are further out of town. Our team will reach out to you to transition your care to another therapist.
exercises seem to be working
November 12, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for the 5 stars. Keep up the good work!
Reply from Luna Physical Therapy
Thank you for sharing.
Justin was a very knowledgeable…
Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.
October 27, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.
Ashley is extremely experienced and can…
Ashley is extremely experienced and can zero in on the problem quickly and efficiently.
October 23, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for sharing your experience.
The company is a person and she's just…
The company is a person and she's just fine
September 30, 2025
Unprompted review
Reply from Luna Physical Therapy
We are thrilled to hear that you enjoyed your therapy. Thanks for your review.
I have a very dependable thorough… therapist
I have a very dependable thorough therapist that is really trying to further my improvement and giving me exercises to help along with it
September 30, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for your review!
Just what I needed
I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me
September 18, 2025
Unprompted review
Reply from Luna Physical Therapy
We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.
They are really on the ball
They are really on the ball. My therapist, Harshil, is very helpful and informative.
September 18, 2025
Unprompted review
Reply from Luna Physical Therapy
We are so pleased to hear that you are enjoying your therapy.
Rick, my Physical Therapist
Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.
September 16, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for your review!
Alex our Physical Therapist is…
Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!
September 16, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for sharing your feedback! We love reading it!
THEY STOLE MONEY OUT OF MY ACCOUNT
Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away
September 6, 2025
Unprompted review
Reply from Luna Physical Therapy
Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at info@getluna.com, or call us at 877.390.6659 (option 3 for billing.)
Mitch is a great therapist
Mitch is a great therapist. He is always on time. I am very happy with him.
August 27, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for posting your review.
This company is not professional
This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.
August 26, 2025
Unprompted review
Reply from Luna Physical Therapy
Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email info@getluna.com with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.
I see improvement in my physical…
I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you
I am happy with my technician and her focus and attention.
August 26, 2025
Unprompted review
Reply from Luna Physical Therapy
Thank you for sharing your experience with Luna.
Consistently excellent
Consistently excellent. I am improving day by day
August 15, 2025
Unprompted review
Reply from Luna Physical Therapy
Glad to hear this. Thank you for sharing your experience.
Because I start recovering more quickly…
Because I start recovering more quickly with my therapist and he is doing great over all with my need.
August 14, 2025
Unprompted review
Reply from Luna Physical Therapy
We wish you all the best in your recovery!
Reply from Luna Physical Therapy
Thank you for your review.
Reply from Luna Physical Therapy
Wonderful to read! Thank you.
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