Excellent, can't fault anything about it. Had five+ separate successful grows. Had an issue with a dry bag which was replaced straight away. The self healing ports are better than other pre sterili... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely first rate customer service and after care, they have contacted me several times to check on progress and are super quick to respond and answer all questions. My first attempt I got sone... See more
Super clear site and instructions. First order worked perfectly (a relief after I had failed many times using other means). Second one didn’t work so well, but they sent a replacement with no fuss. Wo... See more
Contacted the company over a problem (contaminated) no reply after 4 emails.So it seems there Guarantee is worthless. Edit,I have since managed to contact the company apparently mix up over emails.... See more
Company replied
Company details
Written by the company
We build simple mushroom grow kits.
Contact info
Unit 100, Jam Studios, The Biscuit Factory, 100 Drummond Road, London, SE16 4DG, London, United Kingdom
- hello@getmentis.com
- getmentis.com
Great product
Great product, instructions are easy to follow and delivery is super quick!
December 4, 2023
The best customer experience
Couldn't recommend these guys enough! Full support all of the way.
December 4, 2023
Great product and service!
The toolbox itself is very easy to use and set up and the instructions provided are simple and clear.
The customer service has been excellent couldn't recommend enough!
November 27, 2023
No reply
Contacted the company over a problem (contaminated) no reply after 4 emails.So it seems there Guarantee is worthless.
Edit,I have since managed to contact the company apparently mix up over emails.
They also validated there Guarantee.
November 14, 2023
Unprompted review
Reply from mentis
Hi Matthew, your email address isn't working.
We have replied to every one of your emails, but we receive this message: https://drive.google.com/file/d/1ET1uoAftWFPA6D1JB7U329_E18Xn_xcY/view?usp=sharing.
Based on your other Trustpilot reviews, it looks like you have had this issue with multiple companies.
Please provide a new email where we can contact you, and we will happily replace your grow bag.
Great experience
Order promptly dispatched.
Company very helpful throughout the growing process.
The kit has already paid for itself as I have grown mushrooms that would have cost well over £100 in the store from just one grow bag.
November 12, 2023
Great product!
I commemorate very quick and reliable customer service to make my purchase a very personable one. No issues at all with the product and set up and growth of my mushrooms was an easy and straight forward process. Shipping was on time and i have no complaints.
August 23, 2023
Foolproof fungi growing
This is a great, affordable and beginner-friendly way to try your hand at growing all sorts of fungi at home. The step-by-step instructions are great, too.
August 20, 2023
Super simple
Super simple, quality product. Quite literally does what it says on the tin!
Excellent communication with the company if you have questions to ask, too.
August 14, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.