Outfox Reviews 

Re Outfox Energy-50 minutes ago i was told i was number 1 in the queue,i was phoning to pay my bill,i waited for 10 minutes,no one answered,so i opted for a call back,45 minutes later i got one,this always happens with outfox,what on earth is the point of being told you're number 1 in the queue?

My experience with Outfox Energy has been extremely disappointing. I switched away from them on 2 September 2025, and by Ofgem rules they were required to issue my final bill within 6 weeks. As of mid-November, I have still not received a correct final bill or refund.
Instead, Outfox issued an incorrect bill claiming I owe £106.99, then sent a duplicate copy by post, and even emailed me on 13 November telling me “Your statement is ready” and asking for new meter readings — despite confirming I am no longer a customer and that my account was supposedly being finalised.
During this whole period I raised a formal complaint (Ref 0308031/0311) and received multiple auto-responses, yet no meaningful resolution. Each time I sent evidence of their errors, they simply generated a new complaint reference instead of addressing the issue. Their complaints process felt chaotic, uncoordinated, and dismissive.
Outfox also confirmed in writing that I qualify for the £150 Warm Home Discount and that they are obligated to pay it, but that payment has also not been processed.
This situation has caused unnecessary stress and has taken a huge amount of time and energy to correct. I am now escalating the matter to the Energy Ombudsman.
Sadly, based on my experience, I cannot recommend Outfox Energy for billing accuracy, complaint handling, or customer care.