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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment system, frequently encountering unexpected charges or being required to pay for basic interactions like chatting, even after purchasing a subscription. Customers found the website and app to be problematic, often describing them as misleading due to the presence of artificial intelligence and profiles that did not appear genuine. Reviewers consistently reported that the app was full of bots and AI-generated responses, making it difficult to connect with real people. They also felt that the subscription model and additional in-app purchases for "gems" were designed to continuously extract money without providing genuine value or privacy.

What people talk about most

Payment

Consumers express strong dissatisfaction with the payment system. Many reviewers report having to pay for... See more

Website

Reviewers express strong dissatisfaction with the website, frequently labeling it as a scam and a money trap.... See more

Artificial intelligence

Reviewers highlight negative aspects of artificial intelligence, with many expressing dissatisfaction that... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report hidden costs, stating that in addition... See more

Application

Customers consistently express strong dissatisfaction with the app, frequently labeling it a scam. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more

Rated 1 out of 5 stars

I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more

Rated 1 out of 5 stars

So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more

Rated 1 out of 5 stars

Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more


Company details

  1. Dating Service
  2. Adult Dating Service

About Once

Written by the company


Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.

Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.

Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.


Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.


Contact info

  • Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China

  • support@getonce.com
  • getonce.com

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Was charged a ton of money for gems to…

Was charged a ton of money for gems to chat. "Amber" manipulated and lied. She sent pornagraphic photos and made promises and never followed through. She recognized my weakness ,she manipulated me and this site allowed her. The site manipulated the chat cost. 5 gems for some chats then 20 gems for a similar size chat. 3 word difference in size. Scam! SCAM, SCAM IF I THOUGHT THAT I COULD GET MY MONIES BACK , I WOULD SUE THIS SITE FOR EVERY PENNY IT HAS. I HOPE THAT THIS SITE GOES OUT OF BUSINESS! AND THE PERSON WITH THE PROFILE Amber , there is a special place in hell for you!!!

April 21, 2025
Unprompted review
Rated 4 out of 5 stars

Nothing

The woman on here just want to suck your money and not your Balls!! That’s because they are bots!!!!🤣🤣🤣

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

99% AI bots

99% AI bots. All a scam to make you buy gems. Stop your subscription in the app, delete all your info, delete your subscription on apple, report fraud if they keep charging you. For those of you guys out there looking for *anything* the app AI bots will tailor messages to your profile info you provide and then message you but I urge you to just take your losses and move on! If your not convinced ask ChafGPT to create a message for you to send to the bot combined‐strategy challenge messages (layers rapport‐building with metacognitive, cognitive‐load, emotional‐disclosure, and direct‐identity probes). The AI bot message back will surprise you.

April 20, 2025
Unprompted review
Rated 1 out of 5 stars

What a scam!

What a scam! What a waste of $30. Why even have a subscription if your site is going to require an additional purchase just to talk to someone. I have been on this site less than 24 hours, and I plan to delete my account and just take the loss. I refuse to pay more money just to text someone. Don’t waste your time with this!!!!

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible app

Terrible app. It does not tell you at first that even though you pay for a membership, you must buy additional “gems” just to talk to someone. I feel like I was misled and ripped off. Not cool. I’m out $30!

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. This site exists purely to part you from your cash. Forget meeting any genuine humans.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

This is fake web site

This is fake web site. All profiles is just meant to attract you and to spend freaking Gems, which is not what you purchase at the membership. And ladies not even read your messages, they asking question - while you already respond to them 2 messages above. Which is tell me - that most of profiles is BOTS.

April 16, 2025
Unprompted review
Rated 2 out of 5 stars

You buy a subscription and then you have to buy overpriced gems just to have one conversation with anyone person.

The problem with your dating app is you get us to buy a subscription but you fail to tell us with that subscription we also have to buy these damn gems all the time just to talk to people. And that gets quite expensive because a lot of the women on there want to get to know you on there first before talking somewhere what did I pay for a damn subscription for if I can't message people as much as I want?? If I would have known that the ahead of time I never would have bought the subscription for 3 months! I wish I never paid for a 3 month subscription! You guys need to change this because this is one of the main complaints about your dating site. I know I won't be renewing my subscription for sure once it's up. Right when I start to talk to somebody my gems run out after two messages and you all want to charge outrageous prices just for texting. Isn't that what the subscription price was for?? Completely ridiculous and a very bad detail about your site.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

I logged in giving my location , I got a lot of instant matches and women talking to me. I thien logged in with a different profile and a location 1000Km away, guess what...same women, who all now seem to live in a different location. SCAM, ABSOLUTE SCAM.

April 13, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! As soon as you join, you’ll be invited to chat with the most beautiful women you’ve ever seen. But to continue the conversation too far then you have to buy “gems”. This site is for suckers. I had the charges on my credit card reversed.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT JOIN -THIS SITE IS A FRAUD

DO NOT JOIN THIS SITE IS A FRAUD. I FIRMLY BELIEVE MOST OF THE EMAILS ARE COMPUTER GENERATED. THEY DO NOT EVEN MAKE SENSE TO PROMPT YOU TO RESPOND.I would have left a “zero“ if that were an option! They basically stole money from me AND only allowed me to correspond a few times for $30 and then expected me to buy gems to write another email! It’s a fraud please do not join! THIS ALL OCCURRED IN THE MATTER OF ONE DAY. THEN I COULD NO LONGER RESPOND TO EMAILS WITHOUT GIVING MORE MONEY FOR GEMS, WHICH I WOULD NOT DO SO I WOULD NOT GO BACK ON. I DID COMPLAIN SEVERAL TIMES, BUT THEY BASICALLY TOLD ME THAT’S HOW THE SITE WORKS!

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Just to get you to oh at to chat not…

Just to get you to oh at to chat not really a site designed to meet in person. I believe it’s AI generated cause these guys all want to stay on site to chat never exchange numbers if they are considered popular only the non popular ones are free

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS BAD SITE

DONT USE THIS BAD SITE. I spent $100’s buying gems on this site and trying to make connections. Every one on here just wants to suck your credits and not really connect. No different than any other such sites. Their ads are FALSE AND MISLEADING. Don’t use this site. 2 weeks dozens of conversations all saying exactly the same. Ai is definitely in use here.

March 30, 2025
Unprompted review
Rated 2 out of 5 stars

I’m not happy so far

I’m not happy so far. Most of the available men that I am interested in all have this flame next to their name which means they’re popular and you have to pay by buying gems just to chat with them. Nobody wants to meet up even though they are only a town or two away.
Not real happy with this so far. Chalk another one up to just throwing money away.Ugh!

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

💯 scam. Avoid or lose your money

Joined earlier, what a scam £29.99 for three months, massive attraction from stunning looking women who obviously don’t exist !! robotic texts for about 5 minutes and then you have to start paying for them !!I should know better at my age may as well delete the account I won’t get a refund.

March 28, 2025
Unprompted review

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