Luna Physical Therapy Reviews 250

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company, particularly praising the staff for their professionalism, knowledge, and empathetic approach. Customers consistently highlight the excellent service, noting the convenience of in-home therapy and the positive impact on their recovery and confidence. Many appreciate the therapists' punctuality, clear explanations, and dedication to patient well-being, making the experience enjoyable and effective. However, some people were dissatisfied with the payment and billing practices, citing unexpected charges, lack of transparency, and issues with insurance coverage. There were also concerns about being charged for services not received, and instances where therapy was denied due to refusal to provide credit card details upfront. A few other people also felt that the company's communication regarding costs was unclear, leading to confusion about the actual price per session.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers highlight positive aspects of service, particularly the convenience and effectiveness of in-home... See more

Payment

Users describe negative interactions with payment, with many reviewers expressing dissatisfaction with... See more

User experience

Consumers find the user experience to be positive, with many appreciating the new and effective exercises... See more

Price

Customers had ambiguous experiences with price, with many reporting unexpected and higher charges than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... See more

Company replied

Rated 5 out of 5 stars

I fell twice at home, twice on the stairs recently. My balance has been getting worse and unsteady. It was amazing after a few weeks of PT guidance I started to feel the difference in my walking an... See more

Company replied

Rated 5 out of 5 stars

I like that they email me a reminder. However, I have had several Physical Therapists over the years, and John is my favorite! He found the cause of the painful issues I have been having right away, w... See more

Company replied

Rated 5 out of 5 stars

After a very aggressive session earlier in the week, today’s session was more about recovery and capturing the gains made during the week. I’m only nine days after surgery of a full knee replacement a... See more

Company replied


Company details

  1. Physical Therapy Clinic

Written by the company

At-home physical therapy.


Contact info

4.0

Great

TrustScore 4 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Working the recovery plan

After a very aggressive session earlier in the week, today’s session was more about recovery and capturing the gains made during the week. I’m only nine days after surgery of a full knee replacement and I’m already way ahead of where I thought I would be in recovery. I’m walking without assistance, refining my gait, and moving onto the challenges of going down staircases in a normal manner. What I most enjoy about working with Michail is that we have a plan and we work the plan and can measure the results.

June 27, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you Mr. Fritzson for sharing your experience. We wish you all the best in your recovery!

Rated 5 out of 5 stars

Great Service

Great Service! My Physical Therapist, Sherif is wonderful! He explains everything regarding his treatment plan in depth and he answers all of my questions to my satisfaction. He is very knowledgeable in his craft and he is very passionate about what he does.

I would not have been able to go outside of my home for Physical Therapy due the hours that I work.

Luna was a GOD send as they have flexible hours throughout the week to accommodate the patient. I highly recommend!

June 14, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for sharing, Ms. Ramsey. We wish you all the best in your recovery.

Rated 5 out of 5 stars

Luna has been beyond my expectations.

Lucy Church has made my experience delightful! And she brings her positive attitude to each of our sessions. Her knowledge is paramount compared to my other PT experiences.

June 24, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for sharing your experience with Luna.

Rated 5 out of 5 stars

Good, attentive care…

Johnny arrived after needing to find better parking here. I believe I can help him next time. He was prompt and did a professional job of assessing my heightened pain this week after a corticosteroid shot into a vertebrae this week. He was very good at reassessing and finding the right treatment for my comfort and care. I was very appreciative. He is very knowledgeable.

June 24, 2025
Unprompted review
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Reply from Luna Physical Therapy

Thank you for your review.

Rated 5 out of 5 stars

Cortney

Cortney, my therapist was very professional and very skillful of a job and she was always on time. She got me up and moving and ready for my two weeks check up , I can go to doctor with cane instead of a walker, really appreciate her. She was awesome.

June 24, 2025
Unprompted review
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Reply from Luna Physical Therapy

Wonderful progress. Thank you for your review.

Rated 5 out of 5 stars

Professional, knowledgable therapist

My therapist, Kelvin, is very professional, and very hands on. He arrives on time and has all the equipment with him to allow the therapy session to flow smoothly. He is knowledgable, informative, and very well spoken. It’s been a pleasure to have him as my in-home therapist.

June 13, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for sharing your experience with Luna.

Rated 5 out of 5 stars

Alisa is awesome…she gets dad moving…

Alisa is awesome…she gets dad moving every time she is here

And super professional, with a kind side that makes him wanting exercise

June 21, 2025
Unprompted review
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Reply from Luna Physical Therapy

This is wonderful to read! Thank you for sharing.

Rated 2 out of 5 stars

The $7.50 that’s charged “EVERYTIME” I…

The $7.50 that’s charged “EVERYTIME” I have a session with a therapist is very unfair. Especially when um they are already being compensated from my insurance.

June 20, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

The Concierge/Service Fee helps us continue offering high-quality care directly in your home. While the cost of delivering this kind of personalized service rises each year - including mileage, scheduling and clinical resources, and technology costs - insurance reimbursements have actually dropped 8%-10% since 2020 and continue to decline.

This fee supports a range of services that make your experience more convenient and comprehensive. It covers therapist travel and mileage for in-home visits, weekend and evening availability when applicable, appointment reminders and rescheduling via text and the Luna app, and access to the Luna app with exercise programs and unlimited therapist messaging. It also includes support through our Concierge hotline and the Luna app, physician coordination and insurance authorization help, communication with your physician/surgeon, and continued access to your in-app exercise plan after your care ends.

We’re committed to transparency and appreciate the opportunity to explain.

Rated 5 out of 5 stars

The Physical Therapist, Christopher Burton

The Physical Therapist, Christopher Burton, is very
attuned to the effect the therapy is having on me.
He is very professional and creative with the choices
he makes to get the best results.
Arlyne Liebrand

June 18, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for reviewing.

Rated 5 out of 5 stars

Outstanding Experience with Luna!

Luna Physical Therapy was a game-changer for me. The convenience of having a licensed therapist come to my home made it so much easier to stay consistent with my treatment. On top of that, the therapy itself was top-notch—I saw real improvement faster than I expected. Highly recommend Luna to anyone looking for effective, convenient physical therapy with excellent results!

June 18, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for your 5 star review!

Rated 5 out of 5 stars

Christina Fontanez

Christina Fontanez is fantastic. We feel we are very lucky to have Christina as the therapist assigned to us. I am not sure fantastic really is the best word to describe Christina. She is really unbelievably great!

June 17, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Wow, thank you for this review! We're so pleased to hear that you're enjoying your therapy.

Rated 5 out of 5 stars

Clear instructions.

Clear instructions.
Specific reasons for the exercise.
Targeted areas discussed.
Pleasant experience.

June 17, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for your review.

Rated 5 out of 5 stars

In home physical therapy

Contact and scheduling was easy and timely. My therapist is awesome. She’s mindful of my needs and addresses them accordingly. She’s teaching me to improve every session. She has done wonders for me. Communication from this company is extremely helpful.

June 16, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for your review.

Rated 5 out of 5 stars

Post op hip replacement

Right from the start with scheduling, attention was paid to my needs with time of day. My therapist, Jean Sun, has been great. She incorporates massage in with exercises, listens to my concerns and addresses them, wonderful suggestions for accommodating my weak areas. The app makes things easy with showing exercises, scheduling, communicating. Both my husband and I have had both hips replaced and this company and therapist has been the best in terms of therapy and communication.

June 12, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Thank you for sharing such a comprehensive, wonderful review. We wish you all the best in your recovery!

Rated 5 out of 5 stars

Robert is great!

The therapist is doing a fantastic job of assessing my wife's needs and limitations. Range of motion is improving and muscle spacicity is reducing.

June 10, 2025
Unprompted review
Luna Physical Therapy logo

Reply from Luna Physical Therapy

Wonderful progress. Thank you for sharing your feedback.

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