Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
Company replied
Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
Company replied
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
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Company details
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Ramz in the customer service team deserves so much praise! Helped me with all my questions and provided excellent service. I love using my app and seeing my pot grow. It’s easy to use, clear and convenient. Highly recommend!
February 9, 2026
Unprompted review
Reply from Penfold
Hi Laura,
We really appreciate your feedback. It’s fantastic to hear Ramz provided excellent service and that you’re finding the app clear, convenient, and easy to use. We’ll be sure to share your lovely comments with her.
Best,
Penfold Team
Very easy to contact and simEasy processple process…
Very easy to contact and simple process dealing with money. Highly recommended.
February 6, 2026
Unprompted review
Reply from Penfold
Hi Deborah,
Thank you for your review. Keeping communication easy and processes clear is important to us, so we’re glad that’s come through.
Best,
Penfold
Reply from Penfold
Hi James,
Thanks for sharing this. It’s great to hear that getting started was easy, and we value your feedback as we continue to look at it as we evolve our service.
Best,
Penfold Team
Excellent customer service from Gertrud…
Excellent customer service from Gertrud dealing with a transfer. Penfold make it really easy to invest in a pension. Communication is first class, easy to use and understand App, and most importantly the returns are good.
February 4, 2026
Unprompted review
Reply from Penfold
Hi Duncan,
We really appreciate your feedback. Making pensions easy to understand and manage is exactly what we aim for, so it’s wonderful to hear that’s been your experience. We’ll be sure to pass your kind comments on to Gertrud.
Best,
Penfold Team
Sumeyye quick and efficiente
Sumeyye made everything easy, he was quick reacting and gave all the information we were needing across 3 or 4 emails
February 4, 2026
Unprompted review
Reply from Penfold
Hi Jose,
We really appreciate your review! Keeping things clear and responding quickly is important to us, so it’s lovely to hear that Sümeyye could support you well. We’ll pass this on to her.
Best,
Penfold Team
Melanie was very helpful and also…
Melanie was very helpful and also gabrielle thanks
February 4, 2026
Reply from Penfold
Hi Amanda,
Thank you for your kind words! We’re really pleased to hear that you had a pleasant experience, and we’ll be sure to pass your thanks on to Melanie.
Best,
Penfold
Combining pensions: Very easy process to swap a small old…
Very easy process to swap a small old pension fund into my existing Penfold one. Now I can see everything under one roof!
February 4, 2026
Reply from Penfold
Hi Helly,
It’s lovely to hear that the process felt simple and that you can now see everything under one roof. Thanks for sharing your experience with us.
Best,
Penfold
Straight-forward and easy to use
Straight-forward set-up, clear advice and easy to use. I'd wholly recommend Penfold for anyone managing their own pension, including freelancers and small business owners.
February 3, 2026
Unprompted review
Reply from Penfold
Hi there,
Thanks so much for this! We’re glad Penfold’s worked well for you and really appreciate the recommendation.
Best,
Penfold Team
The best part of Penfold is the app
The best part of Penfold is the app. It's incredibly intuitive - all the key information is there and it makes it easier to track your pot.
February 3, 2026
Reply from Penfold
Hi there,
It is great to hear this! Making the app intuitive and useful day-to-day is exactly what we aim for, so we’re really pleased it’s working well for you.
Best,
Penfold Team
Reply from Penfold
Hi Mr. Walker,
We’re really glad to hear that. Making it easy to talk things through is important to us. Thanks for letting us know.
Best,
Penfold
Great communication and expert advice
January 18, 2026
Reply from Penfold
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
January 28, 2026
Unprompted review
Reply from Penfold
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
January 29, 2026
Reply from Penfold
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Seamless pension experience
Seamless! Great oversight. Amazing app with transparency!
January 14, 2026
Reply from Penfold
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Reply from Penfold
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
January 26, 2026
Unprompted review
Reply from Penfold
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
Reply from Penfold
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
Really easy to use platform
January 26, 2026
Reply from Penfold
Hi Oli,
That’s lovely to hear. Thanks for letting us know! We’re pleased it’s working smoothly for you.
Best,
Penfold Team
Really helpful on the chat service even…
Really helpful on the chat service even on a Sunday
January 25, 2026
Unprompted review
Reply from Penfold
Hi Toni,
We really appreciate your feedback. Being able to support you when questions come up is important to us.
Best,
Penfold
Amazing
They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.
January 9, 2026
Reply from Penfold
Hi there,
Thanks so much for sharing this. It’s great to hear you felt well supported and that moving your pensions over went smoothly.
Best,
Penfold Team
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