Maple Reviews 9,213

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,569 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the fast and efficient service. Customers appreciate the professional and courteous staff, who are often described as helpful and knowledgeable, making the overall user experience very positive. Many people praise the quick response times, allowing them to connect with a doctor or nurse practitioner rapidly and receive timely care, often from the comfort of their home. However, some people were dissatisfied with the customer service, citing issues with unverified health cards, lack of follow-up, or abrupt consultation endings. A few other people also felt that the service might not be suitable for complex or long-term care, suggesting it's better for routine matters.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its convenience, speed, and professionalism,... See more

Staff

People report positive experiences with staff, consistently describing them as polite, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease, speed, and convenience of the... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease and speed of connecting with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly fast service. Friendly and Professional service. Very easy to get through the whole process. I would highly recommend for anyone in my situation with no family doctor this is your answer for... See more

Company replied

Rated 5 out of 5 stars

I was so thankful that my daughter received help for her cough. Dr. Takla responded quickly and was very courteous and professional. He prescribed an antibiotic and it was sent to our pharmacy. Amazin... See more

Company replied

Rated 5 out of 5 stars

Quick, easily accessible, simple to use. Great care, with excellent knowledge provided re my primary concern. Felt it is a great tool for folks both with and without family doctors. Of course es... See more

Company replied

Rated 5 out of 5 stars

They usually do not take too long to get back with some information and I am able to have my prescriptions sent to my pharmancy the same day. Just wish we did not have to list the other prescription... See more

Company replied


Company details

  1. #3 of 7 best companies in Medical Clinic
  2. #1 of 1 best companies in Dermatologist
  3. #1 of 1 best companies in General Practitioner
  4. #1 of 1 best companies in Psychiatrist
  5. #1 of 1 best companies in Psychotherapist

Written by the company

With Maple, you can now see a doctor anytime, 24/7. Online consultations with Canadian-licensed doctors and nurse practitioners for medical advice & treatment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 5 out of 5 stars

The LP texted late at night to tell us…

The LP texted late at night to tell us it was too late where we live to disturb my husband and actually didn’t want us to fall out of the queue so she set a morning time that would work and she was indeed on time for that appointment. Well done maple

April 27, 2026
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Reply from Maple

Hi Linda, thanks for taking the time to share your experience with us. Please reach out to us at getmaple.ca/contact-us/ so a member of our team can look into this issue for you. We're here to help.

Rated 5 out of 5 stars

It was pretty easy and quick

It was pretty easy and quick. I got my prescriptions filled with no problems.

April 28, 2026
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Reply from Maple

Thanks for the review, Tina. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

It quick and easy to get help or…

It quick and easy to get help or service, definitley recommending maple to other people

April 27, 2026
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Reply from Maple

Thanks for the review, Tyler. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

Amazing, respectful service!!

I was googling pneumonia symptoms and a suggestion for Maple came up. I was too ill to visit the hospital one hour away to sit and hope to see a dr.
Within one hour I had registered, spoken with a real doctor and had 3 prescriptions on way to my drug store. Amazing service.
This saved me a day in a outpatients roomful of anxious, angry, impatient sick people. As well as several hours of travel, when I shouldn't be driving. I am most grateful.

April 25, 2026
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Reply from Maple

Thanks for your thoughtful feedback, Joanne. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

I love being able to use Maple

I love being able to use Maple. The service is so fast and efficient and the best part is that I don't have to go and wait around in a doctor's office ro walk in clinic when I am sick and need to rest. I would highly recommend Maple to everyone!!

April 27, 2026
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Reply from Maple

Thanks for your thoughtful feedback, Kristen. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Highly recommended for the convenience

So far my experience has been positive. For minor issues its a quick way to get a prescription. Highly recommended!

April 27, 2026
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Reply from Maple

Thanks for your feedback Kris. We're so happy you enjoyed using Maple and were able to get your prescription so quickly. Sending healthy wishes.

Rated 4 out of 5 stars
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Reply from Maple

Thanks for your review, John. Response times depend on the service requested and the province you're in at the time of the request. On-demand requests are answered as quickly as possible by available providers to ensure you get the care you need when you need it. During busier periods, we appreciate your patience and if you need non-medical assistance while waiting you can always reach out to our team at getmaple.ca/contact-us/. We're here to help.

Rated 5 out of 5 stars

Great, again.

Didn't have to wait too long. Dr. was pleasant and responsive.

April 26, 2026
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Reply from Maple

We love to hear this. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 5 out of 5 stars

Better care than at the hospital

I got better care from Maple than I did going to urgent care on Wednesday. The hospital did not give me enough pain meds for my shingles and the NP gave me an RX right away. Her care was more polite, more positive and faster than at the hospital. I will always use Maple first before going to urgent care. Thank you! You’ve made my life easier. I can’t believe this amazing type of care exists.

April 25, 2026
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Reply from Maple

We love to hear this, Megan. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 5 out of 5 stars

The speed and professionalism & just…

The speed and professionalism was just amazing after spending hours driving around trying to get a prescription a Pharmacist told me I needed for an infection but couldn't prescribe it herself and then another Pharmacist told me about Maple.All went great after getting in touch with Maple.Thank you.

April 23, 2026
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Reply from Maple

Hi Gerard, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Very easy to use and fast replies

Very easy to use and fast replies. I’d definitely recommend this service to others.

April 25, 2026
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Reply from Maple

Thanks Erin, we’re so happy you enjoyed your experience on Maple! Healthy wishes.

Rated 5 out of 5 stars

Got prescription

Getting in to see a doctor the traditional way — whether through an appointment, clinic, or emergency visit — proved incredibly difficult. Being able to consult a doctor online almost instantly and walk away with the antibiotic prescription I needed was a game changer. Highly satisfied.

April 24, 2026
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Reply from Maple

Thanks for the review, Jay. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

Needed medical advice and care tonight!

Tonight I needed to consult with a doctor about coming off of a certain medication and the whole experience was really good. Before I had the consultation with Dr. Mboma I was asked a lot of questions to get a very accurate assessment and understanding of my medical history and condition. I was then asked to sign on because a doctor was able to consult with me at 9pm my time and was able to help me and discuss with me a thorough plan of action and then he wrote me a prescription for tapering off the medication at a compounding pharmacy in the city at area where I live. I appreciate how thorough, knowledgeable, professional and helpful Dr. Mboma was. I would recommend Maple to anyone. I’ve had nothing but good experiences the both times I’ve used this online medical system.

April 24, 2026
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Reply from Maple

Thanks for your feedback Jennifer. We're so happy you enjoyed using Maple and were able to get your prescription so quickly. Sending healthy wishes.

Rated 5 out of 5 stars

I had such a great experience using…

I had such a great experience using Maple! The consultation was quick and smooth, and I was so happy to meet a kababayan 😊 Dr. Ang was very kind, friendly, and professional. She made me feel comfortable right away and explained everything clearly. I was able to get my prescription easily without going in person, which was super convenient. I really appreciate her help highly recommend!

April 25, 2026
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Reply from Maple

Thanks for your thoughtful feedback, Danica. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Needed a prescription renewed

Needed a prescription renewed and was very pleased with the short wait to be connected with a Nurse Practitioner, who was able to prescribe the renewal.

April 23, 2026
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Reply from Maple

Thanks for your feedback Heather. We're so happy you enjoyed using Maple and were able to get your prescription so quickly. Sending healthy wishes.

Rated 5 out of 5 stars

Very helpful

Was a 2 hour wait but was still faster than an er room. Being able to wait in your own home is great. Communication was easy and very they were very helpful.

April 22, 2026
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Reply from Maple

Thanks for the review, Tama. We’re so happy you enjoyed your experience on Maple! Healthy wishes.

Rated 5 out of 5 stars

Quick appointment turn around and felt heard.

The wait time as very short and the dr was thorough and understood what I was communicating. I felt heard, and received a plan moving forward to treat my little one without having to sit in a waiting room or miss time at school.

April 21, 2026
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Reply from Maple

Thanks for your feedback, Sally. We're so happy to be able to help people access healthcare whenever and wherever they need it. Sending healthy wishes.

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