GetMyDrivers logo
Visit website

GetMyDrivers Reviews 237

•
TrustScore 4.5 out of 5

4.5

Software Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning that the app did not work for their situation and created other issues. A few other people also felt that the initial contact with the company was focused on selling services rather than directly assisting with their problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their politeness, patience, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, consistently praising the tech support team for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

User experience

Users describe positive interactions with the user experience. Many found the process easy to understand and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had downloaded an app to assist me with a problem. Unfortunately this app did not work for my situation and created other issues. I tried to uninstall it but it had many other items with it and co... See more

Company replied

Rated 5 out of 5 stars

Kirby understood my issue and had me show him the problem I was having with Google Chrome responding slowly. We did the same steps in Edge with no latency. He then went into Google Chrome to have th... See more

Company replied

Rated 5 out of 5 stars

The technician, James, took care of an issue that we could not have possibly done ourselves. He went beyond what we explicitly requested to quickly take care of a related matter with some settings tha... See more

Company replied

Company details

  1. Software Company
  2. Computer Service
  3. Computer Support and Service Company
  4. Software Vendor

Written by the company

GetMyDrivers specializes in comprehensive computer support, focusing on driver updates and installations. As a premier certified driver updater, we ensure your PC runs smoothly by seamlessly updating graphics, printer, and audio drivers with our top-tier driver update software. Our flagship product features a powerful driver updater tool that automatically scans and identifies outdated or missing drivers, offering a one-click "Update All" for optimal system performance. Trust GetMyDrivers for reliable driver help, enhancing your computer's security and efficiency in today's fast-paced tech world.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great and knowledgeable People to work with!

I had spoken to a specialist yesterday 9-8-2023, and he said he wasn't able to fix what I needed and that a specialist, with experience with my problem would CALL me back to fix it and Guess what? They did as they said they would. Jefferey. called and was very patient with me and addressed all of my concerns.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

You have great technicians at your company that can help you with your computer problems

I gave him (Don Yloisus M. Lorenzo) a list of my problems. He went to work explaining what he was doing & why - very clearly and spoke to my level of understanding on how he was going to fix and check out everything on my computer. He was very knowledgeable and in making me aware of how to stay out of trouble in the future. He educated me on how to update my old computer & what to watch out for when I was ready to buy a new computer. He is a great person to have on your staff of technicians. He represents the feeling of security and safety in dealing with your company. I am very happy with the service he performed in fixing my computer. Do not lose this type of person, he is a rare type. He has a great personality and is very professional in a friendly way.

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

Activation Key Sent Never Ever works day after day of getting a new one.

Absolute scam. Don't do it. I got an activation key on 8/22/2023. One day later I start seeing Activate Now during the scan but didn't realize all that was happening was a scan. I kept seeing the same scan results for over a month and finally contacted Tech Support and 4 times now the tech has given me a new activation key and for the 5th time the key lasts just 1 day and back on the phone again. I tried to cancel and was told Tech Support would have to take care of it. Billing is too busy to help? Between this and problems with MycleanID I'm thinking this company gets your money and try, just try to get a fix and forget any money back.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

You're the best!

US Tech Support Gave me Christine Palizer to help me with an issue I was facing with my ancient, slow desktop. I have enjoyed using SMUD for a few years and the PC needed some updating. Christine suggested getting the newer SMUD subscription for 2024, which now had several updates which would benefit the PC. I took her advice, bought the latest, she installed it, and fixed an astounding number of issues—14, to be precise. Ran a scan, fixed two issues, then installed SMUD into the Surface 3 tablet, and fixed some issues there. I am most grateful to have had this impressive level of help from Christine, and I thank her for her patience, focus, and dedication; systematically working through each area, explaining what she was doing, finding, and fixing and provided me with certain tips to keep my desktop running smoothly. She also suggested I call for a tune-up more frequently than I had been doing to date. I would highly recommend Christine of SMUD to everyone, including friends and family. Thank you, SMUD. You're the best!
Betty W-K

September 4, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look