Super easy to use the app. We got the perfect boat for 7 of us to go offshore to scatter my mom’s ashes in the Gulf of America. Everyone enjoyed the experience that also included photo ops with a pod... See more
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Review summary
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Reviews shaping this summary
I booked my granddaughter birthday party yacht through Getmyboath. I have had really bad experiences with yacht. But Getmyboath helped me in professional way. They fully refunded amount. Thank... See more
The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more
Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more
Company details
Written by the company
With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!
Boating Together, Everywhere
Written by the company
- We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.
Award-Winning Customer Support
Available 24/7, All Around the World
Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com,
or by phone at +1 (818) 927-2148.
Contact info
Menlo Park, United States
- +1 (818) 927-2148
- support@getmyboat.com
- getmyboat.com
Make it a Boat Day
4.4
Excellent
435 reviews
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to use app and responsive…
Really easy to use app and responsive boat owners.
June 2, 2025
Extremely easy to use website
Extremely easy to use website, wonderful users. Definitely using again in the future!
June 2, 2025
Horrible for commercial operators
As a commercial boat tour operator, it's imperative to have open lines of communication with customers. Get My Boat hates this and blocks this and threatens with removal if you try to send ANY contact info or company identifiers out of fear they won't receive their slice of the pie. This is designed for bareboat Charters, a great many operating illegally with little checks and balances, leaving the Charterer in legal jeoordy. Currently working with many OTAs that's integrate with Fareharbor, the paid out commission issue/concern is easily resolved but this platform isn't really supportive of legitimate, commercially licensed and insured actual businesses. They create more headache and difficulty than any potential benefit. There are better platforms for commercial operators with less drama.
🚨 BEWARE OF ILLEGAL CHARTERS 🚨
There are lots of them everywhere, especially in South Florida and when you see a boat that takes more than 6 passengers, you need to start asking questions.
Know the difference before you book your next day on the water. Don't forget to ask to see the Captain's license and business licenses.
Florida is a paradise for boating — but not all charters are created equal. The U.S. Coast Guard and Homeland Security are cracking down on illegal charter operations that put passengers at risk. We operate fully licensed commercial charters, which means we follow strict federal regulations to ensure your safety, security, and peace of mind.
But not all boats you see advertised on social media or booking sites follow the rules. Many "bareboat charters" are being offered illegally — and most customers don't even realize it. A true bareboat charter requires:
✔️ The renter to have full control of the vessel
✔️ The renter to choose and pay the captain independently
✔️ The vessel to be properly insured for bareboat use
✔️ A maximum of 12 passengers
❌ No crew, fuel, food, or itinerary can be included by the owner
If the owner provides the captain or any services — it’s not a bareboat. It’s illegal. And your voyage could be shut down by law enforcement on the spot.
📲 Download the Coast Guard Investigative Service (CGIS) app to report suspicious activity.
June 14, 2025
Unprompted review
Reply from Getmyboat
Hi Matt,
Thank you for sharing your concerns.
Getmyboat supports both recreational and commercial operators — including fully licensed, insured businesses like yours. We understand how important direct communication is for managing bookings, and while we restrict contact info initially to ensure security and fair use, our goal is not to limit business — it’s to protect renters, ensure compliance, and maintain trust across the platform. We do welcome communication via our real-time in app messaging system for communication, and open communication once a booking is confirmed to ensure everything goes smoothly.
Regarding bareboat charters, we agree: illegal operations pose serious risks. That’s why we vet listings and educate both owners and renters about the clear distinctions and requirements under U.S. Coast Guard law. We appreciate your reminder to customers to verify credentials — it’s a message we actively promote. We have a direct relationship with the USCG and built tools to improve the safety of bareboat charters with their blessing.
If you're open to it, we’d welcome the chance to connect and better understand how we can improve the experience for commercial operators like you. We did request your contact information from TrustPilot but have been advised that you have not responded to them to provide contact details.
— Getmyboat Customer Support
Take your money before confirming…
Take your money before confirming availability and leave you out to fight to get your refund. 30 days later no boat and no refund
May 1, 2025
Unprompted review
Very easy and convenient
Very easy and convenient. Good communication from all service providers.
May 26, 2025
Great experience
Great experience! Captain was very professional and accomodating. Helped make a great day!
June 2, 2025
The crew was amazing!
The crew was amazing, and the boat was gorgeous! This was definitely a highlight on our trip in Portugal. Would highly recommend!!
May 26, 2025
Highlight of the vacation!
Ron and Brax were awesome. Great communication and easy pickup drop off by the cruise ships!!! Amazing seeing the islands around Nassau!
May 20, 2025
Getmyboat led me to the best CAPTN GARY from YOLO who…
Getmyboat led me to Gary from YOLO who made our day one of the best ever!!!
The platform is reliable and professional.
May 19, 2025
The crew was AMAZING
The crew was AMAZING! The boat was even better in person than in the photos. We had 9 girls and there was plenty of room for us all. I would absolutely book this crew and boat again.
May 12, 2025
Jason seemed very racist with his ad
Jason seemed very racist with his ad. When he learned that I was black, he declined. “No wigs, no weaves…. Like sir who are you referring to?
May 19, 2025
Unprompted review
Very easy to use
Very easy to use, accurate depiction of trip. Overall very happy and will recommend
May 12, 2025
We had a great time with Curtis!
May 5, 2025
Amazing experience!
Trust worthy, accommodating, affordable, respectful, reliable. Would highly recommend and will definitely be using them again!
April 21, 2025
Great boat outing
Easy to book. Our skipper was top-notch and made the cruise perfect.
April 19, 2025
The communication was very good and…
The communication was very good and boat owner was great.
April 28, 2025
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