Getmyboat Reviews 435

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing helpfulness and professionalism, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and accommodating approach. Reviewers are particularly impressed with the ease of use of the website and app, and the overall smooth user experience. However, some customers also noted issues with the booking process, including last-minute cancellations by boat owners, issues with additional charges or discrepancies in final payment, and difficulties with communication regarding exact pick-up locations. A few other people also felt that the filtering features on the platform could be improved for better search functionality.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight excellent... See more

User experience

Customers generally report positive experiences with the user experience. Many found the app and website easy... See more

Booking process

People report ambiguous experiences with the booking process. While some consumers found the rental process... See more

Location

Reviewers mention positive feedback about location. Many customers enjoyed the beautiful scenery and found... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy to use the app. We got the perfect boat for 7 of us to go offshore to scatter my mom’s ashes in the Gulf of America. Everyone enjoyed the experience that also included photo ops with a pod... See more

Rated 5 out of 5 stars

I booked my granddaughter birthday party yacht through Getmyboath. I have had really bad experiences with yacht. But Getmyboath helped me in professional way. They fully refunded amount. Thank... See more

Rated 5 out of 5 stars

The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more

Rated 5 out of 5 stars

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more


Company details

  1. Boat Rental Service

Written by the company

With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!

Boating Together, Everywhere

Written by the company

We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.

Award-Winning Customer Support

Available 24/7, All Around the World

Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com, or by phone at +1 (818) 927-2148.

Contact info

Make it a Boat Day

The world's biggest and best boat rental and yacht charter marketplace

4.4

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was a great experience

It was a great experience. I am 83 and I rented the pontoon when my 62 year old son/wife and grandkids ( in their 30’s) came to visit. I live at Traditions at Solana (the old folks home) and thought a picnic on White River sounded like fun. The owner of the boat is an amazing man who was so nice and made it very easy to rent the boat and gave us interesting information about white River. It’s a great experience for an older person to share with their children and grandchildren.

July 28, 2025
Rated 1 out of 5 stars

Total scam of a website

Total scam of a website. They allow "captains" to list whatever boats they want and show full availability. Then after you pay the "captain" does a bait and switch and says the is not available. They offer another boat that is smaller AND more expensive. Then when you contact customer service for getmyboat they say they can refund you in 5-10 business days....so now I'm out $1500 for that time or keep sifting through a bunch of scammy captains.

August 4, 2025
Unprompted review
Rated 4 out of 5 stars

easy to use

easy to use, owner was great in regards to the boat rental and instructions

July 14, 2025
Rated 1 out of 5 stars

Boat owners can be shady

We booked a boat for 4th of july. The hours we wanted were more expensive but we didn't know this cause the inquiry and quote we got back was for a different price but upon messaging the owner said to bring cash for the extra. We ended up canceling cause it felt shady. But cause we were trying to plan this in under the 10 day refund windiw we still got charged the partial payment of 372. We sent screenshots of the owner trying to get us to book outside the app and they still wouldn't refund. Do not recommend.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Useless scammers

We don't need another platform service that takes zero responsibility but takes your money. Horror stories upon horror stories of people getting canceled on last second not being refunded and get my boat having absolutely zero liability for anything. Just another group of useless losers who want to make money off of other people.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Lake Day!

We had an amazing day on the lake! They answered all our questions in advance, helped suggest an amazing Captain. Thank you Joe! And the boat was beautiful and clean!

July 14, 2025
Rated 5 out of 5 stars

10/10 HIGHLY Recommend

Our experience was nothing short of amazing. The host, Michael, was very helpful and made sure we enjoyed ourselves. Will be booking again soon!

July 5, 2025
Rated 5 out of 5 stars

Good

Good good good

July 7, 2025
Getmyboat logo

Reply from Getmyboat

Thanks so much for the 5 stars, Bryan!

Rated 2 out of 5 stars

They hide the cost of fuel and the…

They hide the cost of fuel and the charge a ridiculous hourly fee of $18 no matter how much you use fuel. So if you rent a boat for three hours and use only 6 or 7 gallons they charge $48!!!!

July 14, 2025
Rated 1 out of 5 stars

Jesse totally fleeced me on getmyboat.com

I booked a yacht tour via "jesse" in toronto for my wife's 40th birthday. I had 15 of her girlfriends, including 2 pregnant women. It was the most bewildering "experience" and he thoroughly scammed me.

I vetted the website, getmyboat.com and jesse's profile, which seemed very good. He had 4.9 stars and many good reviews.

When the day of our tour came, jesse's yacht came to pick us up in trillium harbor. He was strangely followed by a small black boat. The four men on the small boat all wore all black uniforms that read "security" on them.

As soon as this boat pulled up behind jesse, his boat immediately turned around and pulled out of the harbor, never to return. He left 15 moms including pregnant women totally stranded in 33 degree heat.

The men in the small boat then strangely also tried to sell me a yacht tour. They told me they were the "security" for the marina and reported to the police.

I then called the toronto harbor police. They informed me that jesse is an unlicensed yacht operator without docking permits in the city. The second boat is a rival company that seeks to film Jesse. They wish to catch him doing something illegal with footage so he can get fined or more.

Jesse was not even remotely apologetic later. He was upset when I gave him a one star review because he said it was unfair since we didn't get on the yacht. I will remind him again - getmyboat.com asks me to rate my "experience" with jesse, not the "boat ride".

If you book with jesse, there's a chance that he will not pick you up at all because what he's doing is completely illegal. And he's completely unlicensed and unsafe. Trillium harbor/coronation park mini harbor (beside national yacht club and the closed ontario place) doesn't even allow passenger pickups. Want proof - you can look at the signs yourself. Beware of "Jesse."

July 10, 2025
Unprompted review

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